We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Does the job!” 4 of 5 stars
Review of Australis Sovereign Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Australis Sovereign Hotel to your Saves list
Australis Sovereign Hotel
4.0 of 5 Hotel   |   138 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #28 of 58 Hotels in Surfers Paradise
Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Does the job!”
4 of 5 stars Reviewed February 11, 2010

We stayed here the night before and of going to a festival at the gold coast. The bathroom was great, had a fantastic sleep (i was on the fold out sofa, and it was fine!), good kitchenette. Recommend it for a cheap night or two. Easy walk into Surfers. We also ordered room service when we got home from the festival, and it was yummy.

  • Stayed April 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, General Manager at Australis Sovereign Hotel, responded to this review, February 22, 2010
Dear Guest,
Thank you for taking the time to write a review of our hotel. It is great to hear that you enjoyed your stay at our hotel and the delicious room service you ordered. We look forward to welcoming you back soon on your next Gold Coast stay.
Warm Regards,
Vincent Wilson
General Manager - Australis Sovereign Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

408 reviews from our community

Traveler rating
    81
    140
    97
    51
    39
See reviews for
105
159
24
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed February 8, 2010

I stayed here between Christmas and NY.. not an ideal time to travel but it was for a wedding. So we paid top dollar high season price - but realistically, you would need to get this place at a rock-bottom bargain to be satisfied with the 'value for money' aspect.

We stayed in a studio room. The sound-proofing was very poor. The bed was extremely saggy in the middle and quite simply awful. The bathroom fittings were dated and needed replacing. The carpet was very stained and needed replacing. This place may look nice from the outside, but inside its like schoolies/drunken indy fans have been through it for the last 10 to 15 years.

There is no lockable safe, and given the high apartment crime rate on the coast (together with the hotels own warnings about this) it would be good to see them install pin-enabled safes.

On the upside, I could not complain about the cleanliness of the room.

The carpark is VERY pokey and was full (manager told us they could not guarantee spots) but the on-street parking nearby is unrestricted/easy to find.

Guests seemed to be predominantly families who wandered throughout the (tiled) common areas in thier wet swim gear. I wish hotels would enforce rules on no wet clothing inside... its a real hazzard and just makes the place a mess!

I can't comment on the pool area or the restaurant, because we tried to be at the hotel as little as possible during our 3 night stay.

In summary, I would not stay here again. There is better value in nicer places on the coast. And to people with no kids....... don't go to the gold coast during school holidays or schoolies, its a nightmare!

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSW
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 21, 2010

when booking this motel for our holiday to the gold coast i thought it looked really nice and homey.The two best things about the hotel were the pool and the working air con:( unfortunely when i arrived to check in- i found the reception area/ foyer and hallways to be very hot and uncomfortable as it had no working air con. the Reception staff seemed very rude and unhelpful, the lady was very bland and unfriendly- to me good service is being happy- this staff member was slouched with her feet up on a lower shelf of the desk.. we were directeed to our room- the carpet was filfy, with iron burns across the bedroom, the room was very dull, the chairs/sofas not comfy, the lighting sucked. As for the House keeping staff, we had no bin liner, empty toilet rolls left on the table, dirty towels left on the table..The resturant breakfast and staff service was horrible. On checking out , we wished to leave our bags after organising this, we were made to wait while the staff member played with a doll........If i was after a nice clean, happy stay. i would DEFINATELY NOT stay at this hotel.

  • Stayed January 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2010

After reading some of the negative reviews i was concerned about staying at Australis, but after staying there for a week I was very relieved and had a fantastic stay. The staff were fantastic, extremely welcoming, friendly and helpful. Location is walking distance to the beach and to local amusement centres. The food at the restaurant was great, prices were reasonable and service there impecable. We stayed in a one bedroom unit which had plenty of room for myself and my 2 sons - separate bedroom, lounge, kitchenette and balcony - although rooms are in need of refurbishing, carpets and furniture getting a bit tired and worn. Kids loved the pool. Room rates were great value especially for that time of year. We stayed during the January school holidays and I don't think we would have been able to book anywhere else with the same facilties at the same price. All in all, we had a really great experience at this hotel and would stay there again if we ever returned to Surfers.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 13, 2010

