This hotel has had a recent change of ownership. We have been to this hotel many times and I have to say the new waterpark is fantastic for the kids! The pools are all very shallow which is also good for the kids, but it would be nice to have a deeper pool for those who want to relax and have a swim. The room we stayed in was the king bunkhouse and it was very good. The kids loved the bunkbeds! There was also a playstation 2 in the kids bunkbed area. Only problem there was not enough games available
To hire so my son missed out until the last day we were there. My only proble
With this room is that the air-conditioning doesn't reach the kids bunkbed area due to a wall between the king bed and the bunkbeds. There was a fan in the bunkbed area but the kids were still very hot. Microwave and toaster provided in the room which was very handy. Accounting department couldn't find our payments and so we were harassed the whole stay over payments we 'owed' even though we had paid in advance . No apologies when they finally 'found' the payments. We have been offered something if we come back which we probably will because the kids love the place. An iceskating rink will also be opening up there very soon at $20 for a 2 hour session. Food options were good especially in the cafe. Minimart provided essentials as well as treats for the kids. Theme nights and entertainment were also lots of fun for the kids. Free parking on a vacant block next door for guests.

We recently spent 5 nights here over the Xmas/New Year period and the kids had a ball. Yes the rooms need updating but seriously who spends time in their room when on holiday in the sunshine??? The kids, aged 6, 5 and 2 were asking to come back before we had even left. Loved the water park and the kids club allowed us a little time to ourselves while they were having a great time. Didn't even bother going to the theme parks because everything we needed was at the resort and the beach was a short walk away too. Would thoroughly recommend.

If you want to stay somewhere where it is assumed you will steal from the resort, stay here! If you want to pre-pay for breakfast and be asked everyday "did you really not eat anthing you weren't support to?", then stay here. If you have a sick child and need to ring the hospital, be prepared for a journey to reception to leave a copy of your credit card (something difficult to do when you are on your own with a child who is having trouble breathing), stay here! I paid for everything - up front, and I was treated like a criminal. The staff could not be less interested in helping you, do not smile and lack basic manners.

Overall a bit let down! Rooms were clean but very dated and not at all what they appear to be on the Resort’s website. When I returned to the reception to try changing room, the staff were nice enough to show me what was left and available, unfortunately no rooms had been updated to the standards of price they are charging!!!
The noise from the bedroom doors slamming echoing through the corridor, the stumping and from the room above us made me run to the nearest chemist to buy some ear plugs in order to have a decent night sleep!!
The room had a fridge but no facilities to warm up milk bottles, I saw some micro waves being returned/left on the corridors and I guess you could hire one if you wanted too!
The roll up bed had a mattress as thick as a 80g photocopy paper and was so uncomfortable that no one slept on it.
The water park had been updated . It was clean and child friendly but beware that in order to sit anywhere around the pool you better wake up early…. Guests place their towels as a sign of reservation to secure a spot as early as possible and return to their room waiting for their cherubs to be ready to have a swim … you might be waiting several days to have somewhere to sit. Out of control!!
Food was ok, and resort shop handy but never the less expansive. All credit card transactions had an added surcharge.
Free carpark is a total joke!!! Too far away from the entrance when you have young children so an added $10/day for resort undercover parking.
All reservations for activities in the Gold Coast (theme parks, superduck….) have a booking fee. It’s preferable to have a smart phone or laptop to “DO IT YOURSELF” as the resort have internet but don’t venture too far from the reception as the range is pretty average. However no printing available so planning head before your holidays will save you some money.
Staff was polite and friendly but I couldn’t wait to see the back of this place…. Never again!!!