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“Pleasant Experience” 4 of 5 stars
Review of Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
4.5 of 5 Hotel   |   3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia   |  
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2 nights with a dinner
Ranked #16 of 73 Hotels in Surfers Paradise
Beenleigh, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Pleasant Experience”
4 of 5 stars Reviewed February 8, 2013

My partner and I stayed at this hotel overnight as we had a reservation at the hotels' in house restaurant (Waves) and didn't want the long drive home afterward.
Special mention should go to all of the staff we encountered as they all appeared happy and were so nice without exception.
Our room was on the ninth floor overlooking the hinterland. The room was very clean and well laid out. There was an automated welcome message that came on when when we first entered the room that outlined the hotels services and amenities. There were plenty of towels in the bathroom and the usual assortment of toiletries. The shower was over the bath so if you had mobility issues, you may want to see if they have rooms that have the shower separate to the bath. The bed was king size and comfortable.
We wandered down to the in house bar for a drink and was greeted by the barman. After we ordered our drinks and paid, he offered to bring them over to us, which he did, along with a complimentary bowl of chips which was a nice touch.
There are two pools, one on the Eastern and another on the Western side of the hotel. There were also spas, a sauna, complimentary pool towels and a small gym and a health spa.
We would return to this hotel again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, February 13, 2013
Many thanks for such lovely feedback. We strive to provide exceptional service across the hotel and were delighted to see that you were satisfied with the rooms, restaurants and facilities in the hotel. We hope to welcome you back in the future.
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671 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2013

I frequently go to the gold coast and i have stayed at a few different hotels. This was the first time i stayed at the watermark and i was pleasantly pleased with the whole experience from the restaurants to the staff and the room was clean. Its walking distance to the beach and to cavil avenue. I just wished that the parking was complimentary to all guests that stay at the hotel, disappointing that you have to pay $15 per day.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, February 13, 2013
Thank you for your comments. We are pleased to hear you had a great stay. Please be assured that our parking charges are comparable with similar hotels in the area. We hope to welcome you to the hotel again.
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Bilambil Heights, Australia
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed here for a wedding and couldn't have asked for a better time! The room was clean and tidy, shower was hot and room facilities were new and working. Location is great didn't get a chance to use the pool but it looked great from out room! King bed was the best part slept well after a long day. Would recommend the buffet breakfast it was awesome!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, February 13, 2013
Thank you for such positive feedback. People often mention how comfortable the beds are and we were thrilled to see you enjoyed not only your stay, but also our Waves buffet restaurant. We hope to welcome you back to the hotel in the future.
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Milan, Italy
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 3, 2013

We stayed in this hotel for full two weeks over the Christmas period. First of all, if you are traveling to the Gold Coast with children, the better places to stay are either Broad Beach or Burleigh Heads. Within Surfers Paradise this did seem to be one of the better hotels. Having said that, it was a constant struggle to get our room cleaned up. As an example, they would call and say "the hotel is not too booked today, so our staff would like to go home early, we need to make your room within the next X minutes". Peculiar. The pools didn't get too many sun hours and they were rather small. Lastly, their approach to internet access is archaic. You need to buy one code per device! We wouldn't plan to come back to this hotel.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, February 13, 2013
Thank you for your comments. Guest feedback is very important to us and we would like to sincerely apologise for the cleaning issue you experienced. This is unacceptable and has been addressed internally. All our TV’s provide internet access and WIFI is available in public areas and we apologise if this did not suit your requirements. We hope to have the opportunity to redeem ourselves to you in the future.
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Melbourne, Victoria, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 29, 2013

Stayed here for 3 nights in mid January. We stayed in one of the Club rooms on the top floors. Was such a lovely place to stay. Location was good, right near the beach and just a short walk to the main strip. Lots of great facilities which were all clean and well kept. We splurged out and had the seafood Buffet on our last night and it was delicious! So much yummy food!
Really enjoyed the stay. Thanks so much!

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, February 11, 2013
Many thanks for your wonderful review. It’s lovely to hear such positive comments about our facilities, restaurant and location. We are pleased you enjoyed your stay and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 27, 2013

I haven't stayed here yet, but due to bad weather my flight was cancelled and I thought I'd lose out on accommodation because of it, I booked through a hotel site and the hotel kindly agreed to change my accommodation for me to May when I've rebooked my flight, and I haven't lost or been charged any fees. I'm looking forward to staying in a hotel that offers such amazing service. I was coming up for my birthday so unfortunately the trip has been delayed but the hotel has been great changing dates for me at such short notice

Stayed January 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, February 11, 2013
Thank you for your lovely comments. We aim to provide exceptional customer service and appreciate you taking the time to post this review. We understand unforseen situations arise and, where possible, will always work to accommodate our guests. We look forward to welcoming you to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2013

I stayed in this hotel for 4 nights this time. The hotel room is not too big, but nice and clean. The bed is a bit soft for me, I do prefer the firm mattress. Hotel location is very good. Just one minute walk to bus stop. You can take bus 702 to airport, it costs $8.50 per adult. Bus 750 to Sea world; bus TX2 to movie world, wet n wild, and dream world. Shopping centre and food courts are just about 5 minutes walk. You don't really need to hire cars. It is very convenient to take the public transportation.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, February 11, 2013
Thank you for your review. We are glad you found the hotel so convenient. termark does have very easy access to public transport and the Gold Coast’s many attractions. hope you will visit again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Surfers Paradise
#5 Spa Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
#13 Romantic Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with luxury Amenita amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features ASAP and Waterlily products to ensure pure indulgence; open Tuesday to Saturday inclusive. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner, plus an a la Carte menu. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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