I've stayed at a lot of hotels and this is by far the worst! Staff are rude and rooms need to be re- furbished. We stayed here for 3 nights and was charged $500 for bond which was a little excessive. We were made ID cards due to schoolies week and was quoted $25 for a replacement when I lost it! Biggest ripoff considering it only takes a minute to photocopy, cut and laminate! Upon checkout, another guest at reception had lost his ID card and was quoted $5 for a replacement by the same grumpy old lady behind the desk! The place needs to upgrade to a swipe card access system as it will cost you $200 to get the locksmith out if you lose your keys!
Rooms are a little outdated and dirty. We stayed in a one bedroom apartment facing the beach. We had wires sticking out from the bedroom power point and windows needed cleaning as we could barely see through them. Location and views to the beach are the only positives to this place. This is my first ever review as I don't complain much, but I could not hold back my disappointment and dissatisfaction about this place! To all other travellers stay far away from this hotel! There are plenty of other hotels around Surfers that are around the same price and are better value and service.
- Official Description (provided by the hotel):
- The Chateau Beachside Resort is the ideal location for your next relaxing getaway. Only one block North of Cavill Mall, The Chateau Beachside is located in the heart of the shopping, dining and entertainment precinct. Featuring 4 Star AAA rated facilities and the world famous sandy shores of Surfers Paradise just metres away, you're sure to find what you are looking for right here!Situated in the heart of Surfers Paradise, all units have spectacular ocean views of the famous Surfers Paradise beach below. ... more less
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- Also Known As:
- Chateau Beachside Hotel Surfers Paradise
- Chateau Beachside Surfers Paradise
- Chateau Beachside Gold Coast/Surfers Paradise