Superduck you suck! the duck broke down and the "help" never arrived to tow us out of the water. It was up to the passengers after waiting for 45mins to wave down a barge and get rescued for safety. The whole time they did not see if the passengers were okay. there was no evacuation safety plan. the tour guide was ill trained and the captain was rude and non communicative with the passengers as to what he was doing to help. There was no food, no water, no toilet and no second safety escape. When we asked the guide if this has happened before she had joked about it and said yes and suggested we sing and tell jokes to pass then time. when the taxis came to pick us up they were shocked. they were not told that we needed to come for an emergency and told to finish picking up their runs for the day.they said they would have driven over sooner if they has known how serious the situation was.
they have been fined by the local marine authority as superduck has infact had multiple problems before. if there is a problem on the water they must by law contact the waterpolice and call for help which was never done.
my advice, pay the extra $10 and go on aqua duck....
This company is not safe and should not be allowed to do business as they put their customers life in danger.
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