Santana Resort is a compact holiday homes resort, just a few minutes away from the heart of Surfers' Paradise. Public transport is easily accessible --with bus stops in either direction along the Gold Coast highway within about 5-6 minutes walk each. The beach is a 6-8 minute walk as well. So, location-wise, a pretty good place.
Our one-bedroom apartment was well-kept and clean and it had all the amenities for a comfortable stay for a small family. A range of cooking utensils & cutlery was provided--- we were pleasantly surprised to find the attention to detail given. Kids loved the small swimming pool while us adults enjoyed the warm jacuzzi.
The resort managers we interacted with briefly were extremely friendly and helpful (it helped that one of them had good interest in cricket!).
Some suggestions to the resort that we feel could help enhance the guest experience at the resort even more:
a) Include directions/ information re. the nearest supermarket and restaurants in the welcome kit
b) Provide some extra clothes washing/ dish washing liquids than what was provided. Also include dish washing sponge and scrubber.
c) Create and inform guests of an option to leave behind unused/ excess eatables/ cooking ingredients (eg. sauces, spices/condiments etc.) which will otherwise be wasted. We found guests informally passing on stuff ; if they knew where they could leave stuff behind that may be useful to and -- usable by others, it might benefit a lot more people.
d) Provide free wireless Internet access :)
Overall, we had a very pleasant experience staying at this place and we are grateful for it.
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- Also Known As:
- Santana Holiday Resort Apartments Hotel Surfers Paradise
- Santana Holiday Hotel Apartments
- Santana Holiday Resort Apartments Gold Coast/Surfers Paradise