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“My Daughter cannot wait to go back! Again!” 5 of 5 stars
Review of Paradise Resort Gold Coast

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Paradise Resort Gold Coast
3.0 of 5 Resort   |   122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #26 of 74 hotels in Surfers Paradise
Geelong, Australia
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“My Daughter cannot wait to go back! Again!”
5 of 5 stars Reviewed January 17, 2013

This was our second trip back to Paradise Resort, my daughter begged for us to return after our first trip in 2011. Our first trip, we travelled as a family of 2 A, 1 child, so booked a Junior Bunkhouse room. This allowed our daughter the chance for quiet time after busy days out, and she absolutely LOVED IT! She made use of the Z4K Club daily and made some wonderful friends!

This trip it was just my daughter and I, as we were travelling to watch the Geelong Cats play the GC Suns. So we booked a double room, which was spacious, clean, well fitted out and relaxing. The staff were always obliging, friendly and helpful. Nothing but good memories here! :-)

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review, February 2, 2013
Dear Melissa F,
Thank you for your review of Paradise Resort,
We are sorry to hear you support Geelong but glad you had a good time at the resort, Look forward to seeing you back at the resort for the next game.
Kind Regards
Glen & the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 14, 2013 via mobile

This hotel has had a recent change of ownership. We have been to this hotel many times and I have to say the new waterpark is fantastic for the kids! The pools are all very shallow which is also good for the kids, but it would be nice to have a deeper pool for those who want to relax and have a swim. The room we stayed in was the king bunkhouse and it was very good. The kids loved the bunkbeds! There was also a playstation 2 in the kids bunkbed area. Only problem there was not enough games available
To hire so my son missed out until the last day we were there. My only proble
With this room is that the air-conditioning doesn't reach the kids bunkbed area due to a wall between the king bed and the bunkbeds. There was a fan in the bunkbed area but the kids were still very hot. Microwave and toaster provided in the room which was very handy. Accounting department couldn't find our payments and so we were harassed the whole stay over payments we 'owed' even though we had paid in advance . No apologies when they finally 'found' the payments. We have been offered something if we come back which we probably will because the kids love the place. An iceskating rink will also be opening up there very soon at $20 for a 2 hour session. Food options were good especially in the cafe. Minimart provided essentials as well as treats for the kids. Theme nights and entertainment were also lots of fun for the kids. Free parking on a vacant block next door for guests.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review, February 2, 2013
Dear Lgraham2013,
Thank you for your review of Paradise Resort,
We do apologize in regards to the error with your account. And for the lack of compassion you received. We do hope to see you again.
Kind Regards
Glen & the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013 via mobile

We recently spent 5 nights here over the Xmas/New Year period and the kids had a ball. Yes the rooms need updating but seriously who spends time in their room when on holiday in the sunshine??? The kids, aged 6, 5 and 2 were asking to come back before we had even left. Loved the water park and the kids club allowed us a little time to ourselves while they were having a great time. Didn't even bother going to the theme parks because everything we needed was at the resort and the beach was a short walk away too. Would thoroughly recommend.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review, February 2, 2013
Dear ELD1974,
Thank you for your review of Paradise Resort,
You and your 3 children are welcome back anytime glad to hear they had fun.
Kind Regards
Glen & the Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
W
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 14, 2013

If you want to stay somewhere where it is assumed you will steal from the resort, stay here! If you want to pre-pay for breakfast and be asked everyday "did you really not eat anthing you weren't support to?", then stay here. If you have a sick child and need to ring the hospital, be prepared for a journey to reception to leave a copy of your credit card (something difficult to do when you are on your own with a child who is having trouble breathing), stay here! I paid for everything - up front, and I was treated like a criminal. The staff could not be less interested in helping you, do not smile and lack basic manners.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review, February 2, 2013
Dear SSSSSSWW,
Thank you for your review of Paradise Resort,
Sorry to hear you felt like a criminal, Most hotels take a credit card for incidentals it isn’t personal. If you had of communicated that you needed a hospital I am sure you would have been able to make a phone call.
Kind Regards
Glen & the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 13, 2013

