We are very frequent travellers to Gold Coast but first time at Chevron Renaissance Towers. We stayed for one week - early-mid nov 2012 in a 2 bedroom - $135 per night. Price was good but on par with what i could of got at Crown Towers which was better.
Positives : Location - so central and being on top of a Coles is so handy. The outdoor pool area is nice (tad cold) and bbq area is good too. Small playground for kids and large indoor pool. Also a games room (but had to pay per game). Modern looking apartments as well.
- Only 1 bathroom and toilet for 2 bedroom suites - all other places i have stayed usually have 2.
- Small main bed - double at best and sunk in middle. Only sheets and light blanket - lucky it was warm.
- Balcony door off hinges when first arrived - with 2 young kids - bit concerned - this was fixed within 12 hrs of reporting it.
- Window in main bedroom broken so didnt close 100% and wind was noisy.
- No locks on inside of main door - meant children could just open it up form inside and wander out.
- We had a shower in bath tub (2 other friends staying had no bath). The bath drain started to block up from day 1 and got worse and worse - by day 5 we were showering in water approaching our knees - disgusting when your 2nd in!. Reported problem but was told by reception that they were too busy with setting up rollaway beds for Schoolies coming in 2 days so would be at least 24 hrs before they could fix it.. I also said it would be a 5 minute fix and we cannot use it but she wasnt concerned - schoolies are apparently more important!! By next morning it was so disgusting i couldn't use it as water wouldnt even drain away so went down reception and got a nicer person who didnt even have the problem in the system - she did manage to get someone to fix it that day. Bath was not clean to start with and smelt rank.
Lampshades, curtains all dirty and block out curtains had holes so sun came through (which is 4am up there)
Overall cleanliness was just poor - the carpet had stains all through it.
Small rooms and not very big living area either. Compared to Crown Towers, Sun City, Peninsula and even long reach stayed at in past years.
Cooking utensils bare basics.
There is a cinema there but $15 for 1.5 hrs! cheaper to go real movies.
Navigating way around was hard - and need key to access any floor! felt like had to walk a mile through long corridors to get anywhere.
Check in - i arrived 540pm on a sat night and was told by lady at reception i was "out of hours" even though sign said reception closed at 6pm - so i had to call a number and open a safe to get my keys - not very friendly way to be welcomed and wasnt like it was that late and there was someone there!
Indoor pool didnt seen all that clean either - murky water and spa soap had brown in it.
Furniture in 2nd room all sharp edges and glass - not kid friendly.
Noisy - roadworks and party goers. Especially on weekends and only on Lev 10 (was supposed to have a high floor guarantee on booking)
Check out was a nightmare too as schoolies had arrived (9am) and foyer, lifts, carparks all crazy with hundreds of 17/18 year olds.
Overall disappointed in this stay and wouldn't come back. Much preferred Crown Towers and Sun City over this. Location is all it had going for it.
Still had a great week though and Movieworld and Dreamworld both heaps of fun.
- Official Description (provided by the hotel):
- Situated in the heart of bustling Surfers Paradise, Mantra Towers of Chevron offers stylish and relaxing Gold Coast resort-style accommodation. Featuring 1 bedroom self-contained apartments, 2 bedroom superior apartments and 3 bedroom sub penthouses, whether travelling in a small or large group, there is an ideal accommodation option. With all apartments boasting large contemporary kitchens, fully equipped laundries and spacious living areas, at Mantra Towers of Chevron, you'll have everything you need for a comfortable stay. ... more less
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- Also Known As:
- Towers Of Chevron Renaissance Hotel Surfers Paradise
- Hotel Of Chevron Renaissance
- Renaissance Surfers Paradise
- Surfers Paradise Renaissance
- Towers Of Chevron Renaissance Gold Coast/Surfers Paradise