My boyfriend & I stayed here in Jan 2005, I didn't book directly but thru another accommodation website (unable to recall the exact one). This particular website made this accommodation seem really nice, unfortunately these apartments were horrible!

The carpet was filthy, I guess they tried to clean them as best as they could but there were stains everywhere we didn't like to walk barefoot becuase of how dirty they looked!!! The fake leather couches had rips & tears all over. The seperate toilet was disgusting with mould on the room and small bugs all over the wall. The seperate basin & shower area was ok but still not up to scratch.

There was NO airconditioning as promised on the website and when I complained about this they said that not all apartments had them and I should have specificaly asked for one - BUT the website said it CAME WITH air con!!

This place definitely needs a MAJOR renovation and should fix its rating because it is VERY misleading!!!

The only good point about this place is the location. I would never recommend any of my family or friends stay here

Not only do we hold management responsible but the Worltourism website who offered this appalling accommodation to us and have been less than co-operative in refunding monies owing. Like the 2 reviews of Jan.'07 and Oct.'06 we had an unsafe and unhygienic experience with our 3 teenage children during our stay at Top of the Mark. It was difficult to find the reception and carpark entry firstly, then our 18 year old son approached reception and was able to book us in, showing no ID and payment of the balance due was not requested (thank goodness) as detailed on the booking and confirmation form. A notice in the foyer told us the lifts were still under repair, due for completion 10 days before our arrival, as our children were on another floor this posed a problem as the stairs too were unsafe. We presented an 82 item list of our main concerns to management on leaving the property after a reluctant 1 night stay, these included filthy furnishings and crockery, broken glass left in storage cupboard, cigarette burns in bed covers, insufficient blankets, a used toothbrush left in bathroom, handles broken on drawers and cupboards, human hair left in bathroom basin, broken power switches, eqipment from lift repairers left on balcony, shelving coming away from the walls, a single pane of glass placed upon a TV stand as a coffee table, fans broken, smoke detector broken and the cord filthy with cobwebs, dust and grime, miscellaneous contents in the cupboards with sharp edges and dirty that were obviously not meant for guest usage.
When we approached the manager the next morning his first response was "We don't stay in the rooms so we don't know what they are like." We also stated our disapointment that it was a 4 star rated accommodation on the Worltourism website that we booked through and again the response was less than apologetic -"The star rating was done a long time ago and only applies to our executive suites." This is not good business practice and we didn't actually receive an apology for the state of the rooms or the lack of notification regarding the inconvenience of the lift repairs during our stay. This is the 1st time we booked accommodation over the internet and we have learnt from this experience, it is OK to get a preview from the internet but DO NOT book through Worldtourism as the amount paid to the actual accomodation and what Worldtourism take is quite confusing as we have discovered after contacting Worldtourism in order to get a refund from them as advised by the surly wife of management at Top of the Mark on leaving. Top of the Mark management told us on leaving that they would only charge us for the night we stayed and any further refunds would have to be sought from Worltourism, the manager then wrote on a scrap of paper the calculations and told me he would deduct the remainder from my credit card balance, this was not done; and we are getting the "run around" from Worltourism and Top of the Mark on this issue alone. We are experienced travellers and have never been so disgusted with any accommodation and disconcerted and disillusioned with contact with the management of such places as we were with Top of the Mark. They didn't seem to care less that the accommodation was not only generally dirty it was not of the standard (4 star-ha ha ha!) advertised and they had 5 angry customers, they should be made accountable. We will never recomend either Top of the Mark or Worltourism and will continue to pusue or consumer rights until we are refunded our
hard earned holiday money and receive an apology for the deception!

Whatever u do "top of the mark" should be on the bottom of your list for accommodation. We were recommended by a friend to go this place but they were 5 yrs overdue on this review.
The place needs air conditioning. Their website advertises ceiling fans, we had a small portable fan. No breeze entered the apartment, which only increased the old oil smell.
We were welcomed with cockroaches in the hallway, followed by cockroaches in the bathroom, german cockroaches in the kitchen which then followed into the bedroom. I think the only area without cockroaches were the balcony.
We thought we would take advantage of the self contained kitchen, i would rather eat off the floor. The plates, cutlery were filthy, mind u there is a dishwasher. The fridge was filthy, the bench tops had grease.
The tiled floors mustnt have been mopped because if u stood barefoot for a second u would feel yourself sliding due to the caked on greasy filth on the floor.
Nothing was clean in the apartment. There was no area the cockroaches werent familiar with, that's including the ceiling of the shower, the bedside drawers and the dishwasher. The cockroaches joined us for the meal preparations. Came out in full force as soon as u turned on the tap. We had to purchase baygone to spray the cockroaches.
We had to walk around in thongs, and triple wash all the plates that we needed to use.
It was so infested we had to keep the plates, cutlery and cups we wanted to use in fridge because we were sure the cockroaches couldnt reach it.
It was an extremely expensive accommodation $100 more than the marriot.
I love the fact that there were half [---] attempts to maintain the apartment. The ceiling lamp wasnt working so they fixed it by placing a standing lamp, the list goes on and on.

Never had i seen such filth. And dont bother with the service when u check out, there is no communication or "how was your stay?" because they know it was crap. Will never come back. Think twice before you stay at "The Top Of The Mark."

Our dramas began when we arrived in the vicinity of the hotel at approximately 6pm. We were unable to find the entry to the hotel (as the apartments are located above a shopping complex) so we called the hotel for instructions. We were advised by the 'after hours service line' that they did not know the area well and were therefore unable to give us any directions, only the address which was of no use considering we were standing below the building. After seeking directions from a nearby restaurant, we finally found the entrance to the unmanned reception area. When we finally located our room, we were absolutely disgusted with the state of our studio apartment. The carpet was stained, burned and basically filthy. The walls had peeling paint in addition to further staining and marking. The wall behind the toilet had not even been painted, after it appeared that repairs of some description had been carried out. The room contained very little privacy as there was a 2cm gap under the door with no sound proofing and an unstable push-button lock. We left our luggage in the apartment and set off to find new accommodation, but due to the recent Indy Carnival were unable to find another hotel for that night. Therefore we resigned ourselves to stay in the room and to seek further accommodation the next day. Thinking things could not get any worse, we were woken to the sound of a vacuum cleaner operating outside our room at 7.30am. We grabbed our luggage, made our way down to the reception area and requested to speak to the manager. We were informed that it was the manager's day off (how convenient), so we proceeded to check-out, leaving an urgent request for the manager to contact us the next day to discuss a refund of the following two nights accommodation we had paid for. To date we still haven't heard back from the manager, and are currently in the process of beginning a long and arduous complaint process through the Department of Fair Trading. Do not stay in this hell-hole!!!