location of this hotel is simply excellent, if u want to stay at surfers paradise..
it's connected to a shopping mall, where in u also have a supermarket..
next door u have hard rock cafe also..
outside u have the action area,, night life, bars pubs restaurants.
u hv hungry jack, mc donalds. etc.
the breakfast buffet is also really good..
3 mins walk to the beach...

Overall the room is rather big, lots of space for luggage. Try to get a higher level room to get a nice sea view. Breakfast is alright, the place is clean and within walking distance to surfer's paradise and there's a shopping centre with a supermarket right next door.
The conceirge services, restaurant staff, had good service on the whole. However, reception service and logistics could be improved. Although we indicated for a non-smoking room, the room we were allocated to had a strong smoke smell, and when we went down to the reception to request a change, the receptionist was rather unfriendly and insisted that it was a non-smoking floor, only offered to re-clean the room and that we were mistaken. After they sent staff up to check, they realised that it was actually a guest that was smoking in the room next door. Even so, their service was hostile and they did not bother to apologise or provide a proper explanation (saying that the guest had already checked out that morning), and suggested that we air the room instead. Unfortunately, the smoke smell was stuck in the corridors and had already drifted into the room. Luckily, the next receptionist that served us when we had to make the trip back down again readily offered to help us change rooms and was extremely understanding, but there is still room for improvement, especially if visitors face such problems in the first day of a holiday. It won't afffect your overall holiday experience, but it would be great to start off on a good note

A great location if you want to stay in surfers. Within walking distance to shopping, restaurants and the beach. If I went to surfers again I would probably stay in broad beach, it is nicer and not so touristy.

The rooms are fairly large but in desperate need of a renovation and upgrading. The hotel gets very busy with groups and when we called reception, concierge and guest services on many occasions over the two nights that we stayed no one ever answered, we assumed that the phone didn't work, we went down to concierge when leaving to get someone to help us take our bags to the car and when he came up he checked the phone and said it was working (I guess no one answers that's all). I found the bed to be rather hard and woke with a sore back. The room we had was on the 20th floor and faced cavill avenue and at night you could hear people on the street, it wasn't too loud, but we stayed on a Monday and Tuesday night so it might be louder on the weekend?

There was a very very long wait for check in and not many staff at reception so I decided to grab my first beer in gold coast for the year from the little bar in the lobby and go back and stand near my bags, I was immediately approached by a very rude security Gard, more like a pub bouncer than a hotel security, rudely telling me to go back to the bar, I did not appreciate this attitude towards me before I even checked in. Finally when I got to reception the staff very polite and helpful, My room had spa and baloney and was clean, the porters where very helpful during the day. I just wish the grad had not been so rude as it did spoil my overall experience as a GUEST at the hotel. I may be back for the nice rooms and 'friendly' staff