My friend and i stayed in a two bedroom apartment from the 27/9/13 to the 29/9/13. The room also included breakfast for both mornings..
The rooms were very tired looking and really could do with a freshen up and some modern furniture.. on the upside the beds were extremely comfy..
On the first day we went into one of the lifts and wondered why the door on the lift only partially closed... a woman in the lift, (obviously a full time tenant) assured us its ok, as u have to push the doors closed urself.. which another woman dutifully did !! and off we went to our room on the 2nd floor.. we chose not to use that lift again..
I must also complain of the awful rubbish smell coming from the rubbish chute located on the second floor, the smell ran right along the hallway it really was horrible, so hopefully that will be fixed soon..
The remote control for the tv in our room didn't work also, but we had maintenence come up and they fixed that problem..
The grounds of this motel are very nice, the pool is just beautiful and also the spa as well.. the indoor pool looked great too, all lite up at night!!
Breakfast was good, with a good range of food both hot and cold... which was nice.
All in all a pleasant stay, but really could do with some thought and some maintenence on that lift in particular...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to provide feedback regarding your recent stay at Mantra Sun City Resort.
I'm pleased to read overall that you enjoyed your stay with us.
I do however offer my apologies regarding the lift, unfortuantely Surfers Paradise suffers from strong winds and particularly like a tunnel, the wind comes up through the basement and occassionally we have issues with the lift doors closing, this is not unsafe and I can provide information that the lifts are going to receive an urgent upgrade in the near future with new door closers to aleviate this problem.
The rubbish chutes are maintained daily however we will make contact with our odour control specialist to again look at the issue.
Once again, we do thank you for your feedback and do hope we get the chance to welcome you back to Mantra Sun City Resort in the near future.
Mantra Sun City Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.