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“Great Room, Fantastic Staff and Perfect Venue” 5 of 5 stars
Review of Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
4.5 of 5 Hotel   |   3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia   |  
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2 nights with a dinner
Ranked #10 of 58 Hotels in Surfers Paradise
Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
“Great Room, Fantastic Staff and Perfect Venue”
5 of 5 stars Reviewed November 10, 2013

We recently ran a week long event in this hotel. I was incredibly impressed with all the staff, they were amazing...so helpful - going above and beyond so many times without being asked. The rooms were well serviced and the amenities were fantastic. The views for all our attendees were breathtaking...They were in refurbished rooms that were just stunning. Our event went smoothly and all my attendees loved it! Everything including our graduation party was perfect from beginning to end...food daily was amazing and the bar was great - we had so much fun at this venue. CAN NOT RECOMMEND THIS HOTEL HIGHLY ENOUGH!

Room Tip: Get the refurbished rooms - they are gorgeous
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 24, 2013
Wow! Thank you so much for such fabulous feedback. We are really proud of our new rooms and it’s wonderful to read that you enjoyed the function, food and our sports bar. We hope to host you again in the future.
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703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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Goondiwindi
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 9, 2013

Nice place to stay and friendly helpful staff. Nice bar and gaming area. Good food and the room was clean. Very comfortable bed. Had a fantastic full body massage at the day spa. Close to the beach and shops. Will stay here again.

Stayed May 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 24, 2013
Thank you very much for your kind words and 5/5 for rating. We are really delighted to see you enjoyed L’Aqua Day Spa, our sports bar, the room and our location in the heart of Surfers Paradise. We will pass on the feedback around and look forward to seeing you at the hotel again.
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Melbourne
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 30, 2013

Problems are abundant, but believe it or not it isn't the worst place I have stayed. Check-in was fast and courteous without a single hassle. Parking is extra at $15 a night.

The hallways of the hotel are looking old and tired, but surprisingly the old ends there. The rooms are well kept, with only the choice of carpet lending to the idea a renovation was recent. The bed was extremely comfy and I enjoyed one of the best in room dining burgers of all time. Just don't order the bread and butter pudding. On the downside, there was hair in the bathroom sink, water leaking out of cracks in the tiles in the shower, TV and Wifi not working and wet carpet on one side of the room, but keep in mind these are all related to just one room. Still housekeeping could be more vigilant.

Breakfast..... Where to start with this oddity... The main thing that annoyed me was the hotel guide telling me breakfast ended at 9am. Early right? Get to the restaurant and the sign says 10.30... I don't need to be anywhere until 2pm, so a sleep in and lazy morning would have been nice. Breakfast itself can only be summed up as chaotic. Understaffed, the poor guy trying to run the show looked like a flustered Mr Humphries. There were no clean tables, but I was lucky enough to find one free of cups and plates. There were no cutlery or cups, but in their hectic routine they did manage to stop and find me some. Even a napkin, bless! The spread of food seems average. I don't see any scramble or eggs in the 'scrambled eggs' thought... Not sure what that was! I would have rated breakfast average overall, but they got another star for going out of their way just for me.

Overall an average place to stay, a super comfy bed and a perfect in-the-heart location.

I'll sign off with one last note: who ever was responsible for the select of staff uniforms... I have never seen a more unpractical uniform at any of the hotels I have stayed at.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 24, 2013
Thank you for taking the time to share your thoughts with us. Yes, we have had some major refurbishments happening on some floors in the hallways and rooms and are happy to say that in one week it will all be complete. We are very excited about showing it all off to our guests. Great to see that you enjoyed the bed and burger from in-room dining, but please rest assured your comments regarding the bathroom and TV have been passed on to housekeeping and engineering departments for investigation. We note that breakfast must have been very busy on the morning you dined, but are pleased our team were able to go above and beyond to look after you. Regarding team uniforms, we would like you to know this is being addressed and are excited to report that a new look will be introduced early next year. We hope to welcome you back in the future.
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 29, 2013 via mobile

Check in quick and trouble free. Friendly, helpful staff. Great location in close proximity to cavil ave. clean, well maintained Rooms. Great views of surfers paradise beach from sea view rooms. Delicious breakfast but way over priced. We paid $35 each when you can go to cavil ave and get the same quality breakfast for $10.00. Pay for parking. Other hotels included in price or at a much cheaper rate. Fantastic pool/games rooms. All in all, a wonderful stay.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 24, 2013
Thank you for your comments. We are thrilled to see you had a wonderful stay and have noted your comments about the friendly staff, rooms, views, facilities and buffet breakfast. Due to our location, there is a charge of $15 for secure, undercover car parking but please note this is competitive with other hotels in the area. We look forward to welcoming you to the hotel again in the future.
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Buderim, Australia
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 29, 2013

We had a great long weekend at the Watermark for the V8's. Close enough to walk but far enough away not to hear all the noise. We choose the Club W package which was great, with a delicious continental breakfast with a great assortment of food and if you needed something extra you could pay for cooked breakfast. The Free Canapes and drinks from 6 - 7.30pm was fantastic. The rooms were typical for this standard of hotel with a really comfy bed and pillows. The staff were very attentive and friendly especially the girls at the W Lounge. We had a couple of issues on check-in and out but everything was sorted very quickly and efficiently
We would definetly recommend the Watermark for value and comfort

Room Tip: If you pay the extra for Club W you get a room on the 19 & 20th floor
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 24, 2013
Thanks so much for your review. The W Lounge upgrade is very popular and it’s fantastic to see you enjoyed the included breakfast and evening canapés and drinks. We also see that you were very satisfied with the comfort of the bed, location and service. We hope to host you again soon!
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Singapore
Top Contributor
82 reviews 82 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 20, 2013 via mobile

This Hotel is in the heart of everything.
It's not a "wow 5* hotel" but it doesn't charge wow 5* Hotel prices, so if you want a reasonable value, very clean and smart hotel in a central location, this hotel should be on your list.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, October 30, 2013
Thank you very much for your review. We are proud to be in the 4.5 star hotel bracket and provide a hotel with a great location and value for money. We appreciate your comments and hope to welcome you to the hotel again soon!
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Abu Dhabi, United Arab Emirates
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 17, 2013

Right in the center of Sufers Paradise and all the shopping, you can't complain. This hotel also has pokies and a bar on the ground floor which is very convenient. Buffet breakfast was included in the price and good for what it was. The new rooms are very modern, quite small, but you don't spend much time in them anyway as we were out wondering around all day. Highly recommended.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, October 30, 2013
Thank you for wonderful kind review and for highly recommending us. It’s great to see you had the opportunity to try out our Waves Buffet Restaurant and sports bar and we hope to host you again in the future.
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Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#9 Luxury Hotel in Surfers Paradise
#9 Romantic Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located alongside the Surfers Paradise Light Rail Station in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with luxury Amenita amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features ASAP and Waterlily products to ensure pure indulgence; open Tuesday to Saturday inclusive. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner, plus an a la Carte menu. * Opening on 20th December,Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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