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“great location” 4 of 5 stars
Review of Beachcomber Resort Surfers Paradise

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Beachcomber Resort Surfers Paradise
3.5 of 5 Resort   |   18 Hanlan Street, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #39 of 58 Hotels in Surfers Paradise
coffs harbour
1 review
1 helpful vote 1 helpful vote
“great location”
4 of 5 stars Reviewed November 21, 2012

Perfect location ,great views, close to shops and beach.Staff very friendly and quick to resolve any problems.Room very spacious and had all we needed in it.Pool area,s clean and tidy and plenty of parking, building looks great on the outside

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberSurfers, Manager at Beachcomber Resort Surfers Paradise, responded to this review, November 25, 2012
Good Morning

Thank you very much for the review.
I am happy to hear you enjoyed your stay & that the staff were friendly & helpful.

We appreciate reviews as it helps us gauge how we can improve our services.

We would really love to welcome you back to Beachcomber so next time you are visiting Surfers Paradise please give us a call or email so we can ensure you enjoy your next stay.
Kind regards
Debbie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Wellington, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2012

After seeing a few bad reviews online for the beachcomber, we were pleasantly surprised with the quality of our room. The apartment was clean and comfortable with a well equip kitchen and laundry. We also had air con in the bedroom aswel as the loung, making it a very comfortable sleep.We had a fantastic ocean view, access to pools(indoor and outdoor) and sauna. As we were traveling on a budget it was great having the joined restaurant do a two for one breakfast buffet, $7 for two hotel guests. Overall we were very happy with our stay, it ended up being less per night per person than a backpackers would be and so close to the beach, mall and clubs.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberSurfers, Manager at Beachcomber Resort Surfers Paradise, responded to this review, November 25, 2012
Good Morning

Thank you for taking the time to place the review.
I am happy that you enjoyed your stay with us. It is good to hear we not only met your expectations
but that you were pleasantly surprised by our units.
Our location is fantastic & we have great pools.
Our restaurant does a great deal with breakfast for guests staying in our units.
I am glad you took advantage of all of our facilities during your stay.
We would love to welcome you back to Beachcomber so please next time you are visiting the Gold Coast please either give us a call or an email so we can ensure you enjoy your next stay.
Kind regards
Debbie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 19, 2012

Dirty rooms, Mouldy walls. Rude manager. 3.5 should be 1.5 stars.
Told the manager the room had not been cleaned and she argued the point - I know when the beds havent been made and the towels are wet on the floor that the room has not been cleaned.
Beer cans left on the top was a dead give away.
Do not stay here.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberSurfers, Manager at Beachcomber Resort Surfers Paradise, responded to this review, November 25, 2012
Good Morning

Thank you for taking the time to write the review.
We really appreciate your honest opinions.

I am very sorry your daughters & their friend did not enjoy schoolies & that they feel i was rude to them.
Unfortunately during schoolies the building has rules to protect not only the schoolies but the residents & the building & some of the schoolies did not think they had to abide by those rules.
The unit was not cleaned when the girls checked in & i do apologise for that, when the girls advised the reception staff (they did not advise me) the cleaners went straight to the unit.
I also arranged for the cleaners to go back in on another day but a boy in the unit would not let them in.
Once again i do apologise that the girls schoolie time was not as enjoyable as it should have been.
Kind regards
Debbie
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Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2012

We have stayed at the Beachcomber Resort in Surfers Paradise twice now and both times have found the rooms to be perfectly adequate for the price that is being charged, we had a room on the 29th floor with a magnifcent view of the beach and as it was whale season we could see the whates from our balcony.
The staff are lovely and extremly helpful, we will definately be staying there again next time we are in the Gold Coast.

Room Tip: Ask for a room facing the Beach, and on the Hanlan Street side as these ones get more afternoon sun.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberSurfers, Manager at Beachcomber Resort Surfers Paradise, responded to this review, November 25, 2012
Good Morning

We really appreciate you taking the time to write a review.

