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“Great location, but be warned” 4 of 5 stars
Review of Sunset Island Resort

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Sunset Island Resort
3 Sunset Boulevard, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Birmingham
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great location, but be warned”
4 of 5 stars Reviewed April 1, 2013

We stayed at the Sunset Island resort for 2 nights in late march, upon arrival we were impressed at the cleanliness of the apartments. We stayed in a 2 bedroom apartment, with a large doubler room and small twin room (twin room so small that with 2 beds in the room, the door wouldn't close). However the lounge/kitchen area was very spacious with a balcony overlooking the pool.

The apartments themselves appear to be deigned to cater for long staying customers, as the rooms are serviced once a week, for this to be increased its $35 per time, fortunately we were only staying for 2 nights.

The location of the apartments is excellent, being only 5/10 minutes walk to the restaurants, bars and beach, it couldn't be better.

The downside to the apartments is that as mentioned in other reviews, without being careful you could find yourself being charged a lot of 'extra fees'. Should you forget your apartment key outside of office hours, and require buzzing in by the management, you will be charged $50. Should you be late to check out after 10am, you're charged $20 per hour.

On the whole, the apartments are very clean, with a decent size pool and are in a great location, definitely worth staying here, just be careful not to expose yourself to the charges and you'll really enjoy your stay here!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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66 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Penang
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 5, 2013

My partner and I stayed here for 8 days over the new year period. We found the location pretty good although, in the heat the walk back and forth from town and the beach does get a bit tiring. Our one bedroom apartment was a good size and it was great having the pool on site.
What we didn't like far out weighs what we did like.

Firstly, my towel had hair in it. We would have asked for a clean one but the owners were off site when we checked in.
We were promised washing powder and dishwasher powder, we had neither - when we asked for some we were looked at as if we were lying! We were told that there was probably some in the apartment! After that experience, we didn't dare ask for a clean towel!
The staff weren't overally friendly and were rarely around.
We then ran out of toilet paper - we were told we had to pay for it as well as clean towels! Not once in 8 days was our apartment cleaned.
Our balcony was gross - we had the people above us spilling drinks and cigarettes onto it. Again due to no staff being around we felt we couldn't ask for cleaners (we probably would have been charged).
Given the over the top rates and how long we stayed it would have been nice for a greeting at some point from a staff member, and for some basic products that usually come with any kind of accommodation.
The final thing we didn't like, was that on our last evening we were slipped a note under the door telling us we would have to clean all dishes, and take out our rubbish and that we wouldn't have to clean the sheets. The note was pretty rude.
Given how much we paid for the new year period (yes we are aware we were paying more) we would expect that basic products such as toilet paper, soap and towels would be clean, and replenished WITHOUT charge. I would also expect the cleaners to actually do their job and come in and clean especially for people staying longer than 1 night.
We will not be staying here again.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 2, 2012

This resort was fantastic and great price for our 3 night stay over the Gold Coast 600 weekend. we had a two bedroom apartment for 4 people (which also had fold out couch so could have slept more) and it had two bathrooms and two balconys so it was perfect for a two couples scenario! Nice apartment and very clean!It is a 10 minute walk to the main shops, which didn't both us but if you do it 3-4 times a day with the heat some may find it tiring! This is in the backpackers area but we didnt see any noise and it was in a good quiet spot right near the river. The only tiny downside was the Staff werent as friendly as the reviews made them out to be, and the spa/pool closed at 9:00 which was a bit early.I dont think they have a laundry service and provide any extras for long stays but for a short stay i would highly recommend and definitely stay again!!

Room Tip: Room above the pool was very nice to look at and be above the pool but there was no privacy as we co...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 22, 2012

You will not be disappointed with the rooms if they are all like our's was, nor the facilities and friendly staff. Very good price for quality here. Air conditioned 1 bedroom fully self contained apartment, views, quality kitchen including dishwasher, all Fisher and Paykel appliances except microwave. Didn't need to use the washing machine and dryer but we are sure they wouldn't have disappointed either. Spa, pool, barbie & outdoor dining facilities in beautiful well kept grounds AND.. all within a very comfortable walk (for the 2 of us unfit, over weight nearly 50 year old's) to Cavill Ave and all Surfer's Paradise has to offer and Main Beach. There is a very friendly convenience store a stones throw away on the same street. Although there were people about, it was lovely and quiet and everyone friendly. Although the photo's fairly accurately depicted our room and the facilities, we did want to download our own photo's but unfortunately couldn't figure out how to do it on our new computer. Thank you for helping us have a very enjoyable long weekend, we didn't want to leave d8-)

Room Tip: Don't be afraid to ask any complex's management if it has what you do or don't want eg...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

This was our first family holiday with teenagers so you know how picky they are. The Sunset Island Resort was beautiful. The management was very helpful and good to yak to. The pool was cleaned every day and our room was clean and perfect after driving from NSW for 16 hours! I couln't have asked for a better place to stay. This resort should have 5 stars!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 24, 2012

My mother and I had a one-bedroom apartment here for two nights. She had the bedroom, I had a sofabed which was just fine. It was very reasonably priced, clean and comfortable. Excellent value. It is a bit of a hike up to the high life of Surfers' and to the beach, (elderly and children would find it difficult) but it was very nice and quiet, in leafy surrounds. Sue at the desk was pleasant and helpful. We hadn't specified a ground floor room, but my 90 yr old mother couldn't climb stairs and a room was found. Be sure to mention it when booking as there are no lifts. We wanted to stay an extra 45 minutes after checkout time and that wasn't a problem. I took a star off because the heating in the spa wasn't working, but they were fixing that. Some paper towel and/or tissues would have been welcome.

Room Tip: Stairs might make it difficult for some. There are quite steep stairs going up to reception. AC un...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 26, 2012

When we arrived the unfriendliness of the person on reception was a surprise. This was compounded when we discovered that we were on the third floor and there was no lift/elevator (my wife has had a knee replacement and struggles with stairs). The unfriendliness continued when we asked why the A/C didn't work - there was sarcasm but we are from Canberra and found the Gold Coast temprature too warm. The A/C, when it was working, was almost useless as we couldn't set it to a temperature significantly lower than the ambient temperature in the room. Finally, on Saturday afternoon, I wanted to access the WiFi facilities provided by the hotel, but was unable to because Reception was only manned until midday - I rang the number given but their only advice was that I could gain access the following morning by talking to reception (we were leaving at 7:30 the next morning before Reception opened).

Overall, the best things were aerage and the worst were quite inconvenient. Won't be using this service again.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Quickbeds

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Island Resort

Address: 3 Sunset Boulevard, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #30 of 93 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Beautifully appointed apartments nestled at the end of Peninsular Drive providing boutique accommodation. The perfect spot to relax by the saltwater pool, or soak in the spa. With the river so close you can take the kids fishing. You will love every minute of your stay with us here at Sunset Island Resort-ideal home away from home, tucked away from the noisy, bustling streets but yet so close to the action...the ideal holiday getaway. ... more   less 
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Also Known As:
Sunset Island Hotel Surfers Paradise
Sunset Island Resort Gold Coast/Surfers Paradise

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