We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“love the ocean view” 5 of 5 stars
Review of Crowne Plaza Surfers Paradise

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Crowne Plaza Surfers Paradise to your Saves list
Crowne Plaza Surfers Paradise
4.5 of 5 Hotel   |   2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #8 of 58 Hotels in Surfers Paradise
Certificate of Excellence 2014
Beijing, China
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“love the ocean view”
5 of 5 stars Reviewed March 22, 2014

i stayed at 20th floor and the view from the balcony is great. you can see the lovely beach and water, as well as the buildings of the central area of sufer paradise. it is especially beautiful in the evening.
our ocean view room is spacious. if you choose a room at cornor ( mine is 2002) , you can also see the other side of the high way which is also a nice view.
location is about 25 minutes walk from cavil mall. it would say it is closer to broadbeach than sufer paradise. it could be a little not convinient if you dont have a car. but, having said so, the hotel is very close to bus stations, from where you can easily take a bus to bourleigh head or theme parks.
the breakfast is delicous and i did enjoy it. a bit expensive though (32 AUD).
the staffs of concierge are so nice and helpful. they are one of the best parts of this hotel. really appreciate their kindness and help.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, March 23, 2014
Hello wennieli,

Thank you for leaving us with your review after your recent stay. You have certainly left some helpful tips for our guests - thank you.

Thank you for your kinds words of our staff, in particular the concierge. I shall pass that along for you.

Warm wishes,

Victoria
Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

646 reviews from our community

Traveler rating
    231
    277
    96
    29
    13
See reviews for
112
250
43
104
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 8, 2014

Hotel is nicely located, about 30min walk to Cavill Ave. If you don't want to walk you can get a bus or taxi on the main road. Rooms clean and confortable. Twin room clean and comfortable, ocean views and spa bath. Brekfast was amazing, everything available. Pool area is huge, could do with more sunloungers. If you're looking for something outside the hustle and bustle, I would recommend staying here.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, March 9, 2014
Hello Sa11yMc,

Thank you for taking the time to leave us with your review and thank you for recommending other travelers this hotel.

So glad to see that you enjoyed breakfast immensely. Thank you for your feedback in regards to the sun loungers.

Best wishes,

Victoria
Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
3 of 5 stars Reviewed March 3, 2014

Unfortunately the website's pictures are better than the reality. The elevators smell old and musty as does the carpet in my room (king spa suite). The room was obviously not cleaned well with a orange stain of some liquid on the mirror of the toilet and some other persons broken wristband still on the floor. A cheaper but better room in a closer location to the social hub of surfers in far better condition than this place can be had. I stayed at mantra wings with a kitchen, dining table, two bathrooms, balcony with table lounge area and one bedroom with walk in wardrobe for $170 a night last December.

  • Stayed March 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review, March 4, 2014
Dear Somuchtravelling,

Thank you for posting a review of your recent stay at the hotel. It is disappointing to read that our team failed to deliver on our normally high standards of cleanliness at the hotel. Our new Executive Housekeeper has reviewed your comments with the team and please know that we are completing a full review of our processes to ensure this is not repeated.

Please do not hesitate to contact me directly to discuss this in more details. We do look forward to having the opportunity to welcome you back.

Ian Pirodon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 2, 2014

The Crowne Plaza in Surfers Paradise, overall, is really good. The staff are friendly and helpful and the rooms spacious and comfortable.

The hotel is a couple of kilometres from the entertainment precinct around Cavill Avenue. If you are looking for something away from the crowds, this works very well. Even if you want to head that way for a night out, it's only a short cab ride or walk.

The beach is only a short walk and the pool area isn't bad either.

The only thing that really annoyed me was the overpriced internet access. I think it was $20 (or thereabouts) for 24 hours access with a 3GB limit. Ridiculous! I could call Telstra and purchase some extra 4G access for less than that. In fairness, most Australian hotels haven't caught up with the rest of the world in terms of WIFI access so it's not a problem specific only to this hotel.

If you get a good rate (on Wotif or similar) definitely worth staying. I would happily use it again.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, March 3, 2014
Hello MagpieJB,

Happy to read that overall you enjoyed your stay with us and that you enjoyed our location of being in between Surfers Paradise and Broadbeach.

In regards to the internet, all IHG properties do now offer complimentary internet for IHG Rewards Club members. It is free to join should you wish to take advantage of this.

Thank you for taking the time to leave us with your review and your feedback.

Best wishes,

Victoria
Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 28, 2014

The hotel is really beautiful and luxury, with clean, comfortable and spacious rooms. It's in a good location and the staff is friendly. It has a nice swimming pool and two good restaurants. The Four Winds 360 revolving restaurant has a wonderful view of Gold Coast and a nice buffet. I recommend the hotel, for sure!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, March 3, 2014
Hello PatriciaBrisbane,

Thank you for your review. It is lovely to see that you had such a nice time with us. The revolving restaurant certainly is a must-do whilst on the coast as we do boast some spectacular views.

Thank you for taking the time to review and recommend us.

