Well, to start off the trip we had just driven over 4 hours from Cairns and took an hour driving up and down Flinders street trying to find the place. Had a GPS and the apartments were still not where the mark was! Called the reception to be transferred to an after hours line (it was 4.30pm on a Saturday) and the woman who answered the phone said she wasn't even in Townsville and had 'heard it was hard to find but there wasnt much she could do not being there'!
When we finally found the place, reception was closed and we called the after hours line where we were given our instructions to get our key (one key between the 4 people we booked and paid for). Our room was filthy when we entered. The kitched cupboards were greasy and there was no tea towel. The pots/pans/cutlery/cups were disgusting. Lipstick marks around the rims and sticky left over coffee pooled in the bases of mugs - all in the cupboard though so supposed to be clean! One bin liner for a tiny bin to be used over 3 days.
The location was at least a 20min powerwalk from the middle of town and even further from the lovely cafes etc. located on the otherside of the river. 10min drive to get to them. As there were four of us travelling, myself and partner, as well as his two male friends we had requested one queen and 2 singles. This request was fine on the phone at the time of booking over a month in advance. I called up to complain about the bedding arraingments as we had been given 2 queen sized beds. I told the night reception woman that we had one couple and two singles, and it wasn't really appropriate to share...her response was that were the two single people men or women...I responded men. She commented that 'maybe you should make it like a camping experience, you know, top and tail'. I couldn't believe it! Unfortunately we did not pay $600 a night for a "camping experience".
The carpets were stained, the air-con didn't work properly, the couches were absolutely nothing like they are in the photos. Tiny!! and hard. The walls had black scuff marks all over them and the shower was putrid. Soap scum and mold everywhere. There was a bulb of garlic on the living room floor. I cannot imagine how a cleaner would have missed, not a clove, but a whole bulb of garlic in the middle of the living room floor!
The only good thing about the room was the view - we were on the 8th floor though. Friends of ours stayed on the 2nd floor and had a nice look over nothing more than rubble from a construction site and a carpark.
There were no blankets on the beds, lack of towels, cloths for the kitchen, tea towels etc. I slept with no fan or air con on and was still freezing under the thin white sheet on the bed.
I cannot begin to explain my disappointment with these apartments. If you are looking for a nice place to stay in townsville the go for the OAKS. It is leaps and bounds ahead of Holborn. Staying here completely ruined our holiday.
- Official Description (provided by the hotel):
- Situated in the newly developed Central Precinct, Central Holborn by Vivo Property is a stylish serviced apartment complex offering a variety of modern, spacious one bedroom and two bedroom fully self-contained apartments. The Central Precinct will also be home to a new state of the art cinema, Hogs Breath Cafe, Guzman & Gomez and Max Brenner scheduled to open in late 2014. Breakfast and lunch is available at the onsite cafe. Central Holborn is also a short stroll from the CBD hub, Government and Legal buildings, Palmer Street dining, bars, shops and local attractions. Bus stops at the top of the driveway for travel to major shopping centres. FREE unlimited WI-FI, FREE secure underground parking and use of pool and BBQ facilities. ... more less
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