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“Amazing!!!” 5 of 5 stars
Review of Q1 Resort and Spa

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Q1 Resort and Spa
4.5 of 5 Resort   |   9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia   |  
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Hotel amenities
Ranked #4 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing!!!”
5 of 5 stars Reviewed July 20, 2014

Pro's:
Huge room with fantastic view!
Great facilities - full size fridge, stove top, oven
Very modern
Comfortable bed
Foxtel
Pool
Spa
Sauna

Con's:
None!!!

Would definitely recommend - I came with my boyfriend to celebrate an anniversary.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Noosa Heads
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2014

Told on check in that we had a "nice and high" 2 bedroom ocean spa. Only one problem when we hauled our luggage up - someone was already in that room! So leaving half our family outside "our" room, I went to reception to be told that a mistake had been made.

We were promptly re-roomed to a corner room much lower than surrounding buildings. Greeted by ripped carpet, broken cupboard doors, chunks out of walls and chipped furniture.

We do have a great view of the nearby apartments and the ocean is visible from one room between other buildings.

Our last stay here - in an elevated, one bedroom ocean spa - was spectacular due to the outstanding views. This time around, the room seems about as neglected as the guests.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Guest Relations Manager at Q1 Resort and Spa, responded to this review, July 18, 2014
Dear Seasonz,

Thank you for your review regarding your check-in experience at Q1 Resort and Spa. I am very sorry that you were issued with the incorrect key upon arrival and subsequently allocated in an apartment that did not live up to your expectations. You previous experience with us was very positive and I am concerned that you are dissatisfied on this occaision. If you are still in house with us, then I urge you to contact the Manager on Duty who will endevour to make your stay a better one.

Kind regards,

Jason Boggs
Manager on Duty
Q1 Resort and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

Absolutely brilliant. Stayed for 3 nights on a business trip. Apartment was spotless and spacious with incredible views. We even saw whales spouting out in the ocean as they migrated north. A few seconds from the beach, short walk to centre of Surfers. Great.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 16, 2014

awesome views, massive rooms and enough amenities for 20 people seriously sooo much, spa bath, loungeS dining setS tvS yes more than 1 of those, washing machine dryer iron and board safe, the list goes on. There is more outside, pool is like an ocean with a cafe beside it and an in closed pool as well. Spa gym sauna you name it it is there in bucket loads

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

Great location. Beautiful view from room. Spacious and clean room. The bed was a little saggy. Breakfast in the sky bar was a little disappointing but the views were spectacular so that made it worth it. Dinner at absynthe was really lovely.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
811 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 638 helpful votes
4 of 5 stars Reviewed July 12, 2014

Q1…. One of the very famous Resort and Spa in Gold coast which is Australia’s tallest residential Tower located just a skip jump from the energy and excitement of Surfers Paradise.
To get here from Airport by taxi it may cost you $70-80 depending on the traffic. There are buses as well to get from airport to the Surfers Paradise.
If you coming by train from Brisbane you can get off at Nerang station which is closest to Surfers Paradise and public bus gets connected most of the time for the arriving train however recommended to double check the connections.
The Bus will drop you just 5min walkable distance from Q1.

There are lots of Arabic and Indian food joints (Halal ) near the hotel. Other options are Pizza or Subway.
Since you are staying in an apartment you may want to cook and supermarkets are just below the hotel. 24hrs open ( OWL ).
Cavil Avenue-avenue which doesn’t sleep on weekends… shopping street are all in walking distance.

We stayed at Q1 for 7nights but we were not very happy with the service they provided. Hotel location, apartments are brilliant. But the service gets it down!!!

We had a very spacious Ocean view one bedroom apartment featuring gourmet kitchen with dishwasher, fully automatic washing machine, microwave, toaster, hot water kettle, ironing board with iron, a double door fridge, dining area, sitting area with a TV, enclosed balcony, spacious bedroom-queen size bed with TV and alarm clock, small walk in wardrobe , and a huge bathroom with tub and separate shower cubical.
The view from room was magnificent… some rooms you get to see sunrise and some sunset. Marvellous!!! We have beautiful memories for lifetime here!!

