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“Lisa is awesome!!! :)” 5 of 5 stars
Review of Surfers Paradise Marriott Resort & Spa

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Surfers Paradise Marriott Resort & Spa
5.0 of 5 Resort   |   158 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia   |  
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$1 Breakfast
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
“Lisa is awesome!!! :)”
5 of 5 stars Reviewed January 14, 2013

Didnt book ahead at prime time however with the help of lovely staff especially LISA managed
to get our family 3 nights. I would like to give LISA a big thank you, she made our stay at the Marriot all the better with her kindness and attention at all times.

The pillows and bed were to die for!!

Will definately be returning soon and recomending to others!! Had a great time!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 17, 2013
Thank you for your kind comments - I will be sure to pass these onto Lisa.

We are glad you all had such a great time and look forward to welcoming you and your family back again soon.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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English first
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2013

Spent 5 nights here in early January with my partner, loved the recent renovations as we had been here in late 2010 and is a marked improvement.

The room was very nice and clean and a very comfortable bed. Air con was very effective and the gym is quite good for a Hotel.

The Service was very good and everyone very professional.

My partner visited the Spa and she loved it!

Room service was very nice and all in all pretty affordable, similarly the outside pool bar and coffee shop. Only dined at the new Critique Restaurant once for dinner and once for Breakfast, was nice enough and call me old fashioned but I find these Buffet style expensive, unless you make an absolute pig of yourself. Much rather sit down to an À la carte meal, which they do offer.

My only real gripe was the number of Children that were running around the Hotel at all hours of the day and their parents complete disregard for other guests, crawling around the Restaurant and screaming - throwing tantrums at the drop of a hat. While this isn't really the hotels problem My opinion is to perhaps re classify this as a Kid Friendly or family orientated hotel and perhaps steer clear if you are looking for a nice relaxing couple retreat. One thing you could improve is making the Business Center kid free, its not an video game arcade, I had real trouble getting on a PC to write an important email while kids were playing games for hours on end that i couldn't write on my Iphone

So all in all was a nice time however be warned of the kids club vibe if you go in peak season.

Room Tip: All foors seem to offer good views of beach or Hinterland
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 15, 2013
Thank you for choosing to return to the Surfers Paradise Marriott Resort & Spa - we are glad that you were impressed with the resort's recent renovations and enjoyed your stay overall.

The resort is a popular choice for families as children love our outdoor lagoon, waterslide and pool area. We do also offer a Kids Club during the School Holidays for families looking for additional activities to keep their children entertained.

We appreciate your comments regarding our Business Centre and will definitely be taking steps to address this concern. I apologise for the inconvenience that this caused you during your stay.

We hope that you will have the opportunity to return again in the future and we look forward to seeing you then.
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NORTH WALES
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 13, 2013

I had high hopes for this hotel, entrance was beautiful, all communal areas amazing. Got to the room and thought this is nice... Went to bathroom and was horrified...
Hairs in the shower... Not mine
Mould all around the shower and shower glass not cleaned...
Used the sink.. Looked up at the two side lights and they were covered in dust.
Called reception about the hairs and mould and housekeeping came in.. An Asian lady and Olga. They apologised and came in and used bleach on the mould.. It didn't work and the hairs were still there. They were quite obviously talking about me in the bathroom and I felt uncomfortable, I was asked to check the work and just said ok. I cleaned the bathroom myself before I used it.
Really disappointed in this standard for an alleged 5 star hotel.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 15, 2013
We are very disappointed to read your comments in regards to the cleanliness of your room during your recent stay at our resort as this is definitely not the standard to which we aspire to.

I have discussed your feedback with our Executive Housekeeper to ensure that each room is inspected by a housekeeping supervisor prior to guests’ arrival so that these items are not overlooked. I also apologise that you felt uncomfortable after bringing your concerns to our attention and will be discussing this further with the team.

We appreciate you taking the time to tell us about your experience and allowing us the opportunity of addressing these matters, as it is only through receiving valued feedback from our guests that we can continue to make improvements where required.

Again, I apologise for the disappointment caused to you, and look forward to welcoming you back to Surfers Paradise Marriott Resort & Spa in the near future.
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auckland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2013

In October 2012 we held out Weddng at the Marriott.
We spent many hours on the phone with Louise the event cordinator planning this event.
WE live in New Zealand so were concerned as to what we might get.. Louise was wonder and full of helpfull information and advice for us.Everything that could be thought of was and the day was everything we could have possibly dreamed of.
The Marriot was a fantistic location and backdrop for our photos. The grand staircase was the perfect entrance for the Bride with the guests waiting for her at the bottom of this...What a wonderfull way to start the wedding.
The photos were taken in the grounds around the waterfull and pool with stunning shots as the sun went down.The meal was served that was far better that any other wedding meal that we have ever been to .
The room that we were put in was stunning with full views of the ocean and pool.
Several of our wedding guest also stayed here and they loved there time here also
If you are thinking of a location for your wedding then you could not do any better that this wonderfull location
Thankyou Marriott for making our dreams come true and a perfect way to start our new life together

Room Tip: Choose a sea view and enjoy waking up to the waves and sun rise
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 15, 2013
Firstly, congratulations! Thank you for your kind comments - I will be sure to pass these on to Louise and her team.

Thank you for choosing to celebrate such a special occasion here at the Surfers Paradise Marriott Resort & Spa. We look forward to welcoming you both back when you next visit our resort.
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Sydney, Australia
Top Contributor
65 reviews 65 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 10, 2013

Overall the hotel is great. The standout by far is their salt walter lagoon pool that has tropical fish in it and the boys both loved it! Bring your snorkels and pool toys as the hotel will gladly charge you $10/day to hire a snorkel and $5/day for a pool noodle.

