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“Better than expected” 4 of 5 stars
Review of Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
4.5 of 5 Hotel   |   3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #20 of 74 hotels in Surfers Paradise
Sydney, Australia
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
“Better than expected”
4 of 5 stars Reviewed January 16, 2013

Wasn't too sure about this hotel when I booked it but it turned out to be a pleasant surprise.
It alsways comes up as one of the cheaper hotels to stay at on the Gold Coast so I thought it would be quite average.
It turned out to be very good, the rooms are a good size (very comfortable). The hotel itself is quite large, has 2 pools, a spa, a mini casino & 2 restaurants.
Parking is $15 per day which isn't too bad considering that the hotel is in a great location, very close to the beach & Cavill Ave.
Very good place for families, there is a kids games room as well.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 23, 2013
Thank you for your positive feedback. We aim to provide a great quality & great value hotel and are pleased to see you enjoyed your stay. We look forward to welcoming you back to Watermark Hotel & Spa soon.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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  • Russian first
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English first
Sydney, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 15, 2013

We had a short stay on the Gold Coast to catch up with family and take our kids to Sea World, after coming from a more expensive week away we wanted some cheap accommodation. Found on hotel.com a great deal @ Watermark, thought the accommodation would be very average, however were pleasantly surprised with the standard of the rooms and amenity the hotel offered

For a couple of nights stay I could not recommend this hotel more, especially if you are travelling with kids, as the superior rooms sleep 4.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 17, 2013
Thank you for your feedback. We really appreciate your comments about the standard of rooms & amenities and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 14, 2013

We stayed recently for 4 nights in a standard room. Beds were quite good and everything worked well, but it needs a refit of new carpet and paintwork. The shampoo and body wash were also about the worse I have encountered and way below par for a 4 star hotel, even if we were just in a standard room. The hotel has two pools which proved to be quite inadequate over the hot weather in January. Not enough space around the pools to put more chairs for sitting and relaxing and no shade whatsoever. Also the water was quite murky on one day. On a more positive note I would highly recommend the Amalfi bistro as we had a number of very good meals there and found the staff to be extremely professional and friendly. If you are planning to stay at the Watermark, go for the more expensive hotel rooms.

Room Tip: Go for more expensive rooms.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 17, 2013
Thank you for your feedback. We have noted your comments and wanted to let you know that the standard rooms will soon be undergoing a major refurbishment. We apologise if you could not find a space at the pool. This rarely happens, but the weather has been unusally hot this year so more guests have been heading to the pools. Your lovely comments about Amalfi will be passed on. We hope to welcome you back to the hotel one day.
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1 review
3 of 5 stars Reviewed January 10, 2013 via mobile

We have stayed all around the world in 4 star hotels and this one really let my family and myself down. The room lacked a proper clean in during our 7 night stay after Christmas and through the new year.towels were left unchanged for 3days and the room was never hoovered during the whole stay.when we reported the towels to reception they were changed promptly.my daughter spilt juice on her pillow case and yet again it was unchanged for a couple of days until I reported it again to reception.on one occasion I wanted to order food from the lunchtime menu which stated it ran to 5.30 only to be informed the chef was only cooking from the evening menu although we pointed out it was only 5.15. the staff on reception were great but when I spoke to the manager when checking out I pointed out our issues and he said I should of reported them earlier but when you are on holiday you just want it all to go smoothly and not to cause a issue. To be honest with the price we paid in such a peak period we did expect better. To encourage us to eat breakfast there we were offered buffet breakfast at$22 per person instead of $34 at reception when we booked in but it is still way to expensive. for families

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 17, 2013
Thank you for your comments. We always aim to provide a high quality, great value experience for all guests and are saddened to hear about your experience. Please be aware your comments have been taken seriously and addressed with the relevant departments to guard against this happening again. We apologise for the inconvenience and hope to have the opportunity to welcome you back in the future.
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Jakarta, Indonesia
Top Contributor
66 reviews 66 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 10, 2013

The location si very good, near the city activity, walking distance to the beach, too bad dont have sea view.
The room is spacious enough, the amenities good, and I have good quality of sleeping.
This hotel also clean, the service is standard, nothing special.
I did enjoy the breakfast, I think I had the best breakfast in this hotel during my stay in Australia.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 17, 2013
Thank you for your review. We appreciate your comments about the room and location and are delighted to read you enjoyed our Waves buffet breakfast. We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 8, 2013 via mobile

I stayed at Watermark hotel for 5 nights over New Years. The hotel staff are very friendly and efficient, and my stay was Suberb! The room had all the added extras you would expect at an apartment not a hotel room e.g bath robes, slippers, Peter Morrisey shampoo/conditioner/soap. It was very clean on arrival, you could smell the cleanness and everyday the room was cleaned thoroughly. We were even greeted with a very friendly cleaning lady. The location was fantastic, directly across the road from the Q1 building and a 5 min walk to Surfers Paradise Cavill Ave and Centro Surfers Paradise shopping centre. The only criticism I have is that the pillows were too soft but I like them very firm. Highly recommend this hotel for your stay!!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 17, 2013
Many thanks for the wonderful feedback and taking the time to post this review. We are delighted to read you enjoyed your stay and appreciate your comments. We hope you will visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2013

Lovely hotel very clean friendly helpful staff, fitness centre a bit to small, 2 nice pools, laundry facilities. Short stroll from the beach and bars, restaurants.
Surfers paradise is great if you want to party but if not I would go further afield.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
#16 Romantic Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Official Description (provided by the hotel):
Watermark Hotel & Spa Gold Coast offers 4.5 star accommodation in the heart of Surfers Paradise, just 80 metres walk to golden beaches and 5 minutes away from world class shopping, dining & nightlife. Guests have access to an extensive range of hotel facilities including 24 hour reception, luxury day spa, award winning a la carte & buffet restaurants, 2 bars, hairdresser, 2 pools and gymnasium. There is also the option to indulge in the luxury Club Premier package which offers a 5 star high floor room with ocean or hinterland views, access to Club lounge, evening canapes & drinks, hot & cold breakfast selection, bottle of Chandon on arrival, valet parking, late checkout and more. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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