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“return visit after 20 years” 3 of 5 stars
Review of Hi Surf Beachfront Resort Apartments

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Hi Surf Beachfront Resort Apartments
4.0 of 5 Small Hotel   |   150 The Esplanade | Surfers Paradise, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Certificate of Excellence
Melbourne, Australia
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“return visit after 20 years”
3 of 5 stars Reviewed February 1, 2013

We have been to the Gold Coast several times and each time have gone with our temptation and tried something different in regard to accomodation. For this visit we thought we'd return to the place we tried first. My sisters family were meeting us from Adelaide and they have never taken their kids to the GC. When booking I was worried the apartments would be tired and dated and specifically requested 2 refurbished apartments. Refurbished is not what we got!! However they were not terrible. My sisters family got apartment 20A which had new carpet and new furniture but the bathrooms are in need of a makeover as is the kitchen. Our apartment, 20B was in a more desperate need for refurbishment. The carpets are terrible, the furniture very old, our kitchen was better. All of this said, the location is magnificent and the views, glorious. The 'B' apartments have the best views and balconies. When booking the reception never mentioned that there are 'works' going on in the grounds, however apart from the eyesaw, this didn't effect us at all. The ceiling fan in the master bedroom rattled the whole night and although the maintanance man wasn't able to fix it he did give us a pedestal fan. After staying at 4 other apartment blocks over the years I can definitely say that Hi Surf have the most spacious apartments. It is obvious from the foyers etc that the refurbishments are in progress but unfortunately with these privately owned apartments there are no guarantees. We certainly appreciated the convenience of having adjacent apartments. Thankyou Hi Surf for our great holiday, it's just reminded me to ask many questions and insist on getting what I want.

Room Tip: Insist on refurbished apartment to avoid disappointment. The 'B' apartments have best views...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
showbiz12, Owner at Hi Surf Beachfront Resort Apartments, responded to this review, February 2, 2013
Thank u for this very detailed report. It is disappointing that it took 20 years to get u back but now that we know u we are able to correspond with specials for our past guests. The building will be spectacular when the refurb is completed, as you have indicated and we are sure more owners will upgrade soon. A big advantage is our beachfront location with the famous red and yellow flags immediately in front! Please return soon and we promise to look after your needs.
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204 reviews from our community

Traveler rating
    118
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    13
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    1
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127
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
4 of 5 stars Reviewed January 28, 2013

I realy decided to book our holydays at HI SURF Beachfront Resourtt Apartments, beacause it's very reasnable price wonderfull views and lockation , most of all the lady how talked to me at the phone , Sue , she made me feel so welcom and more like joining a familygroup not like some busins pepole how just want to get noney as much as they can out of you, car park free, close toall attractions, big nice rooms, we love it and we had a great time .

Room Tip: beach view rooms my kids wached evry sunrise was wonderfull.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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showbiz12, Owner at Hi Surf Beachfront Resort Apartments, responded to this review, January 30, 2013
We appreciate your time to tell the world what a great time you had at Hi Surf. Sue does love her job as does Tracy and Suzanne who also are at reception. all our staff are proud to work at Hi Surf because the facilities are fantastic and guests love the beachfront location with the flags immediately in front. Please visit again very soon for another great holiday.
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Sydney
Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed January 23, 2013

Don't look any further. These apartments have everything you wish for and are incredibly clean. We just had a week there and I didn't want to leave. Sue & Susan were very helpful. Close enough to walk into Cavill but far enough out so it's quiet. Patrolled beach across the road another winner. Will be back as soon as we can. Have stayed in so many apartments on Gold Coast and this is by far the best!

Room Tip: Ask for a high floor. Views incredible from B and A apartments (only ones I saw).
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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showbiz12, Owner at Hi Surf Beachfront Resort Apartments, responded to this review, January 25, 2013
We are thrilled you had such a great holiday at Hi Surf and look forward to seeing you again soon! Guests do love our location and facilities and especially the beachfront location with flag immediately in front. Book again soon so we can look after your needs.
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Fort St. John, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 11, 2012

Great place with a Central location and excellent beach access. Minutes walk to anywhere, we had free use of a car but never used it. Any attractions we took part in sent a vehcile for us, as you are very close to the central part of Surfer's Paradise or Main Beach and many other excellent spots. Staff is friendly and extremly helpful. Taxi service is prompt and readily available. Rooms are amazing and air con in both bedrooms was great. For us next time there is no other option!!!

