I last ate at 'the pier' restaurant several months ago, just after the new owners had taken it over. While recently in Townsville I went searching for places to eat. When looking at 'the pier' I was astounded at the relatively recent adverse reviews including, slow service, unhelpful and unfriendly staff, unskilled staff, poorly cooked and presented food etc; it just didn't sound like the same place at which I had eaten several months ago, so I decided to try 'the pier' again and check to see if it had changed.
I arrived at about 1820 hr, was greeted by a friendly staff member at the entrance and was seated in under 2 minutes at a nice spot overlooking Townsville Harbour, with no prior booking. Within a couple of minutes I had a food menu and a beverage menu. The floor staff were friendly helpful and attentive. I ordered the 'catch of the day' which was barramundi, and it was cooked to perfection and well presented. I had the 'caramelized banana' for desert and it was to die for. I then finished with a long black (and it was a very good coffee) and a Kahlua. At 1940 hr I paid the bill and was wished a wonderfully enjoyable Christmas and they hoped to see me again.
There was nothing about this dining experience that I could really fault; certainly none of the review faults that I had read about were experienced,in fat the experience was the exact opposite of the bad reviews.
All I can say is that I don't know where the bad reviewers were eating but it certainly wasn't the restaurant at which I had just eaten; it made me suspicious about those reviewers motives.
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