We got a really good deal for 7 days to stay at one of the breakfree's in surfers paradise. We chose the peninsula and I must say, if we had paid full price I would've demanded my money back and changed hotels.
The first room we got put into was filthy, there was dust on everything and toothpaste on the back of the bedroom door and had only ceiling fans, no air conditioning. You must request it if you want it?!?!?!?!? We then asked to change to a different room as without air con the room was so stuffy and hot.
It was as though we were an inconvenience to the staff member behind the counter.
After she was all 'set up' she managed to find us another room. Again, the cleanliness was questionable.
As we have stayed at the Breakfree on George st in Sydney, our expectations were quite high. Needless to say we were extremely disappointed.
The location is great as you are in the heart of Surfers and the pools were quite nice but I would never return to this hotel.
I would recommend the cleaning staff be re-trained and the staff to be taught about customer service.
- Official Description (provided by the hotel):
- Breakfree Peninsula is a 46 story apartment resort located on the Corner of the Esplinade and Clifford St, 2 blocks away from heart of Surfers Paradise and right across the road from world famous Surfers Paradise Beach. Most rooms have great ocean views and all rooms have a full size kitchen, washing machine and drier for your conveinience. The property has 2 outdoor swimming pools, kids pool, 1 indoor swimming pool, 2 spa's, female and male saunas, kids playground, 2 tennis courts, Fully equiped gym and 6 separate bbq areas. ... more less
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- Also Known As:
- Breakfree Peninsula Hotel Surfers Paradise
- Peninsula Hotel Breakfree
- Peninsula Apartments
- Surfers Paradise Peninsula
- Breakfree Peninsula Gold Coast/Surfers Paradise