Room Tip: Rooms with an ocean veiw and elevated in the top part of the building have amazing gold veiws!!!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
showbiz12, Owner at Hi Surf Beachfront Resort Apartments, responded to this review, January 25, 2013
Thank you so much for your time to publish your thoughts on Hi Surf. The Manager, Sue Warner, and her staff love pleasing guests and looking after their needs. See you again very soon. The weather is always great here for a getaway!
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Sydney, Australia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed November 29, 2012

This is a gem we found by driving along The Esplanade. It is old but superb. The views are excellent. Parking is good. Some things like shower screen doors need repair. There is no service after the desk closes. The rooms are large and quiet.

The building is about to be refurbished. Stay there and I hope that you will enjoy it as much as we did.

The four stars are because the TV reception is not great.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
showbiz12, Owner at Hi Surf Beachfront Resort Apartments, responded to this review, January 25, 2013
Our guests rave about the views! This is because we are beachfront. Thank you for your comments and we do have limited reception hours as do all serviced apartments on the Gold Coast. However, our management and security are available 24 hours for urgent matters. The location is quiet being only a few blocks from the centre of Surfers, yet away from the crowds and noise. Sue and the team hope to see you again very soon to enjoy our on site facilities or the surf immediately in front.
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Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 20, 2012

We had stayed at the Hi Surf years ago when out children were in their teens. Our daughter was getting married and she decided to book the Hi Surf leading up to the wedding and afterwards, so my Husband and I decided to do the same. When we booked we explained the occassion and that we would like rooms on the Esplanade and a refurbished room if possible. We were more than impressed with the service from the staff and the rooms. Just what we wanted.

We will definitely go back. It did not disappoint. Will recommend the Hi Surf anytime.

Room Tip: Ask for a room on the Esplanade, that way you face the beach front and you are just across the road.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
showbiz12, Owner at Hi Surf Beachfront Resort Apartments, responded to this review, November 20, 2012
How delightful to see you all back again for such a wonderful occasion! We do look after all our guests as best we can and it is especially pleasing, and we appreciate, that you take the time to tell the world what a great place Hi Surf is. Of course, our success is largely attributed to our dedicated staff, Sue, Mandy, Tracy, Shana and Alan who do enjoy their job! See you all again very soon.
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Sydney
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

We recently stayed in appartment 22B.
WOW.... What a veiw!!!
We had veiws all the way up and down main beach and views north back over the city.

APARTMENT
The apartment was great. There was plenty of space for the 5 of us.
All of the furnishings were modern and clean.

SERVICE
The service was very helpful. Mandy was able to help us out of a tight spot in a very short space of time (my fault on the booking for another accomodation).

AMENITIES
Although the complex was being renovated, we knew this upfront and didn't impact on us at all. In fact, we didn't really notice it going on anyway.

The only downside, was that the main shower wasn't well sealed and water easily runs between gaps in door and goes all over floor (although ensuite was perfectly fine)

We will definately be going back.

Thanks

Room Tip: Rooms facing North East are perfect. With the balcony sweeping around, you can get wind/rain protect...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
showbiz12, Owner at Hi Surf Beachfront Resort Apartments, responded to this review, November 16, 2012
We are so pleased that you had such a good holiday! Our guests do rave about the magnificent views and Hi Surf is among the best of the holiday apartments that are beachfront...and the lifesaver flags are immediately in front! Mandy appreciates you mentioning her exceptional service. Other guests will meet Mandy, as well, when they stay....and will get the same attention. We hope to see you again very soon.
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Additional Information about Hi Surf Beachfront Resort Apartments

Address: 150 The Esplanade | Surfers Paradise, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 B&Bs / Inns in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hi Surf Beachfront Resort Apartments 4*
Number of rooms: 40
Official Description (provided by the hotel):
Beachfront! Magnificent uninterrupted views of Surfers paradise beach and ocean. Only 5 minute walk to Cavill Avenue, centre of Surfers. Beachfront with famous lifesaver "red and yellow flags" for patrolled swimming area immediately in front of resort. All apartments have 2 bedroom + 2 bathrooms and accommodate up to 5 persons. All apartments overlook the Grand Prix race track. Resort facilities include indoor heated pool & spa, outdoor heated pool & spa, tennis court, landscaped grounds, gymnasium, free undercover secure parking. ... more   less 
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Also Known As:
Hi Surf Beachfront Resort Apartments Hotel Surfers Paradise
Hi Surf Beachfront Resort Apartments Gold Coast/Surfers Paradise

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