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All 77 Surfers Paradise hotels

Watermark Hotel & Spa Gold Coast: Traveler Reviews

5.0 of 5
3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Watermark Hotel & Spa Gold Coast
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401 reviews from our community

Traveler rating
    106
    182
    80
    22
    11
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Families
73
 
Couples
164
 
Solo
17
 
Business
31
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Melbourne, Australia
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“Average Weekend Away Experience”
3 of 5 stars Reviewed December 10, 2012 via mobile

Having booked a club king room, like others when we went up to the 19th floor, we rang through see what we were entitled to as nothing was mentioned at the time of check in, we were informed that we were on entitled to the room.
Considering it was one of their premier rooms we found them small, dated and the upgrades that they did to the tiny bathroom made it look like it did not fit right.
The shower head was shocking!
The water was erratic and flow left much to be desired.
The bar fridge was small and stocked with the basics.
At the time of checkin, the three staff behind the counter were too busy "chatting" to worry about the clients that were arriving.
The male checkin staff member was more worried about the registration of the hire car than making the experience memorable for the right reasons.
The hotel is a 5 minute walk from the main Surfers Paradise shopping and eating area.
It is well worth the walk for something to each and drink as the variety at the restaurant was basic.
The buffet breakfast was expensive for the coast.
After a good night out, we travelled straight across the street to the BBQ for a nice and cheap alternative to the buffet.
There is a bottle shop is straight across the road so head across for some cheap drinks.
Overall, it was an average experience that was had at the Watermark, we were expecting much more and other hotels would be better value for money.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
January 3, 2013
Thank you for posting your review. Please note, Club rooms only include the room, however, our Club Premier Experience includes valet parking, Club lounge breakfast and evening canapés and drinks and Chandon on arrival. We apologise most profusely for the service issues. This is not acceptable and has been addressed with the relevant department. We hope to have the opportunity to welcome you back again one day.
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Brisbane
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Couple Recharge!”
5 of 5 stars Reviewed December 2, 2012

Our stay was Fabulous! My wife booked the "Premium Package" thorough Wotif as a surpise kid free getaway. We had vlate parking on express checkin, stayon on the top 20th floor with Executive Lounge. A bottle of Champaign delivered to our room. It included Canapes and drinks betwnne 6-pm and a lovely choice of cold and hot cooked breakfast the next morning. We had dinner in the tempanyaki resturant across the road which was fun.
The staff were super frinedly and helpfull, the hotel & room was immaculate and fresh, comfy King bed and the "Wotif Premium Package" was fanatastic, great value and exactly what we needed! I can totallly reccomend the Hotel, very quite and central. We will return again! Thank You Watermark for a great Experience!

Room Tip: Go with the "Wotif Premium Exec Floor Package"
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
January 3, 2013
Thank you for your lovely feedback. We are delighted to hear you had a fantastic experience and look forward to welcoming you back to the Watermark Hotel & Spa soon.
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Leuven, Belgium
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Clean hotel, relief from the Schoolies.”
5 of 5 stars Reviewed November 27, 2012

As one of the few business travellers with the misfortune of visiting the Gold Coast during Schoolies week, the Watermark is a quiet relief in the hustle and bustle of Surfers Paradise. Clean, relatively modern, clientele mostly Asian tour groups and business travellers. Central but still quiet, and smooth service overall. Overall I'm satisfied.

Room Tip: Ask for a room on higher floors to get some ocean views.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
January 3, 2013
Thank you for your positive feedback. We are happy to hear you enjoyed your stay and appreciate your comments about our hotel & service. We hope to welcome you back to the hotel again in the future!
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Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Luxurious & Relaxing”
5 of 5 stars Reviewed November 18, 2012

My partner & I stayed in a Deluxe King Room, on the 20th floor. Upon arrival the concierge/valet were welcoming & remembered us! :) Walking into the hotel, it smelt beautiful, it was bright, immaculately clean & the staff were all smiling. It definitely oozed that holiday/hotel feeling!

The room was perfect! Clean,quiet, and beautiful furnishings. The bed was amazing & I wish I could have taken it home! So comfortable & new. Overall we loved the room,the people & the service. The bathroom is lovely & the little soaps, lotions etc smelt great!

I recommend The Watermark hotel for anyone/couple who would enjoy a luxurious, welcoming & relaxed stay. Ps the pool is beautiful & as we attended the Breast Cancer foundation ball elsewhere, the Elixir Hair Salon downstairs did and amazing job with my hair! A+++

Thank you!

Room Tip: "Definitely get the Buffet Breakfast @ the Waves Restaurant"
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
November 23, 2012
Thank you kindly for your wonderful comments. We really appreciate your feedback and are delighted to hear you had such a fantastic experience. We hope to welcome you back to the hotel again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
“Good location”
4 of 5 stars Reviewed November 18, 2012

We stayed at the Watermark for one night in Room 1701. The ocean view was nice (through the buildings). NB the hotel rooms do not have balconies. Our room was very quiet with no traffic noise and away from the lift. The bed and pillows were extremely comfortable.

Check in, and out, was very quick and efficient.

Unfortunately the weather wasn't very good so we didn't make use of the pool areas but they looked nice.

We found the location was central to Surfers but out of the hustle and bustle and away from the noise of nightclubs, just a short walk to the beach, restaurants and shops and opposite the Q1 (which is worth a visit to the top).

The breakfast buffet was good and catered for all tastes, although the food wasn't replenished as quickly as it could have been.

Room Tip: Room 1701 had a good ocean view, was quiet - away from lifts with no traffic noise. I think the hig...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
November 23, 2012
Many thanks for taking the time to post your review. We are happy to hear you enjoyed your stay and are glad you were satisfied with your room. We hope to have the privilege of welcoming you back to Watermark Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Watermark Hotel & Spa Gold Coast

Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotels in Surfers Paradise
#19 Family Hotels in Surfers Paradise
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Watermark Hotel & Spa Gold Coast offers 4.5 star accommodation in the heart of Surfers Paradise, just 80 metres walk to golden beaches and 5 minutes away from world class shopping, dining & nightlife. Guests have access to an extensive range of hotel facilities including 24 hour reception, luxury day spa, award winning a la carte & buffet restaurants, 2 bars, hairdresser, 2 pools, sauna and gymnasium. There is also the option to indulge in the luxury Club Premier package which offers a 5 star high floor room with ocean or hinterland views, access to Club lounge, evening canapes & drinks, hot & cold breakfast selection, bottle of Chandon on arrival, valet parking, late checkout and more. ... more   less 
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