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“Worst experience ever” 2 of 5 stars
Review of Hotel Grand Chancellor Surfers Paradise

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Hotel Grand Chancellor Surfers Paradise
4.5 of 5 Hotel   |   Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia   |  
Hotel amenities
Ranked #25 of 58 Hotels in Surfers Paradise
1 review
1 helpful vote 1 helpful vote
“Worst experience ever”
2 of 5 stars Reviewed February 8, 2013

Total waste of money, old rooms and facilities, bathrooms rusty, not a friendly staff, no Internet, faulty tv. There are much better hotels around with much better prices. Don't waste your money not recommended at all.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, February 11, 2013
Dear Simonkho,

Thank you for taking the time to create this review of your stay with us.

I was disappointed to read that several aspects of our stay did not come up to your expectations. I have passed your feedback on to the relevant managers for discussion.

Thank you again for your feedback, and we look forward to your next visit soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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803 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
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English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2013 via mobile

Hey we are staying here now and have been here since Monday so that's five nights ... We're very disappointed that every time we went out to have a hot or even warm spa .....it was cold. Time and time again we were assured it would be sorted and hot for the next time we tried but ...no.

However the $25 350g rump steak was a hit and if you score a refurbished room your ok. We are on level 12 and its decor is closer to a motel. On a brighter note ... Bed is king size and comfy ... Pillows are large and soft... Balcony looks out over the pool.

Tv is old and square and should be on the verge. Bring your own toaster.

Ac works well and is quiet...but our toilet ran all the time.... Safe was broken..... Still is.

We check out Monday morning and I'm hoping to have a hot spa before we go .... We shall see.

Overall a nice hotel with owners who are doing their best I reckon.

Mark n Mandy



Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, February 11, 2013
Dear Mark S,

Greetings and thank you for this review of your stay with us.

I was pleased that you enjoyed the steak at Hanlan’s, as well as your comfy bed.

I was disappointed to read that the Spa was not at the optimal temperature for you. We keep the spa at the level safest for our guests and that is around 36 degrees. I do apologise if this temperature was not as hot as you would prefer, I hope this did not cause you too much inconvenience.

I also need to let other travellers know that toasters are not able to be brought into the room. The fire alarm system is sensitive and there is a $900+ call out fee charged by the Fire department when an alarm is set off. This fee would be assessed to a person found to be cooking in the room. There are signs in the rooms as well as information in our terms and conditions that outline the possible ways of setting off the alarms and the charges that may be assessed in the event that you do set off an alarm.

Thank you again for your feedback and we look forward to welcoming you back to the hotel in the near future.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2013

Hotel's location was perfect. Right in the center of Surfers. Great spot!!!

Outstanding customer service through out the whole hotel. From the lobby bar to concierge.

Staff were all very helpful and friendly.

The room was modern, spacious and clean. Bed was very comfortable.

Swimming pool and other facility's were fully equipped and great.

Just what you need to make it a good holiday experience.

Overall a very nice hotel with a great location.

To all the staff there...Well done!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, February 11, 2013
Dear Bestestreview,

Thank you for this great review of your stay with us. It was wonderful to read that you enjoyed your stay so much.

I was pleased that you found all of our staff to be friendly and helpful. It is always nice to hear that the team is doing an outstanding job and I will be sure to commend them.

Thank you again for your feedback and we look forward to welcoming you back to the hotel in the near future.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2013

My family stayed at this hotel recently and it was absolutely amazing! We had a great, enjoyable time here. The staff was friendly and the concierge was such a great help! The room exceeded our expectations, it looked exactly like the photos on the website! Room was tidy and clean and was serviced everyday! The location was so so good, it is close to the city views and close to the beach. Furthermore it is right next to a shopping centre which includes fashion retail stores, an arcade, food stores and woolworths! The spa is a bit small but it was open at night which made it very relaxing for us. This hotel is worth it! I would recommend a new refurbished room because they are so nice. Will be back again!

Room Tip: Views are way better on higher floors! New rooms are really nice and modern!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, February 3, 2013
Dear dreammmsss,

Thank you for this great review of your stay with us in January this year.

I was so pleased to read that you loved the room. Thank you also for your very kind comments about the concierge staff. We have some real stars on our team, and I am so glad you got to experience the best. It is also good to hear that our location was very convenient for you, we also love where we are, and our lovely views.

Thank you again for your feedback, and we look forward to your next visit soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Haven, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed January 26, 2013

Very disappointed.... Booked in for 3 nights 15 - 18th January. I specified that i had 2 children & required a 'quiet room' after reading many reviews stating noise. The receptionist told me i couldn't make any such request it depended on room availability, but as it's not Fri/Sat night noise won't be a problem. Same regarding a renovated room, but at least they could book me into a smoking room.

I was in room 1415, facing the main street. Noise was an issue until after 3am each night! The interior of the room was outdated & filthy. Mould around the bath & on the curtains, stained carpets & what looked like blood splatters on the bed base. 5 lifts service the hotel, although it seemed only 1 ever stopped on my floor, waiting time up to 9 mins...... too long. What was with the truck double parked immediately outside the lobby doors for 2 days????

I made a complaint to management on my 3rd night about drunken women in the spa. Rowdy behaviour, foul language, exposing their breasts, consuming alcohol & smoking (although both were banned) I tolerated it for about 10mins before taking my children away. Other parents took one look at the conduct & about faced immediately. The security guard (1199) came with a mate to 'clean up' after them taking away there alcohol containers but that's about it. The duty manager did claim to speak to the people involved & give them a warning, in reality these patrons should've been given an immediate eviction from the premises.

The pictures on the website do not match the experience i had staying there & i felt it was overpriced. Major improvements are needed to the standard & hygeine of the rooms, the pool/spa requires constant staff supervision, the staff need to better enforce the house rules.

The only thing favourable to say was the location, but there are many other places nearby to choose from i doubt i'd return here.

Room Tip: What everyone else says, request a renovated room facing the ocean on a high floor.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2013

This was one of my favourite hotels on my trip to Queensland last July that we stayed in. It was centrally located right near the Surfer's Paradise Mall which is great for shopping and nightclubs. The view from our hotel room was amazing, looking over Surfer's Paradise, the staff at the hotel was friendly and helped us with questions that we had. The room itself was comfortable and spacious for four people and was modern, clean and relaxing. Unfortunately during our quick stay in Queensland we weren't able to explore the roof top pool, but nonetheless it was an enjoyable experience for all of us.

Stayed July 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, January 28, 2013
Dear Brendanbob,

Thank you for this great review of your visit in July. It is really nice to hear that you enjoyed our spectacular views, and central location.

I hope next time you will get to stay for a little longer so that you can take advantage of the lovely pool area for a relaxing swim.

Thank you again and I hope you had a pleasant trip home. We look forward to your next visit to the gold coast soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2013 via mobile

Great service mike on the front counter was lovely knew a lot about the Gold Coast, will stay again. We stayed on a Friday night the night clubs were very noisy till 3 am on the beach side but that wouldn't stop us staying again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review, January 28, 2013
Dear Shelby118,

Greetings from Hotel Grand Chancellor Surfers Paradise.

Thank you for your time in posting this great review of your stay with us. I am so glad that our Concierge was able to assist you with his knowledge of the coast. It is wonderful to hear that you will come to stay with us again. We would love to have you back anytime.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Chancellor Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Surfers Paradise
#20 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Grand Chancellor Surfers Paradise 4.5*
Number of rooms: 404
Official Description (provided by the hotel):
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 
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Also Known As:
Hotel Grand Chancellor Surfers Paradise Gold Coast

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