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“Best pool in winter” 4 of 5 stars
Review of Mantra Crown Towers

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Mantra Crown Towers
4.5 of 5 Condominium   |   5-19 Palm Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia   |  
Hotel amenities
Certificate of Excellence
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best pool in winter”
4 of 5 stars Reviewed June 13, 2013

This was the second time we stayed at this hotel in the last year and both times we have been very happy with our stay. The pool facilities and kids playground are just awesome, at any time of the year and any weather. Obviously it's better on a warmer day but we were there recently and the day was cool, and there were still kids playing on the slide and outdoor pool, even though my kids preferred the indoor one. The only reason I didn't put this as 5 stars as some of the room furniture and furnishings are looking a little tired. It's all clean just wearing out a little. Still, we would definitely stay there again for the price, location and pools!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank trest01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, July 2, 2013
Thank you for taking the time to post your review. Converting a guest into a return guest by offering great service and wonderful facilities is what we strive for, so it’s great to hear that you choose us time and again for your family holiday. Our apartments are undergoing progressive refurbishment and through this time we are happy to meet any needs our guests have. We look forward to seeing you on your next holiday to Mantra Crown Towers!
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742 reviews from our community

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2 reviews
5 of 5 stars Reviewed June 9, 2013

Stayed at Mantra Crown Towers for a girls weekend away. Everything about the hotel went well beyond our expectations. The room was spacious and clean and all amenities at the hotel of a high standard. Great friendly staff from reception to the restaurants and bars and the Calmer Therapies Spa. As this was my 4th stay here would recommend it for any occasion.

Room Tip: I would suggest an ocean view room above level 12 because of less street noise and the view is amazi...
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jodie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, June 11, 2013
It’s great to hear that you continue to return to Mantra Crown Towers time and again! We trust that our hospitality will continue to bring you back to stay with us for many years to come. Thank you for taking the time to post your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merimbula, New South Wales, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2013

My Partner and i stayed at The Crown Towers for 10 nights in the middle of May, this is a great hotel. All the staff are very friendly and always happy to help with any questions about transport, tours or anything to do with the hotel. We stayed in room 301, even though there isnt a view of the beach you can see the Sling Shot which gave us entertainment. Our room was fairly modern, with the kitchen a great money saver. The outside pool is amazing, but it was too cold to use it, so we spent our time in the indoor heated pool and spa. The two restaurants are great too. The only thing was the internet which is very expensive and the TV stations weren't very clear (analog will be turned off end of this month so im guessing that will be upgraded). Overall we are very happy with this hotel and will recommend it to our friends. :)

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kristen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, June 11, 2013
Thank you for your comments. It is pleasing to know that we have served you well and that you have enjoyed all the facilities our resort has to offer. Please let us know when you are next planning a holiday to the Gold Coast, we would welcome the opportunity to assist you with your accommodation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2013

We had a lovely time. The staff were friendly and helpful. Convenient parking and nice facilities made our weekend very enjoyable. We were very happy with the service at the poolside kiosk. We enjoyed a lovely lunch without having to walk into Surfers.

Room Tip: Ocean views were breathtaking. At the moment there is a bit of noise from road works.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bev K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, June 11, 2013
It’s great to hear that you had an enjoyable stay at our Resort and our staff will be pleased to know they served you well. We thank you for taking the time to post your comments and would welcome the opportunity to assist you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed May 20, 2013

Having stayed at Mantra Legends, we were keen to compare with Crown Towers.

Being winter, occupancy levels were clealry not approaching the benchmark 80%. it was very quiet. We asked for a room above level 9 in our booking (this is our standard request on the Gold Coast as you often get a water view above the foreshore casurinas and lower level buildings and minimise the street noise) and were accomodated with room 901, close to the lifts and high enough to avoid the worst of the traffic and ride-park noise from across the road.

There is an incongruence in security at this hotel. We were required to hand over our drivers license, credit card for damages AND sign our life away, but at the same time we were harassed by a group of seven 20 something guys with beers in their hand when driving in to check-in and a guy riding a push bike in the lobby when we returned from dinner....go figure.

The room was far from new but its a better size than the Legends suite we had and was well maintained (good paint, carpets etc), although some of the furniture was well past its prime (excessively scratched/stained etc). However, being on the southern side of the hotel, the room and balcony did not get any of the winter sun and was cold, and there is no air-conditioning or heaters in the rooms. The bed wasnt luxurious (try Hilton Surfers or Sofitel Broadbeach - wow), but it wasn't quite as hard as Vietnam beds or Savanah Broadbeach either.

