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“Average Really!!” 3 of 5 stars
Review of Mantra Sun City

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Mantra Sun City
4.5 of 5 Resort   |   Ocean Avenue, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #15 of 31 Hotels in Surfers Paradise
Brisbane, Queensland, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Average Really!!”
3 of 5 stars Reviewed May 28, 2013

Considering the Gold Coast offers so much in the way of Hotel, Motel and Resort Style accommodation my husband and I both thought the Hotel was Average. It was clean and tidy with Apartment facilities available like a kitchen with everything or most things included, washing machine and drier etc. Mantra have a restaurant about 15 to 20 steps from the front desk and yet it's not as competitive to the restaurants that are within walking distant from the hotel. Sun City is NOT in the heart of Surfers Paradise but most things are about a 10 to 15 minute walk away. We stayed Two 3 day weekends and I feel that for the price I would of liked to had a bit more service like clean towels each day, top ups on tea and coffee, ashtrays outside so people don't throw their cigarette butts over the rails and land on my balcony while trying to enjoy the views.

Room Tip: If you want your Privacy Self Contained Apartment is the way to go.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this review, June 3, 2013
Dear LeeH,

Thank you for taking the time to pvovide a review based on your recent short breaks at Mantra Sun City Resort.

I thank you for your comments regarding the cleanliness and tidness of our apartments and resorts.

I do however apologise that the housekeeping service you experienced was not met by your expectations. The property provides choice, you can purchase a refresh service or a daily service or receive the items you've listed in your review.

Once again,k thank you for your review.

Regards

Damian Sillars
General Manager
Mantra Sun City Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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641 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
North Shore City, New Zealand
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 25, 2013

Stayed two nights, two bedroom condo with great ocean and city views. A few blocks from the main street. Just one block from beach. A new light rail / trolly line being built just outside. Very clean and everything you could ask for.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this review, June 3, 2013
Dear alaskansurfer,

Thank you for your feedback regarding your recent visit to Mantra Sun City Resort.

We appreciate your review on our hotel and do hope we get the chance to welcome you back again soon.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 21, 2013

This is a great hotel situated right in the heart of Surfers Paradise. We did stay here a couple of time and always had ocean view self contained apartments. They are modern, clean and amazing. It is a great hotel if you are staying with some friends of even for couples.

Room Tip: Ocean View rooms are great.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this review, June 3, 2013
Dear Ashilr,

Thank you for your review on Mantra Sun City Resort, we truly appreciate your time.

I thank you for the feedback provided on our apartments and look forward to welcoming you back in the future.

Best regards

Damian Sillars
General Manager
Mantra Sun City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 20, 2013

We stayed at the Mantra Suncity 04/05/2013 for 6 nights. We had a One Bedroom Ocean Apartment which offers clean and comfortable surroundings with the added convenience of a fully equipped kitchen and laundry. They feature a private balcony offering breathtaking views of the Ocean as well as tea and coffee making facilities, air-conditioning, cable TV and in-house movies.
Located just one block from the beach, Mantra Sun City is the ideal for your Surfers Paradise stay. When you’re not spending your days exploring the bustling beachside city, enjoy the many guest services and leisure facilities we have onsite.

There is an in door heated swimming pool which we used all the time and a fantastic Aztec-inspired pool featuring snake-like waterslides. The spa and gym are great. Sayas Restaurant has delicious food and happy hour between 5pm to 6pm daily.

I would definitely recommend this hotel to anyone " BRILLIANT"

Room Tip: Ocean view rooms are the better rooms.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this review, May 21, 2013
Hi Shane P,

Thanks for your review, it's greatly appreciated.

We're very pleased that you enjoyed your stay with us and taking advantage of the hotel's leisure and dining facilities during your break.

We do hope to get the chance to welcome you back to Mantra Sun City Resort in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Queensland, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 8, 2013

Have stayed in Surfers before and found it quite noisy so was hesitant to stay there again however SunCity is on the Northern end so noise wasnt a problem at all.
Absolutely fantastic staff that were all really friendly and helpful. We stayed in a one bedroom ocean view and the views of the sunrise/sunset and beach were incredible! Indoor Pool and Spa area amazing, the area is massive so didnt feel overcrowded when others were in there also. We dont have kids, but there are waterslides etc so would be fantastic for those that do! Will definitely be back.

