Ok...where do I start??
We just returned from a 4 night stay with our small children. I must say that overall, we were disappointed with the hotel, however we managed to have an awesome time!
LOCATION: You are right in the heart of Surfers Paradise. If you want to be right in the middle of the action & within walking distance from everything - this is your place! We went to alot of the restaurants in the Circle of Cavil - Wonderful!! (just underneath the hotel)
STAFF: Reception staff were lovely & helpful - no problems.
ROOMS: We were in a 2 bedroom, 2 bathroom apartment on the 19th floor. The balcony overlooked the pool & had ocean views. Wonderful views, you could stay out on the balcony for hours!
The apartment itself was a little shabby. The carpet was very dirty, and the bathrooms were also very dirty. The shower in one of the bathrooms had a lot of mould & had obviously not been cleaned in a long time. It also smelt a little like faeces - gross! Thank God we had another bathroom to use instead.
Also - small thing to complain about - but the TV was bloody tiny & the reception not to good either. Would have liked a TV in the master bedroom too.
FACILITIES: The pool area looks wonderful.....but.....the water was absolutely freezing. Now, I am not one to shy away from cooler water at the beach or in the pool - but this pool was amazingly cold. The kids lasted about 10-15 minutes at the most, my daughter's lips actually turned blue!! This was in the middle of the day, on a 28 degree day in the full sun! Because of the 3 tall towers, and also some of the other surrounding buildings, the pool is in the shade more often than not - which probably doesn't help.
Am I a little fussy? Probably...
But, when you are spending $260+ per night...I expect just a little bit more. I have stayed in much nicer places in Surfers & Broachbeach for the same price.
Hope this helps!!
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