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“FOUND IT GRAND AT THE GRAND” 5 of 5 stars
Review of Grand Hotel Townsville

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Grand Hotel Townsville
4.5 of 5 Hotel   |   8 - 10 Palmer Street, Townsville, Queensland 4810, Australia   |  
Hotel amenities
Ranked #3 of 39 hotels in Townsville
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
“FOUND IT GRAND AT THE GRAND”
5 of 5 stars Reviewed April 20, 2013

I stayed in a spacious and clean 2bdr room at Easter with my family. I found the check in staff very efficient and helpful. Roslyn even helped take the bags to the room as I was juggling the kids.She then returned with some Easter treats for the children.
I mentioned to Roslyn that my elderly parents were coming to visit and she organized complementary parking for them and recommended a couple of reasonably priced restaurants in the area that were not too much of a walk. All in all a very nice hotel complex with wonderful and friendly service.
Glenn & family.

Stayed March 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, April 25, 2013
Dear Gar2828

I am delighted that you enjoyed your stay with us and thank you for your comments about our staff and in particular Roslynne. The staff are always thrilled to receive such positive feedback and we are lucky to have such wonderful team and they are truly and asset to the hotel. We love our location on the restuarant strip of Townsville, there are many options for dining and I am glad our team were able to recommend some great resturants for you to enjoy.

We look forward to welcoming you and your family back to the hotel
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161 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Any
English first
Yeppoon, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

Clean, comfortable, modern, spacious rooms. Very impressed. Was amazed by the very high level of customer service from the moment we rang to book the hotel. We have not had customer service like this for a very long time. Couldn't rate the place high enough!! It is also central to a wide range of cafes and restaurants. Will definately be staying here again on our next trip to Townsville.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, April 25, 2013
Dear Stacey T

Wow, what a head line!!! We pride ourselves on being the No 1 hotel on Trip Advisor for Townsville and we are pleased we lived up to our reputation. Our team is passionate about the presentation, cleanliness of our rooms and the customer service we provide. Being surrounded by a wide array of restaurants, owned by people also passionate about hospitality, is a bonus for us!

Thank you for your review Stacey T and we hope to see you on your next stay in Townsville.
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Sydney, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2013

Traveled here on business, the room was fantastic, modern, spacious, very clean and nice air conditioning. The bathroom was also very modern and large with a great shower.
The location is also fantastic right in the middle of all the restaurants.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, April 25, 2013
Dear Eztay

I am pleased the hotel catered for your needs and thank you for your review. The hotel has a great location set in and amongst some wonderful restaurants. You are really spoilt for choice when dining along Palmer Street. Our rooms have been designed with comfort and space in mind to ensure our guests have room to spread out

We would love to see you on your next business trip to Townsville
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Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013 via mobile

This is a great hotel with lovely clean, modern, fresh rooms. The only drawback is the lack of restaurant on site but being in the location it is in, there is plenty of choice. The staff are very helpful and cannot be faulted. Love the fact that there is free parking on site and as I've already said, the locations is great, especially for eating out.

Stayed February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, April 25, 2013
Dear StephP2

Its wonderful to hear you enjoyed your stay with us on both occasions. Our team love to receive positive feedback about our property. I am pleased you found the rooms modern and fresh, our housekeeping team takes pride in the cleanliness and presentation of our rooms. As you have mentioned, we don't have a restaurant on site, however, we have partnered with four fantastic restaurants, Jam Corner, Outback Jacks, Sugatrain and the Salt Cellar all facilitating the chargeback of your meals to your room account. For your convenience, we also have a 24 hour room service menu. Its always motivating for the staff to hear wonderful reviews and we than you for your comments
We look forward to welcoming you back to Grand Hotel Townsville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
56 reviews 56 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 11, 2013

Clean and spacious rooms. Very comfortable bed - had a great night's sleep. Friendly, helpful staff. Decent sized bathroom. Central to a range of restaurants, cafes and bars.

Would definitely stay there again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, April 25, 2013
Dear Liz915

We love hearing from a senior contributor and were excited to be given such a positive review! Our Guest Experience team strive to be the best in the business and are always thrilled when we receive comments about friendly and helpful staff. Having comfortable beds makes such a difference to the hotel experience. Thank you for taking the time to comment on your stay

Liz915 we look forward to seeing you on your next trip to Townsville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, Australia
Top Contributor
84 reviews 84 reviews
77 hotel reviews
Reviews in 52 cities Reviews in 52 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 9, 2013

2nd stay here and was upgraded to 1 bedroom apartment - much bigger than studio room. The King bed was very comfortable. The ducted air worked great on a hot day. Work desk is a great set up. Sometimes WiFi is free, sometimes they charge - best to ask when booking. Full Kitchen in apartment is a bonus with a non alco mini bar. TV and lounge were great. Bathroom is large with a great shower. Restaurants are very close by, with the Yacht Club providing a well priced seafood meal. I'd stay again.

Room Tip: Go the apartments. Check website as they often have deals,
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, April 30, 2013
Dear Brad290

I love your headline, "Eat Street", thats a new description for Palmer Street! It certainly is a fabulous spot, there is a restaurant to suit everyone's taste buds. The temperatures in Townsville do have a tendancy to be high, effective air conditioning is a must. We do run some wonderful specials throughout the year and sometimes these include a complementary upgrade and internet. We recommend always visiting our website prior to booking to ensure you get the best deal.
Brad290, we would love to see you again at Grand Hotel Townsville, thank you for taking the time to review our hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Australia
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 9, 2013

Stayed at the Grand Hotel Townsville for a business trip. We were on a research visit. For the moment we walked in to the reception we were greeted by the friendliest reception staff member I have ever met. She was formal and polite. We chatted about our reasons for our visit and she provided us freely with local information that helped us enormously, even though we thought we had already done the research ourselves. It also happened to be our wedding anniversary so we were greeted with a lovely bottle of wine in our room from the manager. The room was tidy, well stocked, comfortable and convenient. The bed was very comfortable too. The view from our balcony was lovely, right on the river overlooking the bridge and cbd. The hotel is on the dining strip with some lovely choices of restaurants. Highly recommended.

Room Tip: I am not sure, our room was just lovely - a one bedroom apartment. Perhaps ask for a room with the...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc D, General Manager at Grand Hotel Townsville, responded to this review, April 25, 2013
Dear Donnam25

Our motto is to create a hotel that our guests love, it is fantastic for us to receive such a favourable review from a senior contributor. I am glad that we lived up to our reputation, we certainly are fortunate to have friendly and helpful staff, they are a true asset to our business. Recognising special occasions is important to us because we know its important to you. A number of our rooms have a scenic outlook, its great that you had time to enjoy the view!

Donna, we are delighted that you enjoyed your stay and we will see you next time you are in Townsville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hotel Townsville

Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Townsville
#2 Business Hotel in Townsville
#2 Luxury Hotel in Townsville
#3 Romantic Hotel in Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Townsville 4.5*
Official Description (provided by the hotel):
The Grand Hotel Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it’s overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville’s popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you’ll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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