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“Great hotel with awesome service” 5 of 5 stars
Review of Crowne Plaza Hotel Gold Tower Surfers Paradise

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Crowne Plaza Hotel Gold Tower Surfers Paradise
4.5 of 5 Hotel   |   2809 Gold Coast Highway, Surfers Paradise, Queensland 4217, Australia   |  
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Ranked #20 of 73 Hotels in Surfers Paradise
Brisbane
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
“Great hotel with awesome service”
5 of 5 stars Reviewed February 8, 2013

Big clean rooms. Friendly service. Best breakfast selection I think I've seen. The revolving restaurant is magnificent with the best sea food

Thoroughly enjoyed my stay would stay again definitely. We stayed for a conference & I was pleasantly surprised.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, February 14, 2013
Dear Brizvegas_boy,
Thank you for choosing to stay with us recently and for sharing your feedback accordingly. I am very pleased to see you enjoyed your stay with us and I agree - we do offer an excellent selection at breakfast daily, and great seafood in Queensland's only revolving restaurant.
I hope we can look after you again, next time you choose to visit the Gold Coast.
Many thanks for your patronage.
David Brown
General Manager
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293 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed for just one night at the Crowne Plaza Gold Tower on the way from Sydney further up the coast to Noosa, and took in Movieworld too. The room was very spacious, king bed, plus double sized sofa bed for the kids. Lovely set out bathroom and kitchenette which was a big plus.
We spent the afternoon by the pool, which was clean and a great size. All in all a very nice stay.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, January 25, 2013
Dear pkje,
Many thanks for choosing to stay in our Gold Tower on your way up to the Sunshine Coast. I am very pleased to hear you enjoyed your stay and found our service and facilities to your liking.
I hope you have the opportunity to stay with us once again in the not too distant future.
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jones Hill QLD
Top Contributor
79 reviews 79 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 23, 2013

We have stayed in the Gold Tower of the Crowne Plaza a number of times now and have had a consistently good experience every time. Our last stay was in December and our room was a King Deluxe Spa Ocean View. We were on the 19th floor with a great view of the ocean. I especially appreciate the layout of the room which gives you a separate dressing area next to the bathroom with a large place to rest your bags and hang your clothes, The bathroom and toilet are also separate in this room configuration. There is a balcony with outdoor seating, a sofa and a king bed - quite a spacious room. I also inquired about the one bedroom suites on checkout and a staff member took me on a short tour of other options for when we stay again later in the year. The suites include a kitchenette and laundry so would be good value if we stay for longer. We have a Priority Privilege membership so had a discounted breakfast at Relish Restaurant - lovely buffet with a pleasant outlook over the pool area. First Avenue Tavern next door serves simple bistro type meals. The hotel is walking distance from the beach and a short drive to Pacific Fair Shopping Centre. Parking is free, staff are very helpful. A great place for us to stay when visiting friends on the Gold Coast.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, January 24, 2013
Dear Sapphire5860,
Firstly, many thanks for your continuing patronage of our Gold Tower here at Crowne Plaza Surfers Paradise - and of course for sharing your feedback with other TripAdvisor followers.
I must also compliment you on the very accurate detail which you have highlighted with regard to the room layout and facilities in general.
I am so pleased to hear you continue to enjoy our services and hope you have the opportunity to stay with us again sometime soon.
David Brown
General Manager
david.brown@ihg.com
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Brisbane
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 21, 2013

My partner and I stayed for 2 nights in early January for a relaxing break and this hotel was comfortable. We were in the Gold Tower and specifically requested this knowing it was newer than the original tower. We opted for the one bedroom spa apartment which boasted two balconies and a sizeable living/dining area.
Unfortunately the room was bordering on the side of 80's porn-film set with lots of wooden panelling and the green marble bathroom but it was clean and comfortable so I can't complain.
The first night we chose the seafood indulgence package and ate at the Four Winds revolving restaurant. This was nice enough, although one visit was enough and I wouldn't return.
The location of this hotel was quite awkward being a 15 minute walk to Cavill and a 15-20 minute walk to Broadbeach. The front counter service was very good and the breakfast was also very good.
In hindsight I wouldn't choose this hotel again. For the price range I would rather stay at the Watermark or Q1 which offers considerably more modern rooms and decor and a more convenient location.

