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“Loved it” 5 of 5 stars
Review of Focus Apartments

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Focus Apartments
114 The Esplanade, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #26 of 58 Hotels in Surfers Paradise
Dunedin, New Zealand
1 review
“Loved it”
5 of 5 stars Reviewed March 2, 2014

Oh wow. My family and I felt like the people in the TV ad for accommodation. The apartment, facilities, grounds, location and staff were truly above all expectations. Thank you so big. Already planning my return visit.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    39
    37
    21
    17
    9
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68
6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Melbourne, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 27, 2014

I went with a large group of friends and family (10 p), spread across 2 & 3 bedroom apartments. While I chose these apartments because of the website and Trip Advisor reviews, clearly I must have been in the Twilight Zone! We were very disappointed with the quality of the rooms and the service. Everything, incl furniture, on their website is very misleading and was definitely NOT anything like the photos. Bugs were constantly on the kitchen benches and I was fearful to have a shower without my thongs! Even bought new bed linen from the shops given the state of the beds. View was great, amenities were acceptable too but that's about all that was positive with these apartments. The smell from the seafood restaurant downstairs also added to my disappointment. Definitely expected a lot more quality than I got. Will not be staying here again on my next trip.....

  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FocusAp, Guest Relations Manager at Focus Apartments, responded to this review, March 2, 2014
Thank you for your recent critique of your accommodation at Focus. Unfortunately we have no record of your issues while you were staying here but I can guarantee that all the linen comes from Princes Laundry and is professionally laundered offsite. Fresh linen could have been provided upon request. As regards the ants, all units and common areas are sprayed every 6 months and it was done on Monday and Tuesday last week. Focus cleaners pride themselves on their work and keep the units in spotless order and if a problem had occurred the cleaner responsible would have to return to rectify the problem.

We hope you enjoyed our facilities and great position.
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Whangarei, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 19, 2014

We had a short trip to the Gold Coast and stayed at Focus Apartments. Fabulous views from our 2 bedroom apartment. Had everything we needed except air-conditoning :( That was the only negative. Cross breezes from the ranch sliders we had to have open worked for a short time, but unfortunately this made everything in the room very damp and incredibly blustery windy climate.
Otherwise perfect location and amenities and will definitely come back to stay here. Just will stipulate on booking - "AIR CON A MUST" :D

Room Tip: Make sure you stipulate that you require air-con.
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 18, 2014 via mobile

We chose this apartment only because of the reviews here and once again, Thank you Tripadvisor.

Stayed in a 3 bedroom apartment, great kitchen, fantastic laundry, good bathrooms.

Loved the lounge with it's beautiful red couch, only complain would be the dated Foxtel service.

Lovely ladies at reception. We ended up so busy that we didn't check out the pool or gym but they do have
them!

Very close to everything and right across from the beach.

We will definitely come back.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FocusAp, Manager at Focus Apartments, responded to this review, January 20, 2014
Thank you for your lovely review! We work hard on ensuring everyone has a fabulous stay at Focus. You will be pleased to know that we have just changed over to Foxtel Digital on a premium package which includes 88 channels! We look forward to welcoming you back to Focus in the near future!
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Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2014

I was very upset after reading a poor review on this site about the accommodation that I had chosen, as I booked off the Internet.
I'm so glad my husband calmed me down and we just kept our booking!
The Focus apartments in Surfers Paradise are awesome!!!!
We are in a 2 bedroom superior room on the 29th floor and couldn't be happier.
The room is exactly as in the pictures. Recently renovated, modern, clean (spotless) and very very comfortable.
We have a 5 year old with autism and she also loves it.
The pool, kids pool and spa are also awesome, as is the BBQ area and gym.
I'm a very fussy person and am so happy that I got this choice right for my family. It's our first holiday in 3 years, since my daughters diagnosis.
The best thing about Focus though, has by far been the service and help from the lovely and professional receptionist, Teresa.
Thanks Focus, we'll be back next year for sure.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FocusAp, Manager at Focus Apartments, responded to this review, January 20, 2014
Thank you JoJo for your kind review. It is always lovely to see guests leave a positive review on Trip Advisor. Sadly, guests are more likely to take the time to leave a negative review than a positive one which often leaves guests fearing the worst! We look forward to welcoming you back to Focus soon!
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Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 2, 2014

We were very disappointed with the Superior 2 bedroom apartment we got. The curtains,sofa and carpets really need a thorough change. The parapet, table and chairs (badly rusted), in the balconies need to cleaned of birds droppings. The plus to this apartment is the splendid view and the walking distance to many wine and dine places, eateries and the BEACH. Nonetheless, the kitchen and the bathrooms can be given credit for its cleanliness (these were renovated recently). We even had a visitor in the form of a huge cockroach in the balcony. We never mentioned it to our girls till the day we were leaving, as they were already fearful of sleeping in their room cause of creepy crawlies coming into their room. It was so sad as they were really looking forward to enjoying the splendid view from their balcony which they never did. :(.

Room Tip: Ask for a cleaned and renovated room(superior) with an ocean view!!! What you see on their website i...
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  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathurst, Australia
Top Contributor
56 reviews 56 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 25, 2013 via mobile

Great location on the Esplanade opposite a patrolled beach. 10 minute walk to Cavill Avenue. Very friendly staff over the phone and on the desk. We had views to the north with 3 rooms having balconies. Excellent pool and spa.

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FocusAp, Manager at Focus Apartments, responded to this review, December 30, 2013
Thank you for your wonderful review. We look forward to welcoming you back to Focus Apartments in the near future!
Kind regards,
Mags
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Focus Apartments

Address: 114 The Esplanade, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #26 of 58 Hotels in Surfers Paradise
Price Range (Based on Average Rates): $
Number of rooms: 55
Reservation Options:
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Also Known As:
Focus Apartments Surfers Paradise
Focus Apartments Gold Coast/Surfers Paradise

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