Went up with family and had 2 apartments, one 2 bed and a single bedroom apartment, The apartments are in a great location but pretty old now and the single bedroom was dirty and smelly.

We got a good rate but would have paid more for a better room.

all the good reviews are true!
we stayed in a one bedroom apartment on the 21st floor and it was a very pleasant stay. The staff were extremely helpful and friendly and made the stay more enjoyable.
Th location of he hotel is very convenient.
would defiantly stay here again

Arrived at reception very helpful friendly young man checked us in. Went to our room one bed apartment and there was a king bed and I had requested twin singles. I rang reception and they said they will send a fold up bed strait up. After waiting an hour I rang back and a different lady on reception said fold up beds cost extra. I said I just need separate beds. Half an hour later a man shows up with sheets and rips the sheets off the king bed unzips the bed so its now two singles and then walked out leaving the sheets on the floor where they stayed for a week. He said... you are right to make the beds??... dumped the new sheets on the lounge and walked out. I wasn't happy had travelled all day and now had to make beds. Ok .... so I made the beds then went to sit on the lounge and OMG there were white stains all over it yuk, don't even want to imagine what they were from.... At this stage I am thinking god what a place. I placed the spare blanket over it and left it there for the whole stay . So after this start surprisingly I enjoyed the rest of my stay here. The kitchen and bathroom were lovely and the views were fantastic. The beds were comfortable and my sister and family booked a two bed and were put right next door to us. The pool was nice and warm but the spa was broken the whole 9 days we were there. The location is great...shopping centre below with woolworths grocery store, coffee and clothes stores. Great bars and restaurants close by. The building is secure as you need a scanner to access the lobby and lifts. The beach was just across the road. So after a bad start I actually enjoyed my stay. I would stay here again purely for the location and the view.

Firstly, thankyou Sharon Kate and Essa. You were professional courteous and exceptionally helpful.
I read trip advisor and was concerned re reports of some dirty old units in the complex, however my daughter in law really wanted this location so I booked a two bedder . I am aware from personal involvement in other unit blocks that some owners choose not to refurbish. This becomes a difficult situation for staff since they have limited updated stock with which to accommodate numerous clients all wanting the best, especially when the rates are the same.
I requested an updated apartment and was fortunate enough to be given one.
My unit was immaculate. Faultless, spotless and magnificently positioned. My granddaughter spent hours in the clean and well maintained pool, and the gym facilities were excellent. The location of the apartments is second to none.
I would like to thank the owners of 2504 for their stylish refurb and suggest other owners who have not done so, consider investing in the upgrade of their units to maintain the integrity of an apartment block which has so much to offer. By not doing so you are not being fair to paying guests who are unsure of the condition of their allocated unit ,and unfair to other owners whose income is diminished by guests not prepared to take a gamble on getting a refurbed unit ,and look elsewhere as I almost did. Alternatively I suggest the body corporate discuss a two tiered rate system so clients have the choice of paying more for a better unit.
Again to the staff, thankyou for a wonderful few days. I cannot fault our unit, your facilities and your commitment to outstanding customer service.