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“Three bedroom penthouse perfect for a family” 5 of 5 stars
Review of Towers of Chevron Renaissance

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Towers of Chevron Renaissance
4.0 of 5 Resort   |   23 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #25 of 58 Hotels in Surfers Paradise
Dunedin, New Zealand
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Three bedroom penthouse perfect for a family”
5 of 5 stars Reviewed May 15, 2013

I really couldn't fault this place. It was the ideal location for a family visiting the Gold Coast for 3 days. The panaromic views from the apartment were stunning (I think we were on the 43rd floor) and the apartment was generously sized and very clean and comfortable. Other guests we met in the lifts and near the pool had mixed opinions so perhaps it depends what room type you are in. It is a very large complex so it means being highly organised when you walk out the door. The buses to the theme parks are directly across the road. There is a Coles supermarket and cafes/restaurants below the hotel. The lagoon pool has clean barbeque facilities and there are vending machines stocked with convenient items such as tomato sauce! It was an easy walk to the main beach esplanade and delightful to watch people surfing and swimming from sunrise to sunset. My only complaint is that someone had obviously tried to clean the TV screens and bathroom mirrors with a steelo - and the light switches for the living rooms were awkwardly placed. Minor issues! I'd definitely return.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review, May 16, 2013
Thank you Tess for the fantastic review. It’s always a pleasure reading reviews about how our guests have enjoyed their stay with us. I’ll pass your kind comments on to all of our departments.
We are in a fantastic location within Surfers Paradise, which makes it very convenient and accessible for our guests to explore the sights of the Gold Coast.

I hope to welcome you back again soon to Chevron Towers on your next trip to the Gold Coast.
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1,319 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
Date | Rating
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  • French first
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  • Japanese first
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English first
1 review
3 of 5 stars Reviewed May 11, 2013

Arrived into our 3bdrm apartment to find one couch & two chairs in living room to accommodate 6 people which hotel new. Room was dirty, plaster on walls coming off & painting overall needed. Complained & were moved to another room which was again dirty & in urgent attention of painting. Blinds in room which did not block out sun - no curtains &
also food scraps on floor & left in dishwasher. Lasted one night & complained as no one had a good sleep as rooms were very light. Changed rooms again to Tower
1 and again room very dirty and in desperate need of painting. Lounge suite had no padding & outdoor table should be thrown out!! Very disappointing as was told rooms refurbished & also apartments look 100 percent nicer on website than in real life...So much for a memorable family holiday with our disappointing accommodation.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review, May 13, 2013
Thank you for your review.

I am alarmed to hear about the cleaning standards of your apartment, there is no excuse for an unclean room, and I’m sorry that on this occasion we let you down.
Can you please email me directly on stay@chevrontowers.com.au with your room number and surname so I can personally inspect your apartment and arrange a full evaluation.

Thank you again and look forward to hearing from you.
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Karratha, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

We spent 8 nights on level 29 tower 2 in a privately owned apartment. The room was great. We had ocean, city and river views. The service was fantastic. It was within walking distance to restaurants and shopping. What a great location. We will definately stay there again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review, May 13, 2013
Thank you for your review.

In future we would hope you book directly with the resort and onsite management, safe in the knowledge that we have maintanence, cleaning and housekeeping teams on site to assist with any kind of issues that may arise.

For future guests please book directly with the Resort on 07 5584 8100 for peace of mind with your reservation.
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Perth, Australia
1 review
3 of 5 stars Reviewed May 9, 2013

We recently stayed at Towers of Chevron Renaissance in room 1181. Firstly, I have to say the rooms were decent and location is brilliant. However, I still have a few complaints. The plug for the bath tub was the wrong size, so the kids couldn't bathe. Half the light fittings did not have globes, the bathroom had 3 light fittings but only one globe which made it quite dark. The balcony was filthy and setting was very old and dirty, we went out there on day 1 and didn't go back out at all. Overall the apartment wasn't that clean, and it's not surprising given they expect the exiting tenants to clean it but do not provide any cleaning products, some spray and wipe, bucket and a cloth would not go astray. The bedding was also the cheapest money can buy which has lead me to spend a few hundred at my chiropractor. Also when ever you turn on the hot water there was a high pitch squeal throughout the whole apartment. This was to the point where it would wake up the sleeping children so showers, diswasher etc had to be scheduled. We spoke to the manager about this on the first day and was told someone would be out to fix it, I'm not sure when they were scheduled to arrive but it didn't happen in the 2 weeks we were there. Conclusion - The room was good but management of the room was poor.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review, May 11, 2013
Thank you for your feedback.

