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“Average Weekend Away Experience” 3 of 5 stars
Review of Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
4.5 of 5 Hotel   |   3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia   |  
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2 nights with a dinner
Ranked #16 of 73 Hotels in Surfers Paradise
Melbourne, Australia
Top Contributor
112 reviews 112 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
53 helpful votes 53 helpful votes
“Average Weekend Away Experience”
3 of 5 stars Reviewed December 10, 2012 via mobile

Having booked a club king room, like others when we went up to the 19th floor, we rang through see what we were entitled to as nothing was mentioned at the time of check in, we were informed that we were on entitled to the room.
Considering it was one of their premier rooms we found them small, dated and the upgrades that they did to the tiny bathroom made it look like it did not fit right.
The shower head was shocking!
The water was erratic and flow left much to be desired.
The bar fridge was small and stocked with the basics.
At the time of checkin, the three staff behind the counter were too busy "chatting" to worry about the clients that were arriving.
The male checkin staff member was more worried about the registration of the hire car than making the experience memorable for the right reasons.
The hotel is a 5 minute walk from the main Surfers Paradise shopping and eating area.
It is well worth the walk for something to each and drink as the variety at the restaurant was basic.
The buffet breakfast was expensive for the coast.
After a good night out, we travelled straight across the street to the BBQ for a nice and cheap alternative to the buffet.
There is a bottle shop is straight across the road so head across for some cheap drinks.
Overall, it was an average experience that was had at the Watermark, we were expecting much more and other hotels would be better value for money.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 3, 2013
Thank you for posting your review. Please note, Club rooms only include the room, however, our Club Premier Experience includes valet parking, Club lounge breakfast and evening canapés and drinks and Chandon on arrival. We apologise most profusely for the service issues. This is not acceptable and has been addressed with the relevant department. We hope to have the opportunity to welcome you back again one day.
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666 reviews from our community

Traveler rating
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See reviews for
139
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2012

Our stay was Fabulous! My wife booked the "Premium Package" thorough Wotif as a surpise kid free getaway. We had vlate parking on express checkin, stayon on the top 20th floor with Executive Lounge. A bottle of Champaign delivered to our room. It included Canapes and drinks betwnne 6-pm and a lovely choice of cold and hot cooked breakfast the next morning. We had dinner in the tempanyaki resturant across the road which was fun.
The staff were super frinedly and helpfull, the hotel & room was immaculate and fresh, comfy King bed and the "Wotif Premium Package" was fanatastic, great value and exactly what we needed! I can totallly reccomend the Hotel, very quite and central. We will return again! Thank You Watermark for a great Experience!

Room Tip: Go with the "Wotif Premium Exec Floor Package"
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 3, 2013
Thank you for your lovely feedback. We are delighted to hear you had a fantastic experience and look forward to welcoming you back to the Watermark Hotel & Spa soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 27, 2012

As one of the few business travellers with the misfortune of visiting the Gold Coast during Schoolies week, the Watermark is a quiet relief in the hustle and bustle of Surfers Paradise. Clean, relatively modern, clientele mostly Asian tour groups and business travellers. Central but still quiet, and smooth service overall. Overall I'm satisfied.

Room Tip: Ask for a room on higher floors to get some ocean views.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, January 3, 2013
Thank you for your positive feedback. We are happy to hear you enjoyed your stay and appreciate your comments about our hotel & service. We hope to welcome you back to the hotel again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 18, 2012

My partner & I stayed in a Deluxe King Room, on the 20th floor. Upon arrival the concierge/valet were welcoming & remembered us! :) Walking into the hotel, it smelt beautiful, it was bright, immaculately clean & the staff were all smiling. It definitely oozed that holiday/hotel feeling!

The room was perfect! Clean,quiet, and beautiful furnishings. The bed was amazing & I wish I could have taken it home! So comfortable & new. Overall we loved the room,the people & the service. The bathroom is lovely & the little soaps, lotions etc smelt great!

I recommend The Watermark hotel for anyone/couple who would enjoy a luxurious, welcoming & relaxed stay. Ps the pool is beautiful & as we attended the Breast Cancer foundation ball elsewhere, the Elixir Hair Salon downstairs did and amazing job with my hair! A+++

Thank you!

Room Tip: "Definitely get the Buffet Breakfast @ the Waves Restaurant"
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 23, 2012
Thank you kindly for your wonderful comments. We really appreciate your feedback and are delighted to hear you had such a fantastic experience. We hope to welcome you back to the hotel again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 18, 2012

We stayed at the Watermark for one night in Room 1701. The ocean view was nice (through the buildings). NB the hotel rooms do not have balconies. Our room was very quiet with no traffic noise and away from the lift. The bed and pillows were extremely comfortable.

Check in, and out, was very quick and efficient.

Unfortunately the weather wasn't very good so we didn't make use of the pool areas but they looked nice.

We found the location was central to Surfers but out of the hustle and bustle and away from the noise of nightclubs, just a short walk to the beach, restaurants and shops and opposite the Q1 (which is worth a visit to the top).

The breakfast buffet was good and catered for all tastes, although the food wasn't replenished as quickly as it could have been.

Room Tip: Room 1701 had a good ocean view, was quiet - away from lifts with no traffic noise. I think the hig...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 23, 2012
Many thanks for taking the time to post your review. We are happy to hear you enjoyed your stay and are glad you were satisfied with your room. We hope to have the privilege of welcoming you back to Watermark Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forster, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 17, 2012

My family spent 2 nights at this establishment. As a 4.5 star property it lived up to this rating. Rooms were comfortable, and had all you needed. Mini bar was not stocked, but able to get anything via room service, or go to the bar, personally a great idea if you don't have a large budget so you don't get caught spending on unneeded items. Staff were great, we arrived very early, and even though our room wasn't ready, they managed to find something for us, (great as they were booked out). The location was very good, just a stroll to Cavil Ave, and same to the beach, which meant not having to move our car. I was surprised to have to pay for parking, as I think this should be hidden in the rate. Overall, worth the stay. Would recommend to everyone.

Room Tip: They have great eateries, but also a lot available in the streets close by.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 23, 2012
Thank you for your feedback. It’s lovely to hear such positive comments about our staff, rooms and location. Please be assured that our parking prices are comparable with similar hotels in the area. We are pleased you enjoyed your stay with us and look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 16, 2012

We are currently on our 2nd night of a 3 night get-away. We have stayed here once before, and have returned to the Watermark as its central to everything we want. The beach is a short 5 minute walk up the street, and there are a number of dining options close by. Our room consists of 2 x double beds as we are 2 adults and 1 child (11). This is comfy for us. The beds are a little harder than we are used to but still slept well. THIS can't get the safe to work but this is no biggie. The 11 yr old has given the pool and games room a workout. Myself and hubby have used the gym once or twice during our stay also. The staff are pleasant to deal with. We had to pay for our Parkin ($12 per night) but I didn't mind as I got a very good deal online for our stay. We have eaten breakfast on a previous stay at the buffet here, but I would have to say the OMG Cafe across the road is very good value for money. Overall, we would stay here again, but only with a good deal.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review, November 23, 2012
Thank you for your comments. We are pleased you enjoyed your stay and wanted to let you know we have just ordered new safes which will be much easier to use. We look forward to welcoming you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Surfers Paradise
#5 Spa Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
#14 Romantic Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with luxury Amenita amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features ASAP and Waterlily products to ensure pure indulgence; open Tuesday to Saturday inclusive. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner, plus an a la Carte menu. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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