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“Heart of Surfers Paradise” 4 of 5 stars
Review of Hotel Grand Chancellor Surfers Paradise

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Hotel Grand Chancellor Surfers Paradise
4.5 of 5 Hotel   |   Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #25 of 58 Hotels in Surfers Paradise
Melbourne, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Heart of Surfers Paradise”
4 of 5 stars Reviewed March 15, 2014 via mobile

Great hotel in the middle of surfers paradise. Everything just outside your door. We stayed on the 34 floor with amazing views of the coast. Rooms are big with a great balcony. Highly recommend if you want a relaxing holiday without having to drive anywhere.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, March 26, 2014
Dear Leobrophy,

Greetings and thank you for this great review of your recent visit to the Hotel Grand Chancellor Surfers Paradise.

It was wonderful to read that you enjoyed all aspects of your stay from the room, to our central location and stunning views. I really appreciate you taking the time to let others know of your experience with us.

Thank you again for your feedback.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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860 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 12, 2014

Positives:
The location was perfect, located just around the corner from Cavill Avenue, with the Surfers Paradise Centre (with shops, groceries, bank, etc.) accessible via a door in the hotel lobby.
We had booked a Standard King room but due to unavailability got upgraded to a Standard Family Room which had fantastic ocean views. It was great sitting out on the balcony.
We paid $108 for a Friday night, and considering the location and the views we got this was good value for money.

What could be improved:
The Standard rooms could use some renovation, particularly the bathrooms which had a separate toilet/shower room and then the sink and kitchen facilities located near the bathroom door. We ended up in an unrenovated room which fine because it was clean and spacious, but they could be much improved. The bed was not particularly comfortable and the pillows were all too firm.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, March 14, 2014
Dear courtaf,

Greetings from Hotel Grand Chancellor Surfers Paradise.

Thank you for your lovely feedback. I am thrilled that you enjoyed our wonderfully central location and made the most of our breathtaking ocean views. We really are in a special spot here.

You will also be pleased to know that over half of the Hotel’s rooms have undergone refurbishment and we are nearing completion to the rest so I hope that you will return for another stay again soon.

Best regards,

Peter Yared
General Manager
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New Delhi, India
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 11, 2014

This hotel is just 5 minutes walk from everything there is to see in surfers paradise. We took a twin room for three people. The room was clean and housekeeping was perfect. I'll take one star off them because they said they do not give sea facing rooms in standard category ( this was not mentioned while booking ). And as in almost every hotel in Australia - no breakfast, no wifi (30min trial only).

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, March 13, 2014
Dear devilzheir,

Thank you so much for taking the time to write this great review of your stay with us.
I am so glad you enjoyed your time here. It was wonderful to read that you were impressed with our central location.

Also, we do offer ocean views on our Standard rooms so I apologise if this was miscommunicated. However while we do try to accommodate all requests, unfortunately during busier periods it is not always possible. This is precisely the reason we only requests for ocean views and not a guarantee. I hope this did not cause you too much inconvenience.

Thank you again for your feedback, and we look forward to welcoming you back to the Hotel Grand Chancellor Surfers Paradise soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 9, 2014

Location and view is great, that's about it.
Staff are rude and unhelpful, room was not worth the money, extra charge for parking, spa not worth the extra charge and we were charged for items in the mini bar we did not use.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 5, 2014

My family and I were in Surfer’s Paradise to celebrate our daughter’s 4th birthday. Initially we thought it was going to be a nightmare to check in as the lobby was packed with tourists, but fortunately it was just a large group checking out so.
The location of this hotel was perfect, pretty close to everything at SF, the hotel staff were good, breakfast on offer was ok, the rooms were good sizes and we appreciate the rooms we had were connected.
Parking was below the hotel, but getting to and from was bit of a mission as one has to drive through the Woolworth’s parking which may cause confusion. Pool area is nice too.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, March 13, 2014
Dear Carl T,

Thank you so much for taking the time to share your feedback on your stay with us last year. I really appreciated reading this review and was so happy that our location suited your needs.

It is also great to hear that you were pleased with our staff. I will be sure to pass on your praise on to them. They are dedicated to creating great experiences so I am sure it will mean a lot to them to hear their efforts are appreciated.

Thank you again and we look forward to your next family visit soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 5, 2014

golden girls decor, half rooms are reno'd and half are not. rather dissapointing that our friend got a povo room and we got a brand new room which no apology was extended. guess that the price you pay for a non branded povo hotel

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, March 13, 2014
Dear Christian J,

Thank you for your feedback on your recent stay at Hotel Grand Chancellor Surfers Paradise.
The hotel has a number of room types with the Premium and Deluxe rooms having already undergone refurbishment. We are now onto renovating our Standard rooms and it is exciting for me to announce that we are nearing completion. I hope that you will return in the near future to experience these improvements.

Thank you once again for your valued feedback.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle, nsw
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 5, 2014

room was clean and tidy. such a top location, only a min walk to cavil ave for eating, drinking and shopping. staff were all friendly. carpark parking was shared with the shopping centre can be tricky, no separate parking for the motel.

Room Tip: can't beat the ocean front rooms, although it can be a little noisy
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, March 13, 2014
Dear mummyL,

Thank you for writing this 5 star review! I am thrilled that you enjoyed your stay so much, particularly our central location. You really can’t beat staying in the heart of Surfers Paradise.

Thank you again, we hope to welcome you back for another stay again soon.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Chancellor Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Surfers Paradise
#22 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Grand Chancellor Surfers Paradise 4.5*
Number of rooms: 404
Official Description (provided by the hotel):
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 
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Also Known As:
Hotel Grand Chancellor Surfers Paradise Gold Coast

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