Room Tip: Getting an ocean view room is highly recommended!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this review, May 8, 2013
Dear Renee M,

Thank you for taking the time to provide valuable feedback regarding your recent stay at Mantra Sun City Resort.

We're pleased your found our resort to be in a suitable destination in Surfers Paradise, away from the noise of the mall area. We are also very pleased that you found the staff, the room and the leisure facilities met your needs for your short break.

We do hope to get the chance to welcome you back to Mantra Sun City in the near future.

Best regards

Damian Sillars
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
4 of 5 stars Reviewed May 7, 2013

Had read some bad reviews on here so were slightly worried, we arrived far too early, the staff on the front desk were awesome, checked to see if our room was ready but it wasn't. All good though we knew that may be the case, had no issues with checking in, the staff, the rooms, or the property. We had a 1bd ocean view apartment, and were very comfortable. We had room service from the restaurant and enjoyed the meal, it was a bit small but not really a big deal to us. Had a great weekend away and will definitely return to Mantra Sun City

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this review, May 7, 2013
Dear Carrie G,

Thank you for taking the time to provide valuable feedback regarding your recent short break at Mantra Sun City Resort.

We're very pleased that you enjooyed your stay with us and the staff, room and facilities met your standards.

I thank you for your kind words on the check in, should the rooms be avialable early, we always try and assist with an early check in, I do appreciate your understanding that the room wasn't ready early on this occasion.

We do hope to get the chance to welcome you back to Mantra Sun City in the near future.

Best regards

Damian Sillars
General Manager
Mantra Sun City Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coolangatta, Australia
1 review
5 of 5 stars Reviewed May 5, 2013

We stayed at Mantra Suncity in the school holidays. The pools were amazing. The staff we so friendly and helpful and the room was so big for our family. We had an excellent time and would return here every holiday. thank you so much for making a family holiday so wonderful. All amenties were amazing and the pool and the slides were so much fun. We didnt want to leave.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian S, General Manager at Mantra Sun City, responded to this review, May 6, 2013
Dear Bec A,

Thank you for taking the time to provide feedback regarding your recent stay at Mantra Sun City Resort.

We're pleased you enjoyed your stay with us along with the leisure facilities on offer.

We do hope to get the cjhance to welcome you back in the near future.

Regards

Damian Sillars
General Manager
Mantra Sun City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Sun City

Address: Ocean Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Surfers Paradise
#6 Spa Hotel in Surfers Paradise
#14 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Sun City 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Featuring unique Aztec-inspired designs and architecture, set amidst lush tropical gardens, Mantra Sun City is located just one block from the sandy beaches of the Gold Coast. With Mantra Sun City's facilities surrounding the 35 metre saltwater lagoon pool complete with dragon waterslide, the resort offers a range of hotel rooms and one, two and three bedroom apartments overlooking the Gold Coast beaches, canal waterways or surrounding hinterland. Take advantage of the resort's wide range of facilities, which include a heated indoor pool, outdoor lagoon with its own sandy beach and waterslides, spa, sauna and steam room, tennis courts, games room, fitness centre and Koastal Kitchen Restaurant. Head down to the beach for a casual stroll along the esplanade, finished off with a meal at one of the many cafes and restaurants on offer. Whatever you fancy, Mantra Sun City is the perfect location for a Surfers Paradise holiday. Koastal Kitchen The sun, the surf, the shopping, the excitement, it builds an appetite! Start the day with a wholesome family breakfast or get everyone together for a catch up dinner in the Koastal Kitchen restaurant. The pizzas are fresh from the oven, the grills, salads, tapas to share and seafood fast and fabulous. Kids have their own special menu. Located on the ground floor of Mantra Sun City. Restaurant Opening Hours: Breakfast: 7.00Am - 10.00Am, daily Dinner 5.00Pm - 9.00Pm, daily Room service: Dinner 5.00Pm - 9.00Pm, daily **Photographic ID and a $200 Credit Card Pre Authorisation will be required for check in. No cash deposits taken.** ... more   less 
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Also Known As:
Mantra Sun City Hotel Surfers Paradise
Mantra Sun City Surfers Paradise
Mantra Sun City Gold Coast/Surfers Paradise

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