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“Mantra Crown Towers” 4 of 5 stars
Review of Mantra Crown Towers

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Mantra Crown Towers
4.5 of 5 Resort (All-Inclusive)   |   5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #25 of 74 hotels in Surfers Paradise
Brisbane, Queensland, Australia
1 review
“Mantra Crown Towers”
4 of 5 stars Reviewed May 21, 2013

We had a lovely time. The staff were friendly and helpful. Convenient parking and nice facilities made our weekend very enjoyable. We were very happy with the service at the poolside kiosk. We enjoyed a lovely lunch without having to walk into Surfers.

Room Tip: Ocean views were breathtaking. At the moment there is a bit of noise from road works.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, June 11, 2013
It’s great to hear that you had an enjoyable stay at our Resort and our staff will be pleased to know they served you well. We thank you for taking the time to post your comments and would welcome the opportunity to assist you in the future.
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458 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Brisbane Australia
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed May 21, 2013

Having stayed at Mantra Legends, we were keen to compare with Crown Towers.

Being winter, occupancy levels were clealry not approaching the benchmark 80%. it was very quiet. We asked for a room above level 9 in our booking (this is our standard request on the Gold Coast as you often get a water view above the foreshore casurinas and lower level buildings and minimise the street noise) and were accomodated with room 901, close to the lifts and high enough to avoid the worst of the traffic and ride-park noise from across the road.

There is an incongruence in security at this hotel. We were required to hand over our drivers license, credit card for damages AND sign our life away, but at the same time we were harassed by a group of seven 20 something guys with beers in their hand when driving in to check-in and a guy riding a push bike in the lobby when we returned from dinner....go figure.

The room was far from new but its a better size than the Legends suite we had and was well maintained (good paint, carpets etc), although some of the furniture was well past its prime (excessively scratched/stained etc). However, being on the southern side of the hotel, the room and balcony did not get any of the winter sun and was cold, and there is no air-conditioning or heaters in the rooms. The bed wasnt luxurious (try Hilton Surfers or Sofitel Broadbeach - wow), but it wasn't quite as hard as Vietnam beds or Savanah Broadbeach either.

The pools are the highlight of this facility - the outdoor, although cold at this time of year is huge and has a wonderful large sandy beach. The heated indoor pool and spa are just the ticket for cold or wet or windy or overcast Gold Coast days (and nights).

After our last experience with the restaurant downstairs (Changmai Thai) we decided to try our the restuarants at the Chevron about 200 metre walk towards surfers central - and werent disappointed with disappointed with Chelles for dinner and for our 2 breakfasts - both Flames and Sardjona's. There was a quality busker here both nights. (and of course we had to hve our monthly traditional thai massage in the same complex at Herbal Massage (see spearate review).

Room Tip: Northern side above level 9.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, June 11, 2013
Thank you for your comments. We are pleased to have been able to fulfill your requests in terms of unit location, as we strive to make our guests’ stay as enjoyable as possible. In regard to your comment on security, the measures we take with our guests on check in is to ensure the security of our units and the enjoyment of all guests. We are unable to control the actions of persons outside our building but are diligent in monitoring the behavior of guests in house. We would welcome the opportunity to extend our hospitality to you again and exceed your expectations with the quality of our units and great service.
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Port Macquarie, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

Stayed on lower floor (1 bed unit ) with view to street as this was the only one available at this time of the year. Did not inconvenience us in any way at all. Complex is large with big open spaces inside & out & with 2 extremely well designed pools (1 heated indoors ) as well as a clever 'pirate ship' pool for the kids. Overall the complex is more of resort style. There is a good Thai restaurant on site as well as a couple of food outlets. The rooms are quite large & well appointed & the bed was very comfortable. Situated at what I would call the top end of Surfers it is an easy walk across to the beach or down into the central shops & attractions. The work going on in Surfers at present, putting in the light rail, is a pain to both shops & visitors, but should be great when finished & operating.

Room Tip: Probably a good idea to book early for school holiday times to get a higher room with view.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, May 21, 2013
Thank you for your review. It's pleasing to hear that you enjoyed the convenient location and great facilities our Resort has to offer. We would be delighted to assist you with making your next Gold Coast holiday an enjoyable and memorable one.
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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 17, 2013