when we first arrived reported air con was not working, several hours later we were told it wasnt there problem to fix it as we were staying in a classic holidays owned room and we would have to wait till monday,(checked in friday)after constant complaints we were stuck in a hot room without fans or air cond.
saturday morning fortunately for us there was a cancellation in another room so we moved to it after a hot and sleepless night.thankfully the new room had working air con but thats about all.
two towels for four people, so we were told by reception "just find a cleaner on your floor"
a bedroom where the door wouldnt close at all. the balcony was disgusting and dirty with rubbish in the garden everywhere, and a non smoking resort with butt everywhere.
the curtains were so thin you may as well not close them, it was a sunrise wake-up every morning.
the room had ants in it everywhere not to mention the smell once you went out the door.
and what type or resort doesnt give you clean sheets and towels when you have a 7 day booking?
so if you are thinking of making a booking here i strongly suggest you think again this place is a total dive

  • Stayed January 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review, January 14, 2010
Dear Guest,

We are very sorry to hear that your experience at Australis Sovereign Hotel was not a positive one, and appreciate your feedback. The issues you have raised are being investigated, and I would welcome the opportunity to discuss the outcome with you personally.

Warm Regards,
Vincent Wilson
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2010

I stayed at this hotel with my Fiance between Christmas and New Years, and while a stay on the Gold Coast at this time of the year was by no means cheap, we thought this hotel presented excellent value for money compared to what we could have paid elsewhere. Rooms and the hotel in general are clearly getting a little tired, but at least we could see our room had been recently painted, and everything was nice and clean. We had an issue with our air conditioner that was quickly seen to by hotel staff, and they threw in complementary breakfast too. Overall I would definitely recommend this hotel to someone looking for value for money, friendly service and a good location close to the beach - if you're after 5 star luxury however, pay the premium and try one of the many more expensive hotels on the coast.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review, January 5, 2010
We thank this guest for their feedback, and it was very pleasing to hear they enjoyed their stay with us at Australis Sovereign Hotel. We look forward to welcoming these guest back to our hotel on their next Gold Coast holiday, and encourage others to come and experience our freshly painted rooms and friendly atmosphere.

Vincent Wilson
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 3, 2010

We checked in and found our room, which was dark and dingy. There were no pillows, so had to ask for them, then discovered there was no remote control for the TV and it would not work without one so had to request a remote. Air con unit was noisy - husband had to fix it. The room was SMELLY, there were COCKROACHES in the bathroom, and the soap dish in the shower fell off the wall as soon as I put a cake of soap on it.

Booked via Hotel Club, the explanations of the bedding configurations were poor. We requested a room with a queen or double bed, but got a twin room (ie 2 singles).

Being 8 months pregnant, all I wanted was a decent night's sleep in a clean room. In hindsight we should have booked a motel. There is no way this place is up to even 3.5 star standards and at $156 for the night we expected better.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review, January 5, 2010
Dear Guest,

We are very sorry to hear that your experience at Australis Sovereign Hotel was not a positive one, and appreciate your feedback. The issues you have raised are being investigated, and I would welcome the opportunity to discuss the outcome with you personally.

Warm Regards,
Vincent Wilson
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Australis Sovereign Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Australis Sovereign Hotel

Address: 138 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Surfers Paradise
#23 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Australis Sovereign Hotel 4*
Number of rooms: 205
Official Description (provided by the hotel):
The Gold Coast is a vibrant destination with endless sandy beaches located only 50 minutes drive south of Brisbane. The area offers sensational shopping, restaurants, nightlife, adventure parks and water based activities.Australis Sovereign is located minutes away from the beach and the buzzing town centre. For the outdoor and golf enthusiasts, the scenic hinterland and premier golf courses are close by. Australis Sovereign provides the perfect place to simply arrive, relax and unwind in a resort environment, whilst enjoying the excitement of the Gold Coast at your doorstep.Flavours Brasserie flows onto the terrace overlooking the pool area, creating a great atmosphere for breakfast, lunch and dinner. You can also enjoy an alfresco style lunch at The Pool Terrace or choose to dine in the comfort of your room with room service available 24 hours a day.Visit the tour desk to ensure you have all the information available to introduce you to the many delights the Gold Coast has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Agoda, Priceline, Despegar.com, HotelTravel.com, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Australis Sovereign Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Australis Sovereign Surfers Paradise
Surfers Paradise Australis Sovereign
Australis Sovereign Hotel Gold Coast/Surfers Paradise

Owners: What's your side of the story?

If you own or manage Australis Sovereign Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.