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“OK stay..” 3 of 5 stars
Review of Mantra Crown Towers

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Mantra Crown Towers
4.5 of 5 Resort (All-Inclusive)   |   5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #25 of 74 hotels in Surfers Paradise
Nelson Bay, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“OK stay..”
3 of 5 stars Reviewed September 24, 2013

Positives:

*Comfy, decent sized queen bed.

*Good sized balcony with city & water views.

*Quiet, couldn’t hear any of the outside noise below us (currently doing construction work for Indy & the new Tram).

*Friendly staff – we were moved from our original room quickly after check in as it had been recently painted & smelt.

*Central location, stone’s throw from the beach & within easy walking distance to Pacific Fair & the main strip of Surfers.

Negatives:

*Because of the construction work going on for the upcoming Indy race & the new tram going in, the main entrance was blocked & we had to go around the back. This was a bit confusing & we drove around for a while trying to figure it out (upon booking, staff could have advised of this as I have since been told these works have been going on for months now).

*Room & furniture is dated and crying out for a facelift (the leg of the table in the lounge room had been broken off at some point & quite obviously glued back on).

*Shower has very little water pressure.

*Found an old ratty thong underneath one of the armchairs in the lounge room, also found a few other pieces of rubbish under furniture throughout the apartment.

Overall, an average stay, wouldn’t not stay there again, but not rushing back either.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, October 9, 2013
Thank you for taking the time to post your review, it’s great to hear that you took many positives from your stay with us. Unfortunately there is little we can do regarding the roadwork for the light rail system, and since the road closures change regularly, there is no way for us to advise guests before they arrive which roads will be closed. In regard to the items you found in the apartment, these kind of oversights are issues which we aim to rectify immediately and apologise that they caused an unpleasant impression on your stay. Feedback on the standard of apartments is welcomed so that we may do our best to address issues. We would welcome the opportunity to exceed your expectations should you give us the chance to welcome you back to Mantra Crown Towers.
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452 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Auckland
1 review
5 of 5 stars Reviewed September 23, 2013

Crown Towers is the only place to stay. Mantra is getting it back to the original standard it used to be. The staff are very helpful and pleasant to deal with. Wonderful place to take a family. Cafe and restaurant are one of the best on the gold coast. The only thing was the bed could have been better, getting a little old now. Also the bedspreads could do with an upgrade. But apart from that, a very clean, very well presented apartment. Hope to be back in the near future.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, September 25, 2013
In such a competitive accommodation market, it’s fantastic to know that you have chosen our Resort for your family, thank you! We appreciate your feedback and have made note of the suggestions you have made. Thank you for taking the time to share your experience with other travellers.
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Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2013

Love the Mantra Crown Towers apartments, very clean and child friendly with an awesome lagoon pool as well as a kids pool. There are some great restaurants within the hotel also.
We have stayed here 4 times now and will be back.
The only thing i would like to suggest is that the beds need a bit of an upgrade, just a little uncomfortable. Apart from that, we could not fault the room, restaurant or pool! Love it

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, September 25, 2013
Thank you for your review. With a strong focus on guest satisfaction, the mark of success for us is repeat guests, such as yourself. Thank you for your suggestion also, we have made note of this. We hope to be able to continue to welcome you back to our Resort time and again!
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 15, 2013

What a difference 8 months make. Stayed here in January swore I would never stay at another Mantra. Was offered a free weekend stay by Mantra to make up for the terrible conditions we endured in January. Have learnt that you must book through Mantra to get Mantra service. All apartments are individually owned but not all are managed by Mantra. The Mantra room was much cleaner and even if we had a problem we could go to the front desk. Have booked 2 x 2 bedroom apartments for January 2014. Thanks Oscar Rodas & Shane Monteith. Hotels facilities great for a family holiday. No need to go anywhere else during day. Canteen near pool fantastic!!

Room Tip: Book directly through Mantra
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, September 25, 2013
It’s great to know that we were able to help you with an enjoyable stay after a former negative experience. We strive to offer excellent customer service and guest satisfaction is our goal. Thank you for putting your confidence in our Resort by booking again, we hope to make your next stay as enjoyable as this one.
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GOLD COAST
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 13, 2013

We stay here two times a year and we live on the Gold Coast. This is just the best family apartment resort, several pools a spa, beach area, gym sauna and kids playground. We come here because it has everything you need and just one block from the beach. Once you unpack and enjoy the facilities you could be anywhere. We were upgraded to Ocean View and our favorite 2 bed floor plan. Our family really enjoy coming here and relaxing or just going crazy in the pools. The staff are always nice and friendly and are more than happy to help. We were having too much of a good time that we extended our stay with no problems and we were able to pay the nightly rate of what we booked. I would recommend Mantra Crown Towers for anyone who wants a resort stay with big apartment rooms. Make sure you eat at least one meal at the Thai its a must. Till next time.

Room Tip: all rooms we have had have been great.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, September 25, 2013
Thank you for taking the time to post your review. It’s an honour to be the resort of choice for a local family such as yourselves, with so many resorts to choose from we are thrilled that our facilities and service keep you coming back time and again. We look forward to welcoming you back soon!
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West Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2013

We did a adults family holiday and this was a fantastic place to stay. We had the midnight horror flight and arrived very early in the morning to be met by Melissa at reception who was delightful and made us most welcome. She said she would call us as soon as the room was ready and did so as soon as possible. Wow what a room, 32nd floor and views that went for ever. The room was so quiet and so much room we wished we could stay forever! We even saw whales from the balcony! Thanks to all the staff who made our holiday so special.

Room Tip: This was so central and the bus to all attractions just out side
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, September 25, 2013
Offering great customer service is something we aim for, so it’s great to hear Melissa provided a great start to your holiday by serving you well. We will certainly pass on your feedback to her. Our Resort facilities, apartments and great location are well known and loved by many return guests, so we hope that you too become return guests as we’d love to welcome you back on your next trip to the Gold Coast.
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1 review
5 of 5 stars Reviewed September 12, 2013 via mobile

Magnificent unit overlooking the ocean and great sandy white beaches.
Excellent service from all staff, but absolutely exceptional knowledge and service from Melissa.
Thai Restaurant on premises is magnificent.

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, September 25, 2013
Thank you for your review and your compliments of Melissa, we will certainly pass your review on to her. It’s great to hear that you enjoyed our Resort facilities and the unit in which you stayed. We would welcome the opportunity to host you again, please contact us to assist you with booking your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mantra Crown Towers

Address: 5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Surfers Paradise
#8 Top resorts Hotel in Surfers Paradise
#15 Family Hotel in Surfers Paradise
#19 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Crown Towers 4.5*
Official Description (provided by the hotel):
The Crown Towers Resort is consistently in demand all throughout the year. Discerning Gold Coast visitors appreciate all the luxuries that the Crown Towers Resort can offer. The Crown Towers Resort in Gold coast have it all, position, all the amenities you could wish for to make your Gold Coast holiday your best ever. ... more   less 
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Also Known As:
Crown Towers Hotel Surfers Paradise
Crown Hotel Surfers Paradise
Crown Resort All Inclusive
Mantra Crown Towers Gold Coast/Surfers Paradise

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