Having stayed at Mantra Legends, we were keen to compare with Crown Towers.
Being winter, occupancy levels were clealry not approaching the benchmark 80%. it was very quiet. We asked for a room above level 9 in our booking (this is our standard request on the Gold Coast as you often get a water view above the foreshore casurinas and lower level buildings and minimise the street noise) and were accomodated with room 901, close to the lifts and high enough to avoid the worst of the traffic and ride-park noise from across the road.
There is an incongruence in security at this hotel. We were required to hand over our drivers license, credit card for damages AND sign our life away, but at the same time we were harassed by a group of seven 20 something guys with beers in their hand when driving in to check-in and a guy riding a push bike in the lobby when we returned from dinner....go figure.
The room was far from new but its a better size than the Legends suite we had and was well maintained (good paint, carpets etc), although some of the furniture was well past its prime (excessively scratched/stained etc). However, being on the southern side of the hotel, the room and balcony did not get any of the winter sun and was cold, and there is no air-conditioning or heaters in the rooms. The bed wasnt luxurious (try Hilton Surfers or Sofitel Broadbeach - wow), but it wasn't quite as hard as Vietnam beds or Savanah Broadbeach either.
The pools are the highlight of this facility - the outdoor, although cold at this time of year is huge and has a wonderful large sandy beach. The heated indoor pool and spa are just the ticket for cold or wet or windy or overcast Gold Coast days (and nights).
After our last experience with the restaurant downstairs (Changmai Thai) we decided to try our the restuarants at the Chevron about 200 metre walk towards surfers central - and werent disappointed with disappointed with Chelles for dinner and for our 2 breakfasts - both Flames and Sardjona's. There was a quality busker here both nights. (and of course we had to hve our monthly traditional thai massage in the same complex at Herbal Massage (see spearate review).
Northern side above level 9.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your comments. We are pleased to have been able to fulfill your requests in terms of unit location, as we strive to make our guests’ stay as enjoyable as possible. In regard to your comment on security, the measures we take with our guests on check in is to ensure the security of our units and the enjoyment of all guests. We are unable to control the actions of persons outside our building but are diligent in monitoring the behavior of guests in house. We would welcome the opportunity to extend our hospitality to you again and exceed your expectations with the quality of our units and great service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.