After arriving early to the hotel we were told that our room was not available. This is fine as we were early and with the hotel being fully booked couldn't pay for early check in, check staff continually told us we were on priority and the rooms wouldn't be long. 4 hours later we were still waiting. I would rather they told us the truth and said sorry we are fully booked it will be 2pm as per reservation than keep us waiting, it was frustrating and they didn't even offer water or anything considering you could see we were exhausted. Website also needs to be updated. I spoke to many people who thought the decor of the hotel was as per website when in fact its only the deluxe rooms etc that are renovated and the rest of the rooms are 70s throwbacks! Our studio room was humid (air not working well) and the mattress was as hard as a rock! I guess you cant beat the price for the location but that will only suffice for so long before word spreads. Hotel staff need a lesson in manners (Check in) also.

I have stayed in this hotel twice so far. It is very close to Surfers Paradise beach and mall. The beds are getting old and need replacing soon (as of January 2013). The restaurant is a little over priced for the service and quality of food. But the proximity to beach and surfers paradise shops is great.

What a rip off!
More like 3 star at 5 star price.
Rooms are falling apart and dirty.
Tv is from the early 1980s.
Pool is disgusting with hair and filth on bottom and floating on top.
Supposed to be 4 to 4.5 star and has old school bath shower set up with manky old curtains.

Never again

My girlfriend and I stayed at the Hotel in early January and we had a great time. It was super busy but the staff were always smiling and the service was first class. The room was clean and tidy and we had breakfast one morning and the selection was excellent. Will be back.