The other pool has water slide that has a minimum 120cm requirement (but you can sign a waiver which we only found out the last day if you have kids smaller than that - Important tip!).

Breakfast buffet was huge, but expensive if it wasn't included in your room. $36 / adult, and $20/child. Children 5 and under get to eat for free though. Decent coffee is additional (This is a major gripe at hotels - same as charged wifi).

We had level 25 hinterland views which were fine, and we didn't miss the beach view at all as we weren't in the room that often.

The Elandra club upgrade is worth it for a little peace and quite, and it's quite a spectacle to see the free drinks at 5:30pm and the hordes descend on the bar/buffet (quite a few people considered this as the place to get their kids fed).

Tip for families: The theme parks have huge queues for everything during school holidays. I am not sure they limit the number of people allowed at them - see my reviews for the theme parks if you want to know more.

Room service was quick, although you can get better pizza's delivered by someone like Crust then they make onsite.

Room Tip: Elandra Club Rooms are the best.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
165 reviews 165 reviews
163 hotel reviews
Reviews in 107 cities Reviews in 107 cities
250 helpful votes 250 helpful votes
4 of 5 stars Reviewed January 9, 2013

We had not stayed at the Marriott for a while, and noticed some changes - particularly in the public areas, and not all of which add to the ambience of this beautifully designed hotel. The pool is still great to swim in - and seems to be heated again. The lagoon had hardly any fish in it - which is a shame. And the Bali-style double-beds by the pool are a bit weird. Food in the restaurant was good, as was our in-room breakfast. Staff were polite, with good check in/out. So, yes, we would still recommend this hotel for a great family holiday!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 11, 2013
We are glad that you had the opportunity to come back and visit the resort as a family in December.

Thank you for your comments in regards to the food quality in the restaurants and service during your stay. These are areas that as a team we are continually focused on so it is great to hear that you had such a positive experience.

Since your last stay, the resort underwent a major refurbishment which included upgrades to all of the guest rooms, the new restaurant - Citrique, the lobby area and landscaping around the lagoon.

The poolside day beds were designed as part of the refurbishment for guests wishing to enjoy a more comfortable area as they relax by the lagoon and have been quite popular.

Currently in our lagoon we have over 350 tropical fish and the daily fish feeding, which we conduct at 9.30am is a great opportunity for guests to see them all at any one time. Due to the very hot conditions over the last few weeks, we have noticed that a lot of the fish are choosing to stay around the caves and rocks near the waterfall which in some areas is over 4 metres deep. We continually introduce new species of fish into the lagoon on a regular basis and always maintain a level of between 350 - 400 fish at any time.

Thank you for your recommendation and we look forward to welcoming you back when you next visit the Gold Coast.
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Townsville, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2013 via mobile

As on Mystery hotel on Wotif i wasn't sure what we were getting for s long deserved holiday and i thought lets hav some fun so bought 5 days away in five star hotel at great price and when payed the Marriott came up .
We scored big time couldn't get on the plane fast enough lol
Walking in to the Hotel was wow as a very big entrance and chandeliers coming down with an amazing stair case behind very impressive (we climbed these a few times a day for exercise ) lol
.As early they they stored our bags ( service staff all very friendly) and we went to this Oasis of of a pool . One for kids , a slide , a salt water pool everything u need to relax . Kava as at price ( should be free )
snorkeling in salt water ( this cost should be complementary too or donation towards fish care as syiske money but for the fish )) as fish included for our delight then two amazing hot tubs . One in a man made cave included with toilets hidden in them and a Beautiful waterfall fall into the salt pool great for shoulder massages as hubby said)
We had cocktails and food which was great round the pool and beach then went up to our room which impressed me by the cleanses and space we had to
Live in for five days with teenage son -.
We had two long sized double bed s big enough for 6' 2 hubby and sleep time was heaven , very comfortable excellent sleeps
Balcony was small but we had amazing view of city hinterland and some of the beach just about everything . Beautiful lights at night I love views so this was important me .
Higher up is better as we were 20th floor .

Surfers Paradise( 10 -15 mins) is in walking distance as beach is not far either ( beach 2 mins )

Room service is excellent and hot impressed . Didn't hav buffet as conscience of my weight after xmas though looked amazing and fresh
Service is above 5
Would come again and recommend it.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this review, January 14, 2013
It is great to hear that you and your family had such an enjoyable stay at our resort and it lived up to your expectations.

I am glad you had the opportunity to spend some time by the lagoon as it really is a highlight of our resort.

We thank you for your suggestion regarding snorkel hire and will discuss this as a team when we are next reviewing our pool experience.

We look forward to welcoming you all back again soon when you next choose to holiday on the Gold Coast.
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Additional Information about Surfers Paradise Marriott Resort & Spa

Also Known As:
Surfers Paradise Marriott Hotel Surfers Paradise
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel
Marriott Surfers Paradise Hotel
Marriott Surfers Paradise
Surfers Paradise Marriott
Surfers Paradise Marriott Resort & Spa Gold Coast
Address: 158 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Surfers Paradise
#1 Top resorts Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
#5 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Official Description (provided by the hotel):
The award winning Surfers Paradise Marriott Resort & Spa located on the Gold Coast in Queensland, offers luxurious accommodation complemented by five star service. The resort has recently completed a $20 million makeover which has seen an upgrade to all guest rooms including the opulent Presidential Suite, lobby area, landscaping, front entry, dedicated events floor and a new all-day dining restaurant, Citrique - firmly positioning the resort as one of Queensland's most luxurious holiday and business destinations. The Surfers Paradise Marriott Resort & Spa welcomes you to experience a new paradise...within a paradise. ... more   less 
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