Lovely, recently renovated rooms have comfy beds, with a great pillow selection. Nice bath with good shower, plus a refrigerator, kettle, coffee/tea supplies and a safe. The a/c was one of the best we found in Australia. It was very quiet, gentle, effective and didn't blow directly on us. Free WiFi is available near the windows in the lobby. Valet parking only, but we never waited more than 10 min. for our car and the cost was approx. $12. We thought our room was a great value for the price.

Location was great. Easy walk across the bridge to many Palmer Street restaurants, plus a lovely restaurant just behind the hotel on the river. Also, Millie J's cafe next to hotel behind Tourist Info has delightful breakfast choices. If that menu has too much female appeal, there was another cafe across the street from Millie J's filled with men. Also not too far to walk to harbour and museums.

Would have rated this hotel a five, except that we changed rooms after first night because that room had an adjoining door. Our neighbor wasn't loud, but was on the phone until late and then had room service delivered at 5:20 a.m. the next day. We could hear just the normal voice levels through the adjoining door and had a very short night. Lovely Natalie quickly found us another room that morning without an adjoining door and our next two nights were great. Reception staff and valets were all friendly and helpful. Did not try the Holiday restaurant.

An oldish building but very good rooms. We had 2 adjoining rooms which worked well (3 kids) location ok, this part of Townsville a bit run down. Had a fun day walking around to marina and beach front with playground and eateries. Stayed here cause we had a priority privilege card

Desk staff were rude and unhelpful. Had to drag information out of them and yes, got the eye roll. Valet parking was $12 but had to except it may take up to 1 hour to get your car. When I expressed concern Rachel, on the desk, told me it wasn't her fault and the gate was playing up. Didn't bother. Had to find own street park and manage my luggage and my child's on my own from several streets away. Parking outside entrance was full. Had package for breakfast but had to be seated and more waiting. Coffee machine broke down and was fixed after a time, pancake machine broke down and was not fixed. Rest of food was plentiful and tasted good but staff were very abrupt and rude. Left after one night despite having booked for two. Never done that before.

Stayed here in August for one night for JCU open day. Breakfast was average however 3 course dinner was very good, I believe it was the chef's special and it was at a very decent rate. Stayed on the 11th floor and had to be careful which lift I entered as some didnt go to the 11th floor. Didn't use pool on rooftop but appeared quite small.