Today I left Townsville after my 2nd stay at The Strand motel. The first time was around 3years ago and then I found it to be basic but clean and comfortable. This time I found it to be under new ownership(?) and downright shoddy! My room was dusty, the Venetian blinds were painted black to cover the rust and they were broken so you couldn't open them. My bedside lamp was hanging out of the wall and the bulb had blown, the ceiling in the shower was covered with mildew and stank. The basin was clogged and didn't even have an s bend. All the furniture was mismatched 2nd hand rubbish with the bedside drawers not even having a proper bottom in them! The tv signal worked only if there was no wind! The manager asked me begrudgingly on check-in if I wanted milk like it was worth a fortune to him. I stayed 3 nights because I had booked them on line, otherwise I would have asked for a full refund and left. On the 2nd day, I asked if I could buy some washing powder as advertised in the office, as I wanted to take home clean clothes. He sold me the pkt and asked if I knew where the laundry was. I presumed it was still in the same building as my previous stay. But no, it is now next door behind the other set of rooms out in the open. One very old, dirty, domestic machine that has a cold wash only. No dryer. Oh, and you get to climb through the fence and stumble over the broken concrete path to use this gem. But first wait your turn.....there are 15 rooms in the other main building as well as however many are in this 2nd building. The whole yard is dirty and unkempt and the old laundry is presently being bodged into yet another room to let. The place reeks of sewerage outside and I think it was high time the council got in and had an inspection. On the 2nd day, the manager stopped me and said he didn't have a housekeeper that day and would I make do? Unbelievable! The housekeeper is the worn out wife of the owner.
Look, I never stay in palaces. Don't want them and don't pay the money to get them. But basic hygiene and cleanliness is an Australian must. The new owners are not Australian and would do well to learn our ways. I won't go back and will tell everyone I can how disgraceful it is. Guys, let's face it.....you can get a room in the Aquarius up the rd for $30 extra. And I bet their walls aren't mildew. Oh by the way, regardless of how many nights you are booking, they now charge extra for weekend-nights. Got charged $90 each for Wed & Thurs, then $100 for the Fri night.
Not at 51 the Strand!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.