Summary: we would go back if we were taking the kid to the Gold Coast, but see the tips for some pointers! Staff are very helpful and friendly.
We needed a place that would entertain our overly active 5 year old (is there another type?) on the Gold Coast within reach of the theme parks and the shopping precinct. Our travel agent recommended this one, and it seemed to fit the bill completely.
It is, in fact, absolutely fantastic for the kids. There are a number of pools, all shallow enough to be safe for the kids (with supervision - the point is emphasized by the resort that they do not provide lifeguards, although staff do walk around and keep an eye on behavior and so forth). while being fun for them, and two have big playground features within the pool, with slides, tipping buckets and various other water features. The kids love them!
There is even (get this, it still spins me out) a spa for the kids. They absolutely love that! The weather was a bit cooler on the Coast the week we were there (mid-winter, so expected that) so the kids just piled in to the spa on their way between the other pools. One of the weirdest sights out there, a spa full of little kids!!
There is a kids club (basically child minding by a nice name!) which runs four-hour sessions in the morning and afternoon, as well as games session in between. There is a games room, a pool table and an ice rink. The restaurant and cafe have a reasonably good selection of foods and the prices are also reasonable.
The resort also has four "mascots" which entertain the kids at various times. Cheesy, but again the kids love it. There are appearances several times during the day for five or ten minutes at a time, as well as games every hour by the staff for anyone who wants to participate. They really cater well to the kids.
We found though that there is basically no provision for the parents. The pools are central to the resort, so there is no getting away from the noise. There is a "For the Adults" bar area with a big screen TV available, but it is in a through-way near the pool, and has four or five bar tables with stools. There is also a gym on site which we didn't discover until the last day as the advertising brochures hadn't been updated; they list the gym as being a nearby external site several minutes walk away. The lack of thought towards adults is apparent when you realise that even the toilets in the lobby are labelled "Boys" and "Girls".
The biggest disappointment though was when we first walked into our room - to say it was "tired" is an understatement. There is apparently a refurbishment program underway but it is several decades overdue. All the furnishings and appliances, although workable, were damaged in some way or another. Several lights however didn't work. There is a shortage of power points if you have to run things like a CPAP (my wife and I both need these, so we usually take a power board and extension cord when we go away. Yes, this time we forgot and had to beg for a power board, which staff did supply, but is it really acceptable these days to have just one already used double outlet available near the bed?). One of the only free power outlets near the TV didn't work too. Carpets were old (but more worn in the corridors), paintwork was old and peeling in places, tiles were broken in the bathroom, the list goes on.
WiFi is patchy in the rooms, available freely in the public areas. Speeds and throughput were quite good though, but I found that using my phone on 3G as a WiFi gateway for my wife's phone (no data package) and the iPad was the most reliable way out of the problem.
There is a kitchenette - ie. bar fridge and a microwave oven. Amount of utensils was a variable, eg. three spoons, two forks, three bowls first day, four by the third day. Similarly towels weren't changed after the first day then the third day we had extra. Room service seems to be variable in quality.
We had a Bunkhouse room which has a little partitioned off area for the kids in a double bunk. It's got decorated walls and the kid loved it, thought it was great (it was actually a feature I saw on the web and figured he would like).
And this is actually the point of it all - the kids won't bat an eyelid at these "faults". They see a cool room within the room; the pools, the spa, the playgrounds, etc etc. We didn't bother to go to the theme parks after the second day as our kid enjoyed playing with other kids in the resort just as much, so we chilled as much as we could by the pool.
Ask for a refurbished room!
Get a Family or King bunkhouse if you have more than one kid, the other...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.