Location is lovely, and it was very quiet, bed was very comfortable and linen was impeccable, however the room is tired and in need of TLC. The 'knob' for the fan switch was missing and required a great deal of twisting of the small 'stick' that stuck out to turn the fan on. The cold water tap was also just about falling off the wall. We didn't complain about any of this, but I wish I had considering the conversation I had with the manager on the way out. We were travelling with our 14 month old daughter, and we always take everything we need for her (cot, linen, towels etc) with us. There was no option to select infant in the booking, and as she is under two I was under the impression she wasn't classed as a child, particularly as she is not old enough to sleep in a full size bed alone. She was a bit upset when we put her to bed at 7:30 (strange place, out of routine etc) but she had calmed down and was fast asleep by 8pm and didn't stir till morning. When we were packing up the in the morning (7:30am) she was again out of sorts, but we kept her as entertained and quiet as possible. Upon checkout the manager asked me how many people I had in the room, and when I said two plus an infant, but that we bring everything for her ourselves, he told me that this should have been mentioned in the booking. I explained there was no option for infants in the booking system, and he said I should have told them on check-in and basically chastised me, telling me he didn't know what I did at other motels but it wasn't acceptable. I got the impression that he either wanted to relegate all 'families' to the back of the motel so as not to upset 'more important' guests, or that he felt he should have charged us more for having a 14month infant sleeping in the room, but either way we drove away regretting that we had chosen this motel. Shame, because the location to the Rockpool would make it a great place for families. If our daughter had been screaming all night I would understand, but we had the lights out by 8pm. I wonder if he would have confronted a couple who had enjoyed a vocal session of lovemaking well into the early hours of the morning as quickly as he did a pregnant woman with a little one?
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