I booked 2 rooms and requested two beds in one of the rooms. This was on my booking confirmation. The website said this type of room could have two beds but it wasn't guaranteed that you would get it. I also made two calls and discussed this with staff on both calls. When I arrived the robotic receptionist initially told me a room with two beds was available but she would need to check with the manager if I could have it. She came back and said that standard of room isn't available ever with two beds and the only way they could do it would be to downgrade us and they didn't want to do it. Of course not-they would need to give us money back. I told her it was available in this standard of room on the website and I wanted her to tell the manager I wasn't happy and would write a review. No one bothered to talk to me about it during my stay so if they post a response saying they will look into it don't believe a word of it. I wouldn't have stayed there if there was no chance of two beds and when you are paying a high premium the offer of a fold up bed doesn't cut it!
Location excellent, sea views perfect.
Food okay to good
The tour booking desk excellent
Pool very good
Safe - broke and it took until the following late afternoon for them to fix it (after 2 calls) lucky we weren't due to depart.
Staff except for receptionist very nice - even on departure they didn't bother to do the usual 'did you enjoy your stay' so didn't have opportunity to say 'not happy'
- Official Description (provided by the hotel):
- Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Travelocity, Cheap Tickets, Hotels.com, HotelTravel.com, Priceline, Agoda, Odigeo and getaroom.com so you can book your Hotel Grand Chancellor Surfers Paradise reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Grand Chancellor Surfers Paradise Gold Coast