The pools are the highlight of this facility - the outdoor, although cold at this time of year is huge and has a wonderful large sandy beach. The heated indoor pool and spa are just the ticket for cold or wet or windy or overcast Gold Coast days (and nights).

After our last experience with the restaurant downstairs (Changmai Thai) we decided to try our the restuarants at the Chevron about 200 metre walk towards surfers central - and werent disappointed with disappointed with Chelles for dinner and for our 2 breakfasts - both Flames and Sardjona's. There was a quality busker here both nights. (and of course we had to hve our monthly traditional thai massage in the same complex at Herbal Massage (see spearate review).

Room Tip: Northern side above level 9.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank BrisVegasFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, June 11, 2013
Thank you for your comments. We are pleased to have been able to fulfill your requests in terms of unit location, as we strive to make our guests’ stay as enjoyable as possible. In regard to your comment on security, the measures we take with our guests on check in is to ensure the security of our units and the enjoyment of all guests. We are unable to control the actions of persons outside our building but are diligent in monitoring the behavior of guests in house. We would welcome the opportunity to extend our hospitality to you again and exceed your expectations with the quality of our units and great service.
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Port Macquarie, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 19, 2013

Stayed on lower floor (1 bed unit ) with view to street as this was the only one available at this time of the year. Did not inconvenience us in any way at all. Complex is large with big open spaces inside & out & with 2 extremely well designed pools (1 heated indoors ) as well as a clever 'pirate ship' pool for the kids. Overall the complex is more of resort style. There is a good Thai restaurant on site as well as a couple of food outlets. The rooms are quite large & well appointed & the bed was very comfortable. Situated at what I would call the top end of Surfers it is an easy walk across to the beach or down into the central shops & attractions. The work going on in Surfers at present, putting in the light rail, is a pain to both shops & visitors, but should be great when finished & operating.

Room Tip: Probably a good idea to book early for school holiday times to get a higher room with view.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank b4bucket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, May 21, 2013
Thank you for your review. It's pleasing to hear that you enjoyed the convenient location and great facilities our Resort has to offer. We would be delighted to assist you with making your next Gold Coast holiday an enjoyable and memorable one.
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Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2013

I have been to Crown Towers several times, with my close family, my extended family and with my friends for the first time last year. I've been in winter, spring and summer through the years (since about 2007) and have had a brilliant time every single time. My friends weren't disappointed after I talked it up - the Chiangmai Thai restaurant, the massive foyer, the lagoon pool, the indoor pool and spa and the proximity to the beach and the Surfers Paradise strip. The rooms are spacious, clean and comfortably furnished - and the 14 of us paid under $300 each for four nights' accommodation and our flights from Sydney to the Gold Coast. We have so much fun every time we go, highly recommend it.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LizieJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, May 21, 2013
Thank you kindly for your recommendation, it speaks volumes when a guest not only recommends a Resort but will bring their family and friends. It’s very gratifying to hear that you enjoyed your stay so much and we hope that you will continue to return to Mantra Crown Towers for many years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Crown Towers

Address: 5-19 Palm Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 123 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Mantra Crown Towers 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of Surfers Paradise on the Gold Coast, Mantra Crown Towers offers a wide range of leisure facilities perfect for a family holiday, short break or weekend away. Children are well catered for at the resort, which features a lagoon style pool with its own pirate ship, waterslide and sandy beach, as well as a games room and children's playground. The Resort's leisure facilities also include a 15 metre indoor heated pool, spa, sauna, fully equipped gymnasium and on-site restaurants, including Chiangmai Thai. The award-winning Chiangmai Thai restaurant provides authentic Thai cuisine, with strong Thai influences such as wooden elephant chairs and decorative motifs scattered throughout the restaurant adding to the Thai experience. Open for dinner 7 days a week, the restaurant is the perfect choice for dinner, all within the comfort of the resort. Be pampered by professional and friendly therapists, at the onsite day spa Calmer Therapies. The day spa offers beauty treatments, including deluxe facials, full body scrubs/wraps, deluxe pedicures and manicures, pamper packages and waxing. Mantra Crown Towers offers a range of spacious accommodation options including One, Two and Three Bedroom Apartments. All apartments are fully self contained with kitchen and laundry facilities, and feature their own private balcony with many offering ocean views. Just 100m from Surfers Paradise beach and 500m to the cafe and restaurant precinct of Cavill Avenue, Mantra Crown Towers provides access to all the attractions of the Gold Coast making it the perfect place to stay for your next getaway. ... more   less 
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Also Known As:
Crown Towers Hotel Surfers Paradise
Crown Hotel Surfers Paradise
Crown Resort All Inclusive
Mantra Crown Towers Gold Coast/Surfers Paradise

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