Apartment was excellent but the unfortunate part about this hotel is they don’t service apartment which was quite surprising….
No matter you stay for 2nights or 7nights… same bedspread, same comforter for all the days you stay.
In spite of requesting for fresh and clean once after 4 nights we were informed that’s not permitted. They only change after 8 nights+. Not for 7nights….
Which was ridiculous and astonishing reply I ever got in my travelling experience……
What if we have a small baby who did vive on comforter??? Do we sleep with that??? No change of comforter??? Horrible housekeeping service!!!
2 -3 nights not changing is ok but at least value guest who are staying for 7nights…. In business every customer is valuable no matter who gives you $200 or who is paying $1500 for their stay in your ICONIC HOTEL of GOLD COAST!!!!

WIFI is not free of charge you have to pay for WIFI. We had problem with that also. we paid using credit card, the money was deducted and no service could be availed. We complained and till the day we checked out nothing worked out for our case eventually they said the money would be refunded.
Come-on guys you are big Name….!!! At least have the WIFI free and with strong network…. Even the public buses and trains have FREE WIFI look at the ICONIC HOTEL!!! We had to take ticket prints we requested for access for Business centre after a wait of 30minutes outside the business centre we were told sorry mam we can’t find the keys…. They were all busy with their stuff…
You living in today’s competitive world, try to compete not just live in the world that you have name and location no one can beat you… sorry you are highly mistaken!!!

Hotel has travel desk, coffee shop, supermarket, just on ground level towards the right side of the building. Entering the hotel during late night is with your security key. Hotel has 2 outdoor pools very clean pleasurable to spend time and swim with BBQ facility alongside.
They offer discounted price for the guest for breakfast with spectacular view… superb, worth to pay at least once!!!
Q1 Spa located on the 55th floor I guess was amazing and a must thing to do after an outing in sun to get relax.
Conceirge does arrange transfers to the theme park if you haven't booked that earlier...

Apart from the friendliness of staff and housekeeping issues the hotel is perfectly situated for all the fun on the World most recognised area and beach…. SURFERS PARADISE!!!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Guest Relations Manager at Q1 Resort and Spa, responded to this review, July 14, 2014
Dear ninns_12,

Thank you for your recent review and for choosing to stay at Q1 Resort and Spa.

I am pleased that you enjoyed most aspects of your stay and that you found Q1 to be so conveniently located to everything that Surfers Paradise has to offer.
Our website offers specials for serviced apartments and also for non serviced apartments. The booking rate for a non serviced apartment is often at a discount and means that housekeeping do not visit your apartment during your stay. However, our guests who are on a non-service rate can request a service at anytime during thier stay at a nominal cost. I am sorry if this was not communicated to you. We do provide WI-FI to our guests at a fee, I appreciate your feedback in regards that you feel it should be provided free of charge and this will be communicated to senior Management for consideration.

Thank you again for your valuable feedback; I look forward to welcoming you back to Q1 Resort and Spa again in the future and trust that your next stay will be even better.

Kind regards,

Jason Boggs
Manager on Duty
Q1 Resort and Spa
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Ballarat, Australia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 11, 2014

3 bedroom apartment has great views but was very open plan, so noisy. The breakfast at Skydeck was expensive and very basic and I noticed dirty bench tops , coffee pots , etc. Long wait for lifts at Q1 and I thought it cheeky to state that clients would be charged $10 if cleaners pack away clean dishes.

Stayed July 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Guest Relations Manager at Q1 Resort and Spa, responded to this review, July 14, 2014
Dear Sharon C,

Thank you for your recent review of Q1 Resort and Spa.
I am pleased that you enjoyed your stay, however, I was concerned to read that your Skypoint experience did not live up to your expectations. As Skypoint is a seperately Managed business, I will ensure that your valuable feedback is passed onto them.

Warm regards,

Jason Boggs
Manager on Duty
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Q1 Resort and Spa

Address: 9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Surfers Paradise
#2 Top resorts Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#3 On the Beach Hotel in Surfers Paradise
#4 Luxury Hotel in Surfers Paradise
#4 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Q1 Resort and Spa 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more   less 
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Also Known As:
q1 Hotel Surfers Paradise
q1 Resort Surfers Paradise
Q1 Resort And Spa Gold Coast/Surfers Paradise

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