Was severely bitten by sand fly's on a second storey room at the Holborn Apartments over three night stay. Reported to staff no action taken.
Below is the Letter sent to Management.
Response letter from management is attached but does not make an attempt to rectify problem.
Date: 23 – December 2013
Admin Q Resort
I am writing this letter in regards to a recent stay my partner (Liza) experienced at your Holborn Apartments, Townsville room 18, second story.
Unfortunately I have to say that it was one of the worst experiences she has ever had at any accommodation let alone a 4.5 star rated premises.
After reporting something in the room was biting her, the receptionist explained that would be the sandflies and suggested that she go to the chemist to seek something to relieve the itch. They also explained they apply repellant every day.
At no time was an alternative room offered.
Two other residents were asked if they had experienced the same issues. They replied they had been there for a week and the other couple had been there for a couple of day without an issue.
After visiting the chemist and purchasing insect killer, returning to the apartment Liza sprayed the entire room to hopefully kill the sandflies.
Unfortunately after 3 nights of very little sleep and constant itching, Liza checked out of the room a day early.
On booking of the room a complimentary bottle of wine was also offered as part of the stay, which was not offered or received during the stay.
I have to say I am very disappointed as I have stayed in at your Kensington Apartment twice and this was Liza’s second stay at the Holborn. Liza had also planned a couple of weeks stay in January and I had booked for three days at the Kensington in June.
I had hoped this holiday would be a good break for Liza for some quiet, stress free, relaxing, which has not occurred.
I have also attached some pictures of the bites Liza had received.
I hope the management at a bare minimum fumigate the room and or put in place a pest management plan to minimize or eradicate the pests which should not be an issue in a 4.5 star establishment.
An apology to Liza would also be in order.
- Official Description (provided by the hotel):
- Situated in the newly developed Central Precinct, Central Holborn by Vivo Property is a stylish serviced apartment complex offering a variety of modern, spacious one bedroom and two bedroom fully self-contained apartments. The Central Precinct will also be home to a new state of the art cinema, Hogs Breath Cafe, Guzman & Gomez and Max Brenner scheduled to open in late 2014. Breakfast and lunch is available at the onsite cafe. Central Holborn is also a short stroll from the CBD hub, Government and Legal buildings, Palmer Street dining, bars, shops and local attractions. Bus stops at the top of the driveway for travel to major shopping centres. FREE unlimited WI-FI, FREE secure underground parking and use of pool and BBQ facilities. ... more less
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