Apartment 1181 is operated by a private owner/ company. We here at the onsite management of Chevron Towers Resort are in no way associated with this particular apartment, and am sorry to say we were unable to help you during your stay.

In future we would hope you book directly with the resort and onsite management, safe in the knowledge that we have Maintanence, cleaning and housekeeping teams on site to assist with any kind of issues that may arise.
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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2013

Booked into the Chevron renaissance, for the Anzac weekend needing 2 Three bedroom apartments as their were 8 of us. They were prompt and helpful with the reservations. Upon arrival we were helped very efficiently and shown to our rooms.
The views were spectacular, on the 29th floor.The rooms were clean and tidy, but are in need of some TLC carpets worn, lot of paint marks.
but having said that they were still very good value for money and would stay their again.

Room Tip: would stay on the highest floor you can get, not only the views but able to leave balcony windows op...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Manager at Towers of Chevron Renaissance, responded to this review, May 9, 2013
Thank you for your positive comments about your Anzac break at Chevron Towers.
We are currently in the process of refurbishing all of our rooms.

Do hope you are able to have another break this year and we would love to look after you again at Chevron Towers. Please contact us directly on 07 5584 8100 to book with the official onsite management.
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Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 8, 2013

We spent a week in April staying in a 2BR 2 bathroom apartment on the 26th floor with my family. The view was amazing facing the ocean and the facilities were second to none with 3 pools, BBQ facilities and a gym. Location was perfect down the road to the beach with access to good range of eateries. Coles was next door which was so handy as we cooked ourselves mostly. I can't fault it really and we had a really relaxing week watching the sunrise every morning at 6am (then back to bed!) and also witnessed moon rise as it was full moon. Amazing place, we'll be back!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review, May 9, 2013
Thank you for taking the time to post such a fabulous review of your stay.
Yes I agree, we have breathtaking views of both the ocean and hinterland and world class resort facilities
Love to look after you next time you are travelling our way.
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Eastbourne, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 2, 2013

Our family really enjoyed our luxurious 2 bedroom, 1 bath, fully appointed kitchen and laundry, DVD player and large TV in Tower 2 for a week which we found to be spacious and well maintained. Both bedrooms and lounge had large sliding doors opening onto a very large paved courtyard right beside a smaller pool with BBQ so it was quieter than the main one on level 5. Very close to the carpark entrance doors for ease of bag transfers. Chevron is centrally located to the beaches, shops, restaurants, Coles and Woolworth's of downtown Surfer's. We found the tower layouts confusing and carparking frustrating - perhaps maps might have avoided this? Would definitely stay here again in this room.

Room Tip: Rm 1203 was great, Chevron is in a great location.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Manager at Towers of Chevron Renaissance, responded to this review, May 5, 2013
Thank you for taking the time to reflect on your stay with us.

We are situated in the heart of Surfers Paradise with everything at your door step. Upon check in a map is issued of Chevron Towers and the carpark. I have passed your feedback onto our Front Office Manager.

We look forward to welcome you and your family back in the near future
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Additional Information about Towers of Chevron Renaissance

Address: 23 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Surfers Paradise
#12 Spa Hotel in Surfers Paradise
#21 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Towers of Chevron Renaissance 4*
Number of rooms: 358
Official Description (provided by the hotel):
Towers of Chevron Renaissance offers a new level in contemporary lifestyle, located in the heart of Surfers Paradise. The complex consists of 3 majestic towers rising 50 levels, featuring one, two or three bedroom, self contained apartments. Set in private landscaped gardens and manicured lawns, facilities include a 600sqm bell shaped pool surrounded by sandy beaches, a 25m lap pool, spas, saunas, barbeque areas, a gymnasium, children's playground and games room and private theatre. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Towers Of Chevron Renaissance Gold Coast/Surfers Paradise

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