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“Best family stay we ever had” 5 of 5 stars
Review of Mantra Crown Towers

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Mantra Crown Towers
4.5 of 5 Condominium   |   5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Certificate of Excellence
Gladstone, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Best family stay we ever had”
5 of 5 stars Reviewed February 5, 2013

From the first phone call i was impressed . Short notice not a problem,early checkin not a problem,friendly helpfull staff everywhere. The cleanest well layed out appartment with the best view on the 23rd floor ,very happpy.
The pool is a parents and kids paradise.Overall the best family stay we ever had !!

Thankyou

Room Tip: corner beach view apartments get the morning sun and awesome views
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, February 12, 2013
It is a fantastic to hear that you have had such an enjoyable and memorable holiday with us at Mantra Crown Towers! Thank you for taking the time to share your experience with other travellers on this forum. It is always gratifying to hear when our guests feel they have been served well and are delighted with our spacious, well-appointed units. We look forward to welcoming you back the next time you holiday on the Gold Coast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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639 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Ballarat, Australia
Level Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed February 4, 2013

Be careful when booking this resort. We are seasoned travelers, we usually like to stay in apartments and most of the time we book privately but as we were only on the Gold Coast for 4 nights we thought we'd book directly with a hotel to save having to meet a booking agent. Little did we know that after booking what we thought was directly with the hotel we actually used Gold Coast tourist office!!! We searched for crown towers Gold Coast and made an Internet booking but we should of booked with mantra crown towers! Confused? Yes so we're we. This meant we couldn't use the check in desk had to ring for someone to meet us and were booked in to an appalling orange color scheme apartment decor 1980-1990. Very disappointing considering gorgeous renovated apartment photos were shown on the agents website. According to the taxi driver this is a common problem on the Gold Coast with only a couple of the large hotels actually having management rights to there entire buildings, most of them are owned privately and managed by agents. Not mantras fault but highly deceptive from agents. Once stung twice shy.

Room Tip: If you book this resort ensure you ask for renovated apartment. We did but still got disgusting old...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, February 5, 2013
Thank you for sharing your advice with other travelers regarding making a reservation. As you have been made aware, the majority of the accommodation on the Gold Coast is strata title apartment resorts. We are working to eliminate the confusion which is created by this type of situation which you described. As the unit you stayed in was not managed by Mantra, we are unable to comment on your experience. However we hope that on your next visit to the Gold Coast we can offer our hospitality and welcome to you to Mantra Crown Towers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
1 of 5 stars Reviewed January 28, 2013

Well I read the reviews before we booked here and I will tell you they must of been written by the hotel Management.
This hands down would be one of the worst hotels I have ever stayed in.
The staff and service were poor but the rooms and decor were pathetic to say the least.
If you love 1965 cane furniture with technocoloured fabric and grass green carpet you will be in heaven.
We were in hell.

It stunk and when I sat on the couch my arm stuck to the arm rest.
The excuse for a cafe in the lobby was poor and overall the experience was ordinary to say the least. So obviously I would tell you to stay some where else.
We stayed at the QT the previous time we were on the gold coast and totally recommend the QT.
Stay there instead.

Room Tip: Don't stay here
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, February 4, 2013
Please be assured that Trip Advisor has its own policies and checks to ensure that reviews are authentic and written by guests who have actually stayed in this resort. It is offensive to read that you assume that those were not genuine guest comments. We are also unable to locate your reservation as there is not enough information in your review to follow up on your comments regarding your disappointment. The other accommodation you mentioned is in fact a hotel, therefore a very different holiday experience. We offer fully self contained apartments which are enjoyed by many families due to the convenience afforded to them of such an arrangement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 26, 2013 via mobile

I had a terrible experience with crown towers. I was told beforehand that wifi would be available from the room however when I arrived the concierge told me that it was unable for another month! It was essential for me to access an Internet connection from my laptop and I was inconvenienced as the staff were not helpful at all.

Shower had issues and constantly overflowed. Room was run down and not value for money. Staff were unhelpful when asking for directions.

