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Surfers Paradise Marriott Resort & Spa: Traveler Reviews

5.0 of 5
158 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
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625 reviews from our community

Traveler rating
    348
    174
    59
    21
    23
See reviews for
Families
218
 
Couples
192
 
Solo
26
 
Business
84
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dallas, Texas
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Excellent resort property”
5 of 5 stars Reviewed January 16, 2013

This is an excellent resort property that features a number of high quality amenities at reasonable prices. The rooms are nicely furnished and bathroom with separate tub & showers. The breakfast buffet is one of the largest and most plentiful that I've seen in a long time, and the hotel bar has a decent selection of food and drink options. The pools include one saltwater beach and a freshwater one as well. Snorkeling equipment is available for rent in the pool area.

The staff were all very helpful and friendly and service was top-notch. The beach is about a 5-10 minute walk across the street.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GovernorofRome about Surfers Paradise Marriott Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
“Lisa is awesome!!! :)”
5 of 5 stars Reviewed January 14, 2013

Didnt book ahead at prime time however with the help of lovely staff especially LISA managed
to get our family 3 nights. I would like to give LISA a big thank you, she made our stay at the Marriot all the better with her kindness and attention at all times.

The pillows and bed were to die for!!

Will definately be returning soon and recomending to others!! Had a great time!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask chelsea n about Surfers Paradise Marriott Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review
January 17, 2013
Thank you for your kind comments - I will be sure to pass these onto Lisa.

We are glad you all had such a great time and look forward to welcoming you and your family back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
“All in all good. watch out for the children!!!”
4 of 5 stars Reviewed January 13, 2013

Spent 5 nights here in early January with my partner, loved the recent renovations as we had been here in late 2010 and is a marked improvement.

The room was very nice and clean and a very comfortable bed. Air con was very effective and the gym is quite good for a Hotel.

The Service was very good and everyone very professional.

My partner visited the Spa and she loved it!

Room service was very nice and all in all pretty affordable, similarly the outside pool bar and coffee shop. Only dined at the new Critique Restaurant once for dinner and once for Breakfast, was nice enough and call me old fashioned but I find these Buffet style expensive, unless you make an absolute pig of yourself. Much rather sit down to an À la carte meal, which they do offer.

My only real gripe was the number of Children that were running around the Hotel at all hours of the day and their parents complete disregard for other guests, crawling around the Restaurant and screaming - throwing tantrums at the drop of a hat. While this isn't really the hotels problem My opinion is to perhaps re classify this as a Kid Friendly or family orientated hotel and perhaps steer clear if you are looking for a nice relaxing couple retreat. One thing you could improve is making the Business Center kid free, its not an video game arcade, I had real trouble getting on a PC to write an important email while kids were playing games for hours on end that i couldn't write on my Iphone

So all in all was a nice time however be warned of the kids club vibe if you go in peak season.

Room Tip: All foors seem to offer good views of beach or Hinterland
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask 255060Jamesb83 about Surfers Paradise Marriott Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review
January 15, 2013
Thank you for choosing to return to the Surfers Paradise Marriott Resort & Spa - we are glad that you were impressed with the resort's recent renovations and enjoyed your stay overall.

The resort is a popular choice for families as children love our outdoor lagoon, waterslide and pool area. We do also offer a Kids Club during the School Holidays for families looking for additional activities to keep their children entertained.

We appreciate your comments regarding our Business Centre and will definitely be taking steps to address this concern. I apologise for the inconvenience that this caused you during your stay.

We hope that you will have the opportunity to return again in the future and we look forward to seeing you then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NORTH WALES
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Beautiful communal areas including pool areas but room cleanliness is not good at all!”
3 of 5 stars Reviewed January 13, 2013

I had high hopes for this hotel, entrance was beautiful, all communal areas amazing. Got to the room and thought this is nice... Went to bathroom and was horrified...
Hairs in the shower... Not mine
Mould all around the shower and shower glass not cleaned...
Used the sink.. Looked up at the two side lights and they were covered in dust.
Called reception about the hairs and mould and housekeeping came in.. An Asian lady and Olga. They apologised and came in and used bleach on the mould.. It didn't work and the hairs were still there. They were quite obviously talking about me in the bathroom and I felt uncomfortable, I was asked to check the work and just said ok. I cleaned the bathroom myself before I used it.
Really disappointed in this standard for an alleged 5 star hotel.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Lisaa2299 about Surfers Paradise Marriott Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review
January 15, 2013
We are very disappointed to read your comments in regards to the cleanliness of your room during your recent stay at our resort as this is definitely not the standard to which we aspire to.

I have discussed your feedback with our Executive Housekeeper to ensure that each room is inspected by a housekeeping supervisor prior to guests’ arrival so that these items are not overlooked. I also apologise that you felt uncomfortable after bringing your concerns to our attention and will be discussing this further with the team.

We appreciate you taking the time to tell us about your experience and allowing us the opportunity of addressing these matters, as it is only through receiving valued feedback from our guests that we can continue to make improvements where required.

Again, I apologise for the disappointment caused to you, and look forward to welcoming you back to Surfers Paradise Marriott Resort & Spa in the near future.
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auckland
2 reviews
6 helpful votes 6 helpful votes
“Wonderful Wedding location”
5 of 5 stars Reviewed January 12, 2013

In October 2012 we held out Weddng at the Marriott.
We spent many hours on the phone with Louise the event cordinator planning this event.
WE live in New Zealand so were concerned as to what we might get.. Louise was wonder and full of helpfull information and advice for us.Everything that could be thought of was and the day was everything we could have possibly dreamed of.
The Marriot was a fantistic location and backdrop for our photos. The grand staircase was the perfect entrance for the Bride with the guests waiting for her at the bottom of this...What a wonderfull way to start the wedding.
The photos were taken in the grounds around the waterfull and pool with stunning shots as the sun went down.The meal was served that was far better that any other wedding meal that we have ever been to .
The room that we were put in was stunning with full views of the ocean and pool.
Several of our wedding guest also stayed here and they loved there time here also
If you are thinking of a location for your wedding then you could not do any better that this wonderfull location
Thankyou Marriott for making our dreams come true and a perfect way to start our new life together

Room Tip: Choose a sea view and enjoy waking up to the waves and sun rise
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ralph s about Surfers Paradise Marriott Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review
January 15, 2013
Firstly, congratulations! Thank you for your kind comments - I will be sure to pass these on to Louise and her team.

Thank you for choosing to celebrate such a special occasion here at the Surfers Paradise Marriott Resort & Spa. We look forward to welcoming you both back when you next visit our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Surfers Paradise Marriott Resort & Spa

Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Surfers Paradise Marriott Hotel
Marriott Surfers Paradise Hotel
Marriott Surfers Paradise
Surfers Paradise Marriott
Surfers Paradise Marriott Resort & Spa Gold Coast
Address: 158 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotels in Surfers Paradise
#3 Family Hotels in Surfers Paradise
#4 Luxury Hotels in Surfers Paradise
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The newly revitalised Surfers Paradise Marriott Resort & Spa located on the Gold Coast in Queensland, offers luxurious accommodation complemented by five star service. The resort has recently completed a $20 million makeover which has seen an upgrade to all guest rooms including the opulent Presidential Suite, lobby area, landscaping, front entry, dedicated events floor and a new all-day dining restaurant, Citrique - firmly positioning the resort as one of Queensland's most luxurious holiday and business destinations. The Surfers Paradise Marriott Resort & Spa welcomes you to experience a new paradise...within a paradise. ... more   less 
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