Overall a bit let down! Rooms were clean but very dated and not at all what they appear to be on the Resort’s website. When I returned to the reception to try changing room, the staff were nice enough to show me what was left and available, unfortunately no rooms had been updated to the standards of price they are charging!!!
The noise from the bedroom doors slamming echoing through the corridor, the stumping and from the room above us made me run to the nearest chemist to buy some ear plugs in order to have a decent night sleep!!
The room had a fridge but no facilities to warm up milk bottles, I saw some micro waves being returned/left on the corridors and I guess you could hire one if you wanted too!
The roll up bed had a mattress as thick as a 80g photocopy paper and was so uncomfortable that no one slept on it.
The water park had been updated . It was clean and child friendly but beware that in order to sit anywhere around the pool you better wake up early…. Guests place their towels as a sign of reservation to secure a spot as early as possible and return to their room waiting for their cherubs to be ready to have a swim … you might be waiting several days to have somewhere to sit. Out of control!!
Food was ok, and resort shop handy but never the less expansive. All credit card transactions had an added surcharge.
Free carpark is a total joke!!! Too far away from the entrance when you have young children so an added $10/day for resort undercover parking.
All reservations for activities in the Gold Coast (theme parks, superduck….) have a booking fee. It’s preferable to have a smart phone or laptop to “DO IT YOURSELF” as the resort have internet but don’t venture too far from the reception as the range is pretty average. However no printing available so planning head before your holidays will save you some money.
Staff was polite and friendly but I couldn’t wait to see the back of this place…. Never again!!!

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review, February 2, 2013
Dear nat188,
Thank you for your review of Paradise Resort,
We are sorry to hear that you were not happy with the resort and its facilities we will be undergoing a refurbishment of the rooms in April this year. and have already added more sun lounges around the pool. As far as booking activities on the gold coast goes it is easier to do on a smart phone if you don’t want any advice or special rates.
Kind Regards
Glen & The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed January 11, 2013

We took our 2 grand children for 2 nights. They loved it and so did we. Staff were great. Pool was a bit over crowded, had to keep an eye on the kids incase they got hurt. We had a fold up bed which could of had an extra mattress on it as the bar was digging into the grand daughter. A bit shocked at having to pay extra for undercover parking but no big drama. Over all it was a great place and would love to come again

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review, January 13, 2013
Dear glenyshum,
Thank you for your review of Paradise Resort,
We have passed on your comments to housekeeping to look into the rollaway beds but delighted to hear that you enjoyed your time. We look forward to seeing you again next time.
Kind Regards
Glen & the Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 11, 2013 via mobile

We stayed here for 4 nights... Very disappointed with reception and bookings staff, after confirming ( we wanted a connecting room with another booking) when booking and again when checking in, we had to move rooms after 2 nights, which meant packing up, checking out and leaving our luggage , making ourself scarce for the day and checking in again later that day only to find that our room wasn't ready... we were also told upon booking that our entertainment card would entitle us to a 10% discount which wasn't honored. It was very difficult getting luggage to our room, there were very few trolleys available and our room was what felt like a mile away! On top of this the directions we were given involved going up stairs, which is quite difficult with luggage prams portacots and children! Staff were not at all sympathetic or apologetic to our situation, actually they were quite rude. The carpark was also quite a hike away. Although the waterparks were excellent, the pool was cloudy and warm (not what u want on a hot gold coast day!) i won't be bringing my family here again...

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen H, Operations Manager at Paradise Resort Gold Coast, responded to this review, January 13, 2013
Dear Mandi578,
Thank you for your review of Paradise Resort,
We are disappointed that you won’t be returning with your family and do hope you change your mind in the future. We are sorry for any inconvenience that the booking miscommunication may have caused and do hope to see you again one day.
Kind Regards
Glen & the Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Paradise Resort Gold Coast

Address: 122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Surfers Paradise
#9 Top resorts Hotel in Surfers Paradise
#12 On the Beach Hotel in Surfers Paradise
#26 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Paradise Resort Gold Coast 3*
Official Description (provided by the hotel):
Paradise Resort Gold Coast is renowned as a Heaven for Kids and Paradise for Parents. The only resort that truly caters for all children from babies and toddlers right through to 12 year olds, you can relax knowing the kids are having a ball in our Zone 4 Kids club with its magical themed play spaces and fully supervised sessions daily. With the giant Zone 4 Kids Water Park, lagoon pool, spa, permanent Ice-rink, adventure playground, cafe and Bistro, bar and a host of free daily activities, Paradise Resort is the perfect choice for your next family holiday.If you are seeking a resort that will keep your children entertained from sun up to sundown this is the resort for you. There is a choice of a la carte dining, mini-mart and take away outlets. The resort is located within 200 metres of the beach and within easy walk to the centre of Surfers Paradise without having the stress of being in the hub. Paradise Resort takes all the stress out of a family holiday. ... more   less 
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Also Known As:
Paradise Resort Gold Coast Hotel Surfers Paradise
Paradise Resort Surfers
Paradise Hotel Surfers
Paradise Resort Australia
Paradise Resort Gold Coast Surfers Paradise

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