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“The Very Best in Service and Quality” 5 of 5 stars
Review of Crowne Plaza Hotel Gold Tower Surfers Paradise

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Crowne Plaza Hotel Gold Tower Surfers Paradise
4.5 of 5 Hotel   |   2809 Gold Coast Highway, Surfers Paradise, Queensland 4217, Australia   |  
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Ranked #20 of 73 Hotels in Surfers Paradise
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“The Very Best in Service and Quality”
5 of 5 stars Reviewed January 4, 2013

A very very good hotel. We'd stay there again anytime. ALL the staff greet you with a smile every time, the service is friendly and efficient, the rooms are immaculate, spacious, comfortable and well equipped. We stayed on the 13th floor and the view was fantastic... enjoyed sitting out on the balcony enjoying a cool drink. Christmas dinner in the restaurant offered a huge range of choices and the best of service from the staff.

Room Tip: Ask for the higher floors, the view overlooking the ocean is superb.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, January 9, 2013
Dear Outback Explorers,
Thank you so much for sharing your comments and I am very pleased to hear you enjoyed your stay with us. I am very proud of the team here at the hotel and I will certainly share your feedback with them accordingly.
All the very best for a safe and successful 2013 and I hope we see you with us again soon.
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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313 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2012

We stayed at the Crowne Plaza from Sunday, 23 of December until friday 28 of December. The room was spacious, clean and the view was amazing. We had two balconies and the sofa bed made it easier for my brother to accompany us without needing to stay in another room. There was a kitchenette with a washing/drying machine that helped and saved lots of money. The hotel room service is more than excellent. Overall we enjoyed our stay a lot. Thanks Crowne Plaza friendly staff and always happy and ready to help.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, December 30, 2012
Dear Cutefarah,
Thank you for choosing to stay with us over the 2012 festive season and I am very pleased to hear we met your expectations throughout the five days you were with us.
I hope we can be of service to you once again sometime in 2013.
Many thanks,
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 24, 2012 via mobile

This hotel gives you everything you'd expect for the price. It's a nice hotel with great rooms and a great pool. Would definitely stay here again. It's about a 10 min walk from Cavill avenue which is good as you get to see everything on the way.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, December 30, 2012
Dear Lianasante,
Thank you for choosing to stay with us earlier this year and for sharing your feedback with the TripAdvisor community at large. I am pleased to hear you enjoyed your stay with us.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 20, 2012

We recently stayed in the Gold Tower for a weekend away, and were mostly impressed. The hotel itself is looking pretty dated, but it is larger and is of a better quality than most other hotels in the area.

Our room was perfect for the two of us, and we loved the ocean views. There was no outside noise except the ocean, the bed was so comfortable, and there was a large wardrobe. We picked our room specifically because it had a spa,but it was essentially a smallish corner bathtub. The bathroom was well appointed though, and had plenty of space for me to get ready for going out.

We found the staff in the lobby really helpful, they were able to suggest restaurants in the area for dinner. The staff in the revolving restaurant were also helpful, and the buffet breakfast was lovely. The only issue we had was bring told to park in a specific area when we checked in, and having to go back to the lobby again because it was full.

The hotel is a 5 minute walk from the beach and there are also 2 pools which were beautiful on a hot summers day. Overall, we enjoyed our stay and would consider staying again for a short holiday on the Gold Coast.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, December 23, 2012
Dear MissKarlee,
Thank you for choosing to stay with us in the Gold Tower here at Crowne Plaza Surfers Paradise.
I am very pleased you enjoyed your stay and I hope we have the opportunity to look after you once again, next time you visit the Gold Coast.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 9, 2012

We have just spent the loveliest weekend at the Coast! Yes that is what us Brisvegas types call it. When we arrived, second in the queue to check in - I was through in 5 minutes and the lovely receptionist commented that we were able to get our high floor room with superb views.

We had a quick meal in the adjoining Tavern which was excellent and great value for money and the bottle of wine was cheap - but good quality. Had a drink in the bar and got given fresh milk to take up to the room for the cuppa in the morning.

The next morning we had breakfast (all included) and wow what a great breakfast it was. The staff were wonderful and the food fresh and tasty with a gorgeous arrangement of fresh and cooked food.

We swan in the pool, has a spa and generally relaxed. From our balcony in our room where there were two comfortable chairs and a small table, the views were great and just the place for the glass of Moet shared with friends. We were able to take an ice bucket back to the spacious room to enjoy the views.

Saturday night after dinner we ventured back to the bar and were served once again, by a wonderful bar maid and nothing was too much trouble.

Sunday morning saw us leave, much to our regret as the whole weekend was wonderful. Whenever we bumped into staff at the hotel there was always a welcoming smile and good day. Whether it the man changing light bulbs hanging off a ladder, or the laundry staff we passed in the hallway to the car park. The staff in the restaurant at breakfast were just wonderful - a delightful weekend away.

All in all a great weekend and certainly recommend this hotel with the good old fashioned service. You won't regret staying there and we will be back.

Room Tip: Go for the Gold Tower on the higher floors - or the "07" rooms in the Pink Tower.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 3, 2012

I found a cheaper price than on their website, and they honored their guarantee with no hassle and I had the first night free.
The room was big and roomy, with a verandah and a lovely view. Nice bedding, plenty of pillows and towels.
Definitely recommended.
(To see more about which hotels to visit check us out Facebook/Shadowshopper.au)

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tweed Heads, Australia
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed December 2, 2012

Everything was very good value for money. Clean, tidy, great staff, restaurant meals were reasonably priced, breakfast was standard anddrinks expensive as expected, room was spacious and bed was comfy. Standard inclusions in the room. No noise which was an added benefit. Would def' stay again if in the area.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gold Tower Surfers Paradise

Address: 2809 Gold Coast Highway, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
#18 Romantic Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Gold Tower Surfers Paradise 4.5*
Number of rooms: 109
Official Description (provided by the hotel):
Crowne Plaza Gold Tower is located adjacent to Crowne Plaza Surfers Paradise. The Crowne Plaza Gold Tower offers premium hotel rooms and spacious self contained apartments including studio and one and two bedroom suites in a resort style setting. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The Studio and Suites also offer kitchenettes and laundry facilities. Crowne Plaza Gold Tower is located between Surfers Paradise and Broadbeach. Major shopping centres, award winning dining, nightlife and world famous Gold Coast beaches are all within walking distance of the hotel. Crowne Plaza Gold Tower shares the extensive resort facilities with Crowne Plaza Surfers Paradise including two outdoor swimming pools with heated spas and sundecks, gymnasium, full sized tennis court, games room and two restaurants and bars. The hotel features 9 flexible meeting rooms and can cater for up to 550 people. Four Winds 360 Revolving Restaurant is Queensland's only revolving restaurant. It offers panoramic views of the Gold Coast hinterland and Pacific Ocean as well as a delicious seafood and international buffet. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise
Crowne Plaza Hotel Gold Tower Surfers Paradise Gold Coast

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