I have been to Crown Towers several times, with my close family, my extended family and with my friends for the first time last year. I've been in winter, spring and summer through the years (since about 2007) and have had a brilliant time every single time. My friends weren't disappointed after I talked it up - the Chiangmai Thai restaurant, the massive foyer, the lagoon pool, the indoor pool and spa and the proximity to the beach and the Surfers Paradise strip. The rooms are spacious, clean and comfortably furnished - and the 14 of us paid under $300 each for four nights' accommodation and our flights from Sydney to the Gold Coast. We have so much fun every time we go, highly recommend it.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, May 21, 2013
Thank you kindly for your recommendation, it speaks volumes when a guest not only recommends a Resort but will bring their family and friends. It’s very gratifying to hear that you enjoyed your stay so much and we hope that you will continue to return to Mantra Crown Towers for many years to come.
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Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 9, 2013

We enjoyed breakfast in the sun on the balcony. Pools were wonderful, although the main beach pool was pretty cold (in April/May) so the kids weren't in it for long. The warm indoor pool was a treat. Location was terrific - loved being so close to the beach, and walking distance to the malls, restaurants and bus stop right out the front. We ate in the Thai restauant one night and it was lovely. BBQ facilities too, so had a cheaper meal cooking ourselves one night too.
I'd take along washing up and laundry detergent as with the room not being serviced for the 7 days we were there, the one tiny sachet provided does not do!

Room Tip: We stayed in a 2 bedroom apartment which was great for 2 adults and 2 kids. Even though we were only...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, May 21, 2013
Thank you for taking the time to post your comments on your stay with us. It’s great to hear that you enjoyed the convenient location and great facilities our resort has to offer. Whilst our apartments are fully self contained, our reception staff are happy to assist guests with additional supplies should they require them, guests need only ask!
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 3, 2013 via mobile

We have just returned home from a 10 night stay at this resort (was originally supposed to be 7 nights - but we ended up stuck due to car troubles), and we have to say our stay was exceptional. Shane and his team were outstanding, they were incredibly helpful and went out of their way to ensure we were able to stay the extra nights we required due to our car problems. Late checkout was easily arranged, extra accommodation organized without a question, and the staff were just so friendly and welcoming. It was wonderful to walk into such a beautiful resort to see smiles, and happy people welcoming us from the start (and right throughout) our holiday. The pools were just beautiful, the kids swam in them every day - and even though April isn't the warmest month, it didn't matter due to the heated pools. The beach was a very very short walk away, as were the shops and cavill ave. Undercover parking was included and always very easily accessible. Our 2 bedroom apartment was very spacious & comfortable with great views.
The resort has so many features available, that you literally don't even need to leave the place! We had lunch on many occasions from the pool canteen (very well priced & lovely staff), as well as dinners in the thai restaurant downstairs.
Most of all though, Shane and his team truly need commending, they go out of their way to ensure your stay is exactly what you were hoping for, and we were very lucky to have spoken with Shane on a few occasions - and we're already planning our next trip back to the mantra crown towers - and next time we'll be bringing more people. Just wonderful guys - they truly made a frustrating experience (our car problems) better by providing such a beautiful place to stay!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, May 21, 2013
It was our pleasure to assist you during your stay with us – it’s great to hear that you returned home from your holiday with an overall positive and enjoyable experience! Our convenient location, great facilities and well equipped apartments are just some of the features which bring many guests back to our resort time and again. We will be sure to pass on your comments to Shane and the Reception, it’s wonderful to hear that they served you well. We look forward to helping you plan your next holiday to the Gold Coast!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 3, 2013 via mobile

Stayed in a 2 bedroom apartment. Check-in was smooth, friendly and efficient. Apartment facilities were adequate and functional. Outdoor and indoor pool facilities were a kids paradise (our kids all <10). Access to beach was easy. Late checkout was easily arranged. Even though we had to vacate the room on time due to incoming guests, all the things we needed were addressed: car parking and exit from park, towels for swimming area, access to pool and food.
Staff were very friendly and keen to help.
We are considering making this a more regular destination.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, May 21, 2013
Our staff will be pleased to know that they have served you well, thank you for posting your comments. Our location and facilities are well known and loved by many families and we are happy that you will consider us when planning your next holiday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Crown Towers

Address: 5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Surfers Paradise
#8 Top resorts Hotel in Surfers Paradise
#14 Family Hotel in Surfers Paradise
#19 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Crown Towers 4.5*
Official Description (provided by the hotel):
The Crown Towers Resort is consistently in demand all throughout the year. Discerning Gold Coast visitors appreciate all the luxuries that the Crown Towers Resort can offer. The Crown Towers Resort in Gold coast have it all, position, all the amenities you could wish for to make your Gold Coast holiday your best ever. ... more   less 
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Also Known As:
Crown Towers Hotel Surfers Paradise
Crown Hotel Surfers Paradise
Crown Resort All Inclusive
Mantra Crown Towers Gold Coast/Surfers Paradise

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