It is great to hear you are a return guest & that you would definitely stay again next time you are visiting the Gold Coast.
I am happy to hear that the staff were helpful.
Please call us or email next time you are coming to stay so we can ensure you get a return guest discount & enjoy your next stay.
Kind Regards
Debbie.
The staff are lovely and extremly helpful, we will definately be staying there again next time we are in the Gold Coast.
Room Tip: Ask for a room facing the Beach, and on the Hanlan Street side as these ones get more afternoon sun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 18, 2012

the beachcomber resort is one of the most disgusting hotels I've ever stayed at. Me and my fiancee' stayed there just recently and their facilities were filthy. the cooking facilities were not cleaned properly and the cutlery was still dirty from the previous guests. Our 'double' bed was in fact two single beds pushed together with a sheet over the top, and there was no one to speak to about this because the staff leave the hotel at 5pm and dont return till the morning. the rooms are in desperate need of a clean and an update.
Never again!

Room Tip: do not stay at the beachcomber
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberSurfers, Manager at Beachcomber Resort Surfers Paradise, responded to this review, November 25, 2012
Good Morning

Thank you for taking the time to write the review.We really value honest opinions are i am sorry to hear your stay with us was not a pleasant one.

We are apartments not a hotel & our office closes at 5pm we do have an afterhours phone & the night service would have called me to address your issues.
I wish you had brought these issues to our attenetion during your stay so we could have been able to address them & move you to a another unit.

If you would like to give us a chance to make amends please either give me a call or email me
& i will personally ensure you are looked after.
Once again I am very sorry
Kind Regards
Debbie.
Never again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2012 via mobile

best views on the coast with huge balconies to relax great indoor n outdoor pools


customer service needs alot of work but nothing could ruin our stay


we will be back for sure hopefully very soon


thanks




  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberSurfers, Manager at Beachcomber Resort Surfers Paradise, responded to this review, November 25, 2012
Good Morning

Thank you for taking the time to write a review.
I apologise for taking so long to reply.

I am glad you you enjoyed our views of the coast & our balconies are great to relax & watch the ocean.
I am sorry our customer service did not meet your expectations & I would love the chance to
make amends.
Next time you are coming to Surfers Paradise please either call or email me so i can ensure you enjoy your stay.
Kind Regards
Debbie


customer service needs alot of work but nothing could ruin our stay


we will be back for sure hopefully very soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Street, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2012

Where do i start, our experience of this hotel from the very 1st second was a disaster. On the paperwork that we had it said that reception was open until 6pm every night when in fact reception closes at 5pm! So when we arrived we couldnt get into our room. The after hours phone that was left on reception for late check ins was not even connected and the intercom on the front door didnt work. Thank God for the manager of the lovely italian restaurant next to the hotel who magically found someone that conveniently had keys to the drop box.
Once inside the room, after trying to figure out how to get into the car park, lift, etc. We were bitterly disappointed, the room was disgusting, dirty, cupboard doors hanging off, not sure if the floors had even been cleaned because they were black! The fridge didnt have a handle the only thing going for this room was the view! After complaining to reception the following morning, there wasnt even an apology or offer to change rooms. We even bought some cutlery, cups, bowls and plates to use throughout our stay as the ones supplied were chipped, stained and filthy. The manager is all apologetic on this website but not willing to offer any help or solutions to the problems that were raised...not good enough. I would not recommend this "resort" to anyone - you would be better off camping :( I have plenty of photos that i can upload aswell if anyone would like to see them?!

Room Tip: Book a different hotel
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beachcomber Resort Surfers Paradise

Address: 18 Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Beachcomber Resort Surfers Paradise 3.5*
Number of rooms: 100
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Also Known As:
Beachcomber Resort Surfers Paradise Hotel Surfers Paradise
Breakfree Beachcomber Surfers Hotel
Breakfree Beachcomber Surfers Paradise
Beachcomber Resort Surfers Paradise Gold Coast

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