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Hotel Grand Chancellor Surfers Paradise: Traveler Reviews

4.5 of 5
Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Hotel Grand Chancellor Surfers Paradise
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392 reviews from our community

Traveler rating
    87
    144
    95
    44
    22
See reviews for
Families
101
 
Couples
133
 
Solo
19
 
Business
24
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Newcastle, Australia
1 review
“Excellent location”
3 of 5 stars Reviewed January 18, 2013

Satisfactory hotel, excellent service from staff. My room was on the 19th floor and outdated. Needs an upgrade from mattresses to bathtub and sink. Great facilities in hotel and you are in walking distance to beach, restaurants and shops. Car park is a busy place as it is part of the shopping centre.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Carla B about Hotel Grand Chancellor Surfers Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herts
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Excellent”
5 of 5 stars Reviewed January 17, 2013 via mobile

We stayed here for 2 nights in Jan.

The location is fantastic & we received a free upgrade to a recently refurbished Ocean Deluxe Room on the 33rd floor, the views were stunning. Everything was just perfect!!

Would definitely recommend this hotel as it's so close to everything.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SteveMHerts about Hotel Grand Chancellor Surfers Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review
January 20, 2013
Dear SteveMHerts,

Reading your kind review has really made my day!

Thank you for taking the time to write about your experience with the Hotel Grand Chancellor Surfers Paradise. I am so glad you enjoyed the stay.

Thank you again and we look forward to welcoming you back to the hotel in the near future.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Basic & good location”
3 of 5 stars Reviewed January 16, 2013 via mobile

Stayed 2 nights for a weekend away. Rooms are old, but clean. Check in staff very helpful. couldn't check in until 2pm, but could leave baggage and they took it to our room while we were out.
Room service got our order wrong twice!
Location is perfect for bars, shops, beach.
We stayed in a basic twin room but had a great view of the ocean from the balcony.

Stayed January 2013
Was this review helpful? Yes 1
Ask Rebecca S about Hotel Grand Chancellor Surfers Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review
January 22, 2013
Dear RebeccaS,

Thank you for this review of your recent visit to the Hotel Grand Chancellor Surfers Paradise.
I am so glad you enjoyed your stay. Thank you as well for your nice comments about our helpful staff.

I was disappointed to read that your order from room service was incorrect twice. I have passed on this information to our Food and Beverage Manager so that she may ensure our team is taking careful note of all orders.

I hope we get the chance to welcome you back soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“LOCATION, LOCATION AND LOCATION”
4 of 5 stars Reviewed January 16, 2013

nice great hotel with great location. but the room is so so and also abit old.
got a big bed in the room 2 queen size at the time so when you order twin that kind you will get.
easy way to go anywhere near surfer paradise. and also any crowd place. nice staff and very friendly and helpfull. you can go to the right side and find a hard rock surfer paradise.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Oline_widi for Surfers Paradise
Ask Oline_widi about Hotel Grand Chancellor Surfers Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review
January 22, 2013
Dear Oline_widi,

Thank you for this lovely review of your recent visit to the Hotel Grand Chancellor Surfers Paradise.

I am so glad you enjoyed your stay. It is great that you liked the location so much, and that it was so convenient for you.

I hope we will get the chance to welcome you back to the hotel again soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Friendly staff and awesome location”
4 of 5 stars Reviewed January 14, 2013 via mobile

We stayed here a few nights ago and even though the room was outdated, everything was very clean, the hotel facilities are terrific with the pool, spa, tennis courts and gym. The position is second to none as it is located in the heart of surfers and right near the shopping complex so you feel quite safe even when venturing out at night as there is always plenty of people around and also the beach is a stone throw away! The views from the balcony... beautiful. We are actually staying here again at the moment again as I found a good deal and the room is spectacular, all newly refurbished with even better views of the ocean!!....and I paid less! The only 'weird ' thing is that the bathroom has a clear window so if you're sitting in the bedroom you can see through to the bathroom which for some reason we found quite hysterical! I'm staying with my daughter so its all cool. The staff are SO warm, friendly and helpful, in particular the concierge, as nothing is too much trouble. For a prime location, great facilities with excellent service I would indeed recommend staying here again:)

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DonsynTianz about Hotel Grand Chancellor Surfers Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review
February 7, 2013
Dear DonsynTianz,

Thank you for you great review of your stay with the Hotel Grand Chancellor Surfers Paradise.
I was so pleased to read that you liked your stay so much that you have returned again so soon! It is great that you were able to find a deal this time. January is usually one of the busiest months and this can of course cause the price to rise a bit.

I was laughing out loud as I read your description of the window we have added to the bathroom of the renovated rooms. There is a blind which can be lowered if privacy is needed, and if not then you can enjoy the gorgeous views while brushing your teeth!

Thank you again for your review and for the very kind words about our facilities, and staff. I will be sure to pass this on to the team. We look forward to your next visit again soon.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Chancellor Surfers Paradise

Also Known As:
Hotel Grand Chancellor Surfers Paradise Gold Coast
Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotels in Surfers Paradise
#26 Family Hotels in Surfers Paradise
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 
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Hotel Grand Chancellor Surfers Paradise
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