Room Tip: The spa suite is not very good value for money. Don't bother paying extra for the spa, it's...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, January 24, 2013
Dear Emmajayde,
Thank you for sharing your comments with the TripAdvisor community at large and I am sorry that we did not meet your expectations in terms of location and value for money, but I appreciate your constructive personal observations.
The Gold Tower is located mid way between Surfers Paradise and Broadbeach, which for many of our regular guests is a key benefit as they enjoy our close proximity to both suburbs. We also provide complimentary parking which many other Gold Coast hotels do not.
Thank you for giving us the opportunity to look after you nonetheless and should you wish to try our Main Tower here at Crowne Plaza, then please do not hesitate to contact me as I will be happy to assist you personally with your arrangements.
David Brown
General Manager
david.brown@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatswood, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 19, 2013

We stayed in a one bedroom suite on the 20th floor of the Gold Tower.

The view was spectacular from the two balconies.

The room was clean, spacious and comfortable. The decor was a bit outdated as suggested by the apricot facade seen from the Gold Coast highway. The mattresses on the main bed and sofa bed could do with replacing.

The kids enjoyed the pools and games room. The free car parking was definitely a bonus.

All staff members were friendly which provided a welcoming atmosphere.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, January 21, 2013
Dear Sally37S,
Thank you for choosing to stay with us recently - and obviously in a high floor suite with two balconies overlooking Surfers Paradise and the Pacific Ocean.
I am pleased to hear you found the staff both friendly and welcoming.
With regard to the complimentary parking - we are one of the few remaining hotels on the Gold Coast that offer our guests complimentary parking, so thank you for sharing this with fellow TripAdvisor followers.
Please do not hesitate to contact me if I can assist you at any time in the future.
David Brown
General Manager
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Ballina
Top Contributor
83 reviews 83 reviews
49 hotel reviews
Reviews in 52 cities Reviews in 52 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 18, 2013

I stayed on a Saturday night and was very impressed with the service and value for money, although it is reasonably expensive. Because I went to a family function I didn't use the hotel facilities apart from Sunday breakfast in the Four Winds Revolving restaurant on the 28th floor. The views from here are exceptional and the full revolve takes about an hour so you get to see a lot of the Gold Coast and surrounding areas. The 5th floor room was spacious and clean with a balcony that had ocean glimpses. Check in and out was efficient with courteous staff. Free parking was a bonus.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, January 21, 2013
Dear MuzzaBallina,
Thank you for choosing to stay in our Gold Tower here at Crowne Plaza Surfers Paradise and I am very pleased to hear you enjoyed your visit.
I do hope we have the opportunity to look after you once again in the not too distant future.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 11, 2013

Stayed with my young family for two nights during January. Paid just under $300 per night and was given a room with an amazing view on the 17th floor. It may be a little outdated with Japanese 90's green and matching pastels everywhere but it is a solid place with friendly staff and great facilities. It is a little far from both Broadbeach and Surfers Paradise, there definitely are better places but the amenities, prompt service and cleanliness of the rooms give this grand old school hotel top marks for value.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, January 14, 2013
Dear galaga88,
Many thanks for choosing to stay with us recently in our Gold Tower, with your young family. I am very pleased to hear you enjoyed your stay and that we met your expectations.
Thank you for choosing Crowne Plaza Surfers Paradise - Gold Tower, and I do hope we have the opportunity to be of service to you once again in the near future.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gold Tower Surfers Paradise

Address: 2809 Gold Coast Highway, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Surfers Paradise
#16 Romantic Hotel in Surfers Paradise
#20 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Gold Tower Surfers Paradise 4.5*
Official Description (provided by the hotel):
Crowne Plaza Gold Tower is located adjacent to Crowne Plaza Surfers Paradise. The Crowne Plaza Gold Tower offers premium hotel rooms and spacious self contained apartments including studio and one and two bedroom suites in a resort style setting. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The Studio and Suites also offer kitchenettes and laundry facilities. Crowne Plaza Gold Tower is located between Surfers Paradise and Broadbeach. Major shopping centres, award winning dining, nightlife and world famous Gold Coast beaches are all within walking distance of the hotel. Crowne Plaza Gold Tower shares the extensive resort facilities with Crowne Plaza Surfers Paradise including two outdoor swimming pools with heated spas and sundecks, gymnasium, full sized tennis court, games room and two restaurants and bars. The hotel features 9 flexible meeting rooms and can cater for up to 550 people. Four Winds 360 Revolving Restaurant is Queensland's only revolving restaurant. It offers panoramic views of the Gold Coast hinterland and Pacific Ocean as well as a delicious seafood and international buffet. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise
Crowne Plaza Hotel Gold Tower Surfers Paradise Gold Coast

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