On arrival the desk was closed so I used the after hours phone to find a person who seemed disinterested and inconvenienced by my call. It wasn't even 6pm at night. The room was spacious, clean and tidy. The plates and cutlery needed a good wash before use. If you stay here make sure you count everything... I was charged for a "missing" plate which was not there when we arrived. I was told by the General Manager that it was my responsibility to check the inventory of the apartment and report anything missing. I find this completely unreasonable, I am on holiday, to be expected to do a "stock check" in case the housekeeping staff have missed something broken by the last guests doesn't work for me. There is a lack of good will here, the lack of grace offered to guests starts at the top. I was told it is about procedures and keeping the apartment owners happy. If you are looking for a nice building with good facilities only, this place might work for you. If you value goodwill and customer care then you might want to look elsewhere.
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- Also Known As:
- Artique Hotel Surfers Paradise
- Artique Hotel Apartments Surfers Paradise
- Artique Surfers Paradise Gold Coast