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“Good location, staff fine, otherwise just OK” 3 of 5 stars
Review of Grand Hotel Townsville

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Grand Hotel Townsville
4.5 of 5 Hotel   |   8 - 10 Palmer Street, Townsville, Queensland 4810, Australia   |  
Hotel amenities
Ranked #3 of 41 Hotels in Townsville
Certificate of Excellence 2014
Mount Tamborine, Australia
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
73 helpful votes 73 helpful votes
“Good location, staff fine, otherwise just OK”
3 of 5 stars Reviewed August 2, 2013

There are several cafes and restaurants nearby and a few of the tourist spots within comfortable walking distance. The hotel rooms are fine, a good size but really, nothing special. I don't appreciate two single beds being joined together to make a 'king' size bed; this is just cheap. Charging for wi-fi or broadband access these days is very poor. As this was a business trip and my organisation booked and prepaid I wasn't able to change hotels. Would I stay again? Not by choice.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel Townsville, responded to this review, August 13, 2013
Hi Gail P,

Thank you for taking the time to place a review on TripAdvisor and share your feedback with us.

I am glad you found the hotel staff to be fine and agree that the hotel is in a good location with numerous restaurants and tourist attractions close by.

In regards to the hotel bedding, in our commitment to continually improving the guest experience and delivering a great night sleep we are in the final stages of rolling out some nice touches including a pillow menu and enhancements to the king single zip bedding in the room type you stayed in. I am sure you will agree these will be a great additions to the various and flexible bedding and room configurations and options the hotel currently has available.

I hope you would reconsider staying with us again, if you are visiting the region please do not hesitate to contact me directly at the hotel. It will be great to have the opportunity to showcase the experience that numerous other TripAdvisor contributors have enjoyed at Grand Hotel Townsville.

Safe travels and kind regards

Troy Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
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    19
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    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Brisbane, Australia
Top Contributor
87 reviews 87 reviews
70 hotel reviews
Reviews in 46 cities Reviews in 46 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed July 27, 2013

Great location on Palmer St.

Walking distance to everything. Rooms are modern. I had a one bedroom on the first floor facing Palmer St. I was worried about street noise but it was fine.

The apartments have a basic kitchen & mini bar. Washing machine / dryer in the bathroom. Main bathroom had a bath. The hotel also has a great gym including a wide range of free weights! If you are a runner, hit the esplanade or Castlehill.

There is free parking outside, indoor parking is payable direct. Only let down no free wi-fi

So many food places on Palmer St - recommendations:
* Ribs & Rump
* Cactus Jacks
* Benny's - Duck stir fry amazing!

Ideal for workers / families / couples

Room Tip: Ask for a room with a view - first floor was pretty ordinary
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 26, 2013

Enjoyed the amenities in this hotel greatly - loved the kitchen in the apartment and the gym.
Close to all things in Townsville. A bit on the expensive side and one staff member not so helpful but lots of choices of food and entertainment nearby.

Room Tip: Choose an apartment
See more room tips
  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel Townsville, responded to this review, July 30, 2013
Hi Rach44_13,

Thank you for sharing your feedback on your recent stay with us at Grand Hotel Townsville.
I am glad you enjoyed the hotel features. I agree with you, the gym is really good and was recently fitted out with new machines.

It will be great if you can provide me some more details regarding the staff interaction, it is a concern and would like the opportunity to address through training and support. I can be contacted via gm@grandhoteltownsville.com.au.

Thank you again for your feedback and I hope to welcome you back again in the future.
Kind regards

Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 23, 2013

Well-located in the hotel district near good restaurants, the Grand offers a cut above the mid-range Townsville hotels mostly available. The one-bedroom apartment offers full amenities including a fridge, washer/dryer, movies on demand and the standard fare. Great, very professional staff are welcoming and helpful. Best choice in Townsville.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, July 25, 2013
Hi MelbEls,

Thank you for your time and sharing your experiences on Trip Advisor. The team here at Grand Hotel Townsville really enjoy hearing back from our guests; I will pass your feedback onto them.

We hope to welcome you back in the future.

Kind regards,

Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2013

My wife and I stayed for 2 nights in July. Looks a bit ordinary on arrival. Friendly welcome. Efficient check-in. Upgraded to a one bedroom apartment on arrival. You can pay for undercover parking but settled for open (but secure) free parking. Well appointed room. Very comfortable bed. Good shower. Plain lounge area. Plenty of restaurants in the immediate vicinity of the Hotel. We chose Jam Corner for breakfast and Michels for evening meals. Would chose to stay here again - hint for our next stay - Hotel offers lowest rates if you book directly with them.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, July 25, 2013
Hi peter1007,

Thank you for sharing your feedback on your recent stay at Grand Hotel Townsville with the Trip Advisor community. I am glad that the hotel had all of the features that you are looking for.

Well done on the choice of restaurants!

We look forward to welcoming you back next time you visit Townsville.

Safe travels,

Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2013

I booked an apartment at the last minute at the Grand Hotel Townsville. Was very impressed with the service, friendly staff, spacious rooms and the cleanliness. Walked outside to be met by numerous restaurants, pubs and bars all within a minutes walk. I will definitely be returning and highly recommend to anyone contemplating visiting Townsville.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, July 25, 2013
Hi tracey_taylor64,

Thank you for taking the time to share your recent experience here at Grand Hotel Townsville and highlighting us as your preferred hotel here in Townsville. Palmer Street has many great restaurants and bars and I am sure you found something to your liking, you can charge back most of these to your room as well.

We really look forward to welcoming you back in the near future, thank you again for your support and your patronage.

Best regards

Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 14, 2013

This is probably the fourth time I've stayed at the Grand Hotel, Townsville and I wouldn't hesitate to return again. The check in was super quick which was great and the staff are really friendly - something that I've noticed on all my previous stays. My room was clean, spacious and had everything you really need. The bathroom was decent-sized and modern. There is a small pool (which I've never used) and a gym, which by hotel standards is pretty good. It's right on Palmer street, but at the same time it's quiet! I've stayed elsewhere in Townsville and would rate this as the best in the city.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel Townsville, responded to this review, July 15, 2013
Hi Ash G,

Thank you for your feedback and for choosing Grand Hotel Townsville as your preferred hotel in Townsville. I really appreciate your time and sharing this with the Trip Advisor community.

If there is anything else we can do to make your stay even more enjoyable please do not hesitate to let us know. The team and I look forward to welcoming you back again in the future.

Kind regards

Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hotel Townsville

Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Romantic Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Hotel Townsville 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Grand Hotel Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it’s overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville’s popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you’ll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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