I would not recommend

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, February 4, 2013
It is unfortunate that your expectations during your stay were not met. We are unsure where the information in relation to wifi came from, as we do not have concierge and have not advertised a wifi service until all installations are completed in the next few months. We do however provide a self service internet facility in the lobby. It is also regrettable that you viewed our staff as unhelpful, you may note on many other reviews on this website that guest after guest comment on the great customer service and helpful attitude of our staff.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

Thankyou mantra crown towers for a family of four with two teenage boys this was ideal. We were in room 2206 had a lovely apartment. Very spacious and accommodated us all. I loved the views of the ocean and surrounding surfers paradise. We swam and did the gym everyday something that we wouldn't normally do. We didn't eat in the restaurants as we were so close to other restaurants to choose from. I found the staff to be very friendly and welcoming each time I asked a question or information. Thank you mantra crown towers would stay here again. Loved it.......

Stayed January 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, February 4, 2013
Thank you for sharing your views with other travellers. It sounds like you have really enjoyed your experience at Mantra Crown Towers. Our apartments are certainly well appointed and offer amazing views of Surfers Paradise and beyond. Our staff will no doubt be thrilled to hear such positive feedback on their customer service. We look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 23, 2013

Met with our expectations, comfortable, well located & great pool area. Staff were friendly and helpful and nice to our kids, a little noisy at times but that goes with a family resort place, don't know if I'd stay here again but only because there are so many choices, not because it wasn't okay

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, February 4, 2013
Thank you for taking the time to provide such positive feedback regarding your recent stay with us. We are pleased to know that we have met all your expectations and our staff will be pleased to know that they served you well. Our facilities and location are just some of the reasons our guests return time after time and we are glad you were able to enjoy. When you are next planning a holiday to the Gold Coast, we would welcome the opportunity to provide another happy & memorable holiday for your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Assam
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 18, 2013

We stayed there with my and my brothers family in a three bedroom apartment,the first impression we got was that the rooms needed a fresh re furnishing and all equipment and aplieances as well.The vacum cleaner was not working and there was no room service since it was eld contained apartment.we think one could try more new options on surfers paradise.Only one thing swimming pol was great.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this review, February 4, 2013
Thank you for your comments. We are continually working to update and improve our unit’s facilities for the enjoyment of our guests. The self contained nature of our resort is popular with many families, giving guests a “home away from home” experience. Accordingly, our units are stocked with amenities for our guests on arrival, with optional additional supplies provided on request. Whilst there are many accommodation options in Surfers Paradise, many of our guests would agree that the facilities at Mantra Crown Towers is well worth a return visit and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Crown Towers

Address: 5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Crown Towers 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the heart of Surfers Paradise on the Gold Coast, Mantra Crown Towers offers a wide range of leisure facilities perfect for a family holiday, short break or weekend away. Children are well catered for at the resort, which features a lagoon style pool with its own pirate ship, waterslide and sandy beach, as well as a games room and children's playground. The Resort's leisure facilities also include a 15 metre indoor heated pool, spa, sauna, fully equipped gymnasium and on-site restaurants, including Chiangmai Thai. The award-winning Chiangmai Thai restaurant provides authentic Thai cuisine, with strong Thai influences such as wooden elephant chairs and decorative motifs scattered throughout the restaurant adding to the Thai experience. Open for dinner 7 days a week, the restaurant is the perfect choice for dinner, all within the comfort of the resort. Be pampered by professional and friendly therapists, at the onsite day spa Calmer Therapies. The day spa offers beauty treatments, including deluxe facials, full body scrubs/wraps, deluxe pedicures and manicures, pamper packages and waxing. Mantra Crown Towers offers a range of spacious accommodation options including One, Two and Three Bedroom Apartments. All apartments are fully self contained with kitchen and laundry facilities, and feature their own private balcony with many offering ocean views. Just 100m from Surfers Paradise beach and 500m to the cafe and restaurant precinct of Cavill Avenue, Mantra Crown Towers provides access to all the attractions of the Gold Coast making it the perfect place to stay for your next getaway. ... more   less 
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Also Known As:
Crown Towers Hotel Surfers Paradise
Crown Hotel Surfers Paradise
Crown Resort All Inclusive
Mantra Crown Towers Gold Coast/Surfers Paradise

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