Best wishes,

Victoria
Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 27, 2014

We stayed here early Jan for 3 days on the way to Cairns and after visiting family in Adelaide. The hotel is lovely and not too far from the fabulous beach - its on the edge of Broadbeach but the address is Surfers Paradise. Its a good walk into the restaurant area of Broadbeach which was much nicer than Surfers Paradise restaurant area. Every member of staff we dealt with at the hotel were really friendly and helpful. The hotel rooms and restaurant/public areas are clean but they need to pay more attention to the gym area which we didn't find too pleasant. The pool is lovely and the pool towels are freely available as is the sun cream which we felt were a very nice touch. We went on a boat trip from Mirage Marina (shops here are fab!!) it went to an island and was a good trip with a nice buffet lunch on the island. We moved on to the Holiday Inn at Cairns and 2 days into our Cairns stay I realised that I had mislaid a diamond ring which had sentimental value. I phoned this hotel and they had found it and put it in lost property and promptly sent it to me by registered post to my hotel in Cairns (I received it before we left for England) Thank you so much to all the staff at Crowne Plaza from housekeeper to head Concierge - you were fantastic!!!

Room Tip: high floor facing the sea - fab views
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, March 3, 2014
Hello verywelltravelled58,

I am so glad to see that you thoroughly enjoyed your time with us and that we were able to locate and send your ring on to you after it being misplaced. Thank you for your kind words of our staff, our service is certainly something that we pride ourselves on.
Thank you for your feedback in regards to the gym, I will most certainly pass that on to the relevant department to follow up on.

Thank you for choosing Crowne Plaza and for taking the time to leave us with your feedback and review, we appreciate you doing so.

Warm regards,

Victoria
Marketing Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 23, 2014 via mobile

Stayed here the 16th of Feb - 19th. My husband and I stayed with Crowne 2 years ago and wasn't particularly impressed. So when I booked this hotel through secret hotels on last minute.com I was very upset. I contacted last minute who contacted the hotel to see if I could get a refund and it was a flat out no. So I contacted the hotel via their website email. They never even responded. Upon booking they asked if I had any special requests or a specific check-in time and I said yes I'd like to check in at 12. When the conformation email from Crowne came back it said 2. So on the day of check-in I rang the hotel before arriving and they couldn't find our booking. So after hanging up and finding the conformation number and calling back eventually they found the booking. Going back to the original point of asking if we could check in early the person on the phone didn't know, said it was subject to availability. When we arrived to what seemed to be a very quiet hotel I was annoyed that we could probably have checked in early if the person on the phone knew what they were doing. We checked in and went to the room and it was filthy. First thing that you see is the great big dirty windows. You are paying for a view over looking the ocean yet you can't see it through dusty, dirty, sea salt and previous guests hand prints. The widows literally hadn't been cleaned in months. Much the same with the clear balcony railing in the same state. In the room there was sand over the black couch and there were crumbs and sultanas on the floor in the middle of the room and clumps of hair as if pulled from a hair brush. The bedside cabinets and tv cabinet had greasy smears on them like they hadn't been wiped. So I rang straight down to reception and the reception just sent up a key for another room. The second room seemed better at first. The windows were the same as the last. But little things through out the 3 night stay came up to show how run down the hotel is. The furniture is so old the tv cabinet is rotting away. The bedside cabinets are scratched up and battered. The blanket on the bed is not put into a quilt cover and simply placed between two sheets. After sleeping you are tangled up and the quilt doesn't stay in the sheets and ends up on you as it obviously has done to previous guest when the next morning I found a small circle of old brown blood on the quilt. Also the spare pillow out of the cupboard had a yellow stain on it like it had been used and just put back in the cupboard. The tv was so old it had 2 fuzzy lines that moved back and forth across the screen. Also they have very few tv channels 3 sports channels no movie channels and then very limited pay per view movies at $17.95 each. Other 5 star hotels I've stayed at don't charge for such a service and definitely not such an outrageous price. Also just the fact they have porn on offer on their 10 year old tv's just show how out dated and tacky this hotel is. The hotel in general needs a renovation. Even passing through the hotel it was quite eerie with no ambiance that makes you want to stick around. My husband and I were just so disappointed as we visit the Gold Coast regularly and stay in beautiful hotels and this place just does not meet expectations. We had visions of lazing around in beautiful 5 star quality accommodation to recoup for a few days. Instead we spent our days out and about the whole time to avoid the hotel, which wasn't the plan. And on the day of check out we left at 7:30am because returning home early was more enticing then spending more time here. This hotel would be fine for a place to sleep a night passing through but if you're looking for a holiday in a hotel this isn't the place to come. I made 2 compalints while staying in the hotel, first when i checked in and as i checked out and both were ignored and met with barely a sorry and a confused and annoyed expression. Not good enough. My only positive experience with Crowne Plaza was the first avenue restaurant and bar. The food and atmosphere was great. Over all a very disappointing stay.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review, February 27, 2014
Dear Samantha24,

Thank you for your review and taking the time to complete a comprehensive review from your recent stay.

Firstly, please accept my personal apology for your sub-standard stay. I am new to the hotel and I would love the opportunity to connect with you and discuss the experience in more detail. Please do not hesitate to contact me via email ian.pirodon@ihg.com or telephone 07 5592 9900. I am delighted to advise that we have appointed a new Executive Housekeeper who has prioritized a number of the items you have listed to ensure no other guests experience similar outcomes with their stay.

Best Regards,

Ian Pirodon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Crowne Plaza Surfers Paradise? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Surfers Paradise
#5 Romantic Hotel in Surfers Paradise
#6 Family Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Travelocity, Hotels.com, HotelTravel.com, Priceline and Cheap Tickets so you can book your Crowne Plaza Surfers Paradise reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

Owners: What's your side of the story?

If you own or manage Crowne Plaza Surfers Paradise, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.