We stayed at Mantra Crown Towers for a week in December on the 8th floor. For the price we paid - the room itself was quiet good value. It was a spacious, self contained one bedroom apartment with a tidy little kitchen area complete with fairly dated utensils and appliances. We had a small but adequate balcony which we enjoyed sharing late night drinks and breakfast on most days. The balcony provided partial views of the beach - mainly obstructed by other high rise buildings which is obviously not really in the control of the hotel. The location was excellent - just a couple minutes walk to Cavill Avenue, 50m to the beach and about 20 mins to all the theme parks. Our biggest complaint with the room would be how outdated it is. Although they are tidy and fine to stay in - they are clearly in need of an upgrade and makeover. A fresh coat of paint would do wonders for their appearance.The TV was quiet ancient and did not receive many of the free to air channels which you would assume would be standard. Our carpet was stained and still very damp when we walked into the room at about 4pm (check in was at 2pm). The room had a strange musky odour we assume because of the old carpet. It was the first time we have stayed anywhere in Australia where we've been asked to bag up our own rubbish and dispose of it ourselves. The consequence for not doing so, as per the check in brochure, is an extra charge on your bill. We were provided with just two bathroom towels for our entire stay but we figure that is mainly due to there being no room service for either food or for the daily refreshing of amenities such as bath towels, tea towels, bin liners etc. There were only 2 toilet rolls in the whole apartment. Despite all of that the staff we dealt with were excellent, always smiling friendly and happy to help. We booked tickets to theme parks through the front desk which was an excellent time saver and very convenient. The pool area was excellent too. Very clean and tidy and a big beautiful looping lagoon to swim in with little caves and rock features all around. A great area that would keep kids entertained for a full day! Overall would rate the hotel 6.5/10. Great value, tidy and fine to stay in - just outdated and in need of some TLC.
Bring your own towels and kitchen supplies (dishwashing powder, laundry powder etc)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 23, 2012
Thank you for your comments, it is great to hear that you enjoyed your stay and took advantage of our convenient location and fantastic facilities. Our staff will certainly be pleased to hear that they served you well! As we provide fully self-contained apartments, the units are not serviced daily rather once a week for our long stay guests. Should any extra supplies be required our friendly reception team are always willing to provide them upon request for a small fee. With each unit individually owned, the furnishings and décor differ from unit to unit, however we are constantly working to maintain and upgrade units as necessary. Again, thank you for the feedback and we hope to welcome you back to Mantra Crown Towers again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.