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“wyndham” 2 of 5 stars
Review of Wyndham Surfers Paradise

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Wyndham Surfers Paradise
4.0 of 5 Hotel   |   3018 Surfers Paradise Blvd | (Cnr Markwell Ave), Surfers Paradise, Queensland 4217, Australia (Formerly Azzura Surfers Paradise Resort)   |  
Hotel amenities
Ranked #12 of 74 hotels in Surfers Paradise
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“wyndham”
2 of 5 stars Reviewed January 29, 2013

I booked a room months in advance as anniversary present and had requested a top floor. When me and my partner had checked in we too complained about the stench coming from the rubbish chute next to our room on the 1st floor. following day nothing had be done about it, so back to reception to ask them to take care of it and then in the mean time they where upgradeing (free) a man who was staying by him self to the 15th floor. Then i had to complain again for the 3rd time becuase the smell was that bad we were struggling to sleep. asked for some clean towels, soap and i was told i had to pay for these. There was a spare room there the whole time but it was on the 15th floor and we had to pay extra if we wanted it, the lady at recption had told us. But we were told subject to availability. all in all, shocking experinance and we will never be staying there again. only + for this hotel its modern and walking distance to everything.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, January 30, 2013
Dear Mark R,

Thank you for taking the time to post a review on Trip Advisor.

We appreciate all feedback either positive or negative, as it helps us to work out what areas need improvement.

Firstly I would like to apologise for the mentioned issues and am sincerely sorry that you did not enjoy your stay.

Over the busy season the rubbish bin at the bottom of the rubbish chute was filling up faster than we could get it emptied by the council. This is an issue we are aware of but unfortunately were unable to fix.

I am not aware of this complaint and will follow up with reception for more information and why I was not made aware of this. Had I have known I would've moved you to another room if available.

Again Mark I am sorry that you did not enjoy your stay. We would love to welcome you back again to show you our true service standard and hope you enjoy the Wyndham Experience.

Should you wish to return, please mention your review and we will offer you a discount.

We look forward to hopefully welcoming you again in the future

Kind Regards,
Management
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254 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2013 via mobile

We stayed here for 3 nights during new years! Our room was on level 17 with ocean view and it was withing great distance to beach. The staff on reception were so welcoming and only to happy to help when
We arrived a little to early for check in. The pool is great and the BBQ area is class. Our apartment was brilliant and not to be faulted with plenty of kitchen essentials at hand. The only thing we may ask for next time is fresh towels everyday as we didn't get this however there was a washing machine for us to use :) definately will be back

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, January 7, 2013
Dear Neemmo,

Thank you for taking the time to post your lovely review of our hotel on Trip Advisor.

We are so glad to hear you enjoyed your stay with us! It sounds like you had a great time and were able to experience our faciliites and enjoy the great views from your apartment.

As we are a self contained hotel, we don't provide daily servicing. Because of this our rates are generally cheaper than a serviced hotel of the same standard and star rating. You can however a daily mini clean for a small charge and have your towels replaced and beds re-made. Or as you mentioned you can make use of the full washing facilities provided in all of our rooms.

If you wish to stay with us again, please let us know you are a return guest so we can offer you a discount.

Thank you again for your feedback, and we look forward to welcoming you back in the future!

Kind Regards,
The Team at Wyndham Surfers Paradise
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manila
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2013

We stayed in a 17th Floor 1BDR apartment. We had great views of the river and the coast. Apartment was very modern, clean, roomy and had all the amenities we needed. It also had a very nice balcony where you can relax, have a few drinks and just enjoy the views.

Wyndham has a very good location. It is a 2 minute walk to the bus stop where all transport to the theme parks pass by. Several good restaurants are also within a 5 minute walk from the hotel. The beach is nearby and so is shopping on Cavill.

The only complaint we had was check in was at 3PM, we arrived in the morning after a 15 hr journey and really needed a room to freshen up and rest. It seemed that none of the guests could get a room before 3 PM and were all waiting at the cafe and pool area.

The other downside to this hotel is that the spring beds are too soft for my liking. A heavier person will feel the springs poking into their back if they slept on the Sofa bed. My son, a 10 yold didn't mind sleeping on the Sofa bed as he was light enough not to be bothered by the springs.

Despite the negatives, I would stay in this hotel again and recommend it to others.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, January 7, 2013
Dear Manila,

Thank you for taking the time to post your review on Trip Advisor

I am so sorry to hear you had a delayed check in time! I do not recall a day where guests were waiting until 3pm and I cannot see any of your detials on trip advisor, so you are more than welcome to give us a call to discuss this further.

We have 2 new housekeeping supervisors who have been in training the last week or so, again I am not sure which day you checked in however it was possible it was on a day that the new supervisors were being trained. Although this is in no way an excuse, there was a day or two of delayed check ins for a few rooms however I am not aware of it being as late as 3pm.

We have since spoken to the housekeeping supervisors and are assisting them to help manage their time better so that all rooms are cleaned by 2pm.

Aside of this - we are so glad to hear you enjoyed your stay and took full advantage of the balcony, view and amenities.

If you wish to stay with us in the furture, please let us know you are a return guest so we can offer you a discount.

Thank you again for your feedback and we look forward to welcoming you in the future

Kind Regards,
The Team at Wyndham Surfers Paradise
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1 review
5 of 5 stars Reviewed January 5, 2013

This is the first time we have stayed here and it won't be the last!
Excellent service right from the moment we walked into reception , the staff are fabulous. A full guided tour of the hotel by a lovely lady that gave us everything we needed.
The pool and BBQ area is excellent and the spa is to die for!
We are on level 13 on the corner with the hinterland view but we got the best of both worlds being able to see the beach and up towards cavil ave. excellent view!
the room is clean spacious and has everything we need, the air con is beautiful and the king size bed and pillows are like sleeping on a cloud!
Very close to everything , walking distance to the bottle shop and delicious pizza right downstairs.
We will be recommending this place to anyone and everyone that is coming to surfers.. We still have 4 more days here and I hope it goes slow cause I never want to leave :)

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 29, 2012 via mobile

A very pleasant place to stay. Nice roomy apartment with great views of the coast, we really enjoyed sitting on the balcony having drinks watching the world go by. Very conveniently located with lots of great places to eat very close by. Reception was very helpful. We will be back again.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, January 1, 2013
Dear Judy G,

Thank you for taking the time to post your lovely review of our hotel on Trip Advisor

Sounds like you had a great time!! We are so glad to hear you enjoyed your stay and would like to return.

When you are ready to book again, please let us know you are a return guest so we can offer you a discount

We look forward to welcoming you again soon!

Kind Regards,
The Team at Wyndham Surfers Paradise
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 22, 2012 via mobile

My husband and I stayed here for 3nights the hotel is very modern and clean we had amazing views from our level 16 apartment it's very close to the beach and also cavill ave, the rooms are big and spacious.... The only downfall to our trip was reception not checking us in propley then them callin us when our hands were full of suitcases trying to open our room, the smell coming from the rubbish chute on level 16 for our 3 day stay was unbearable and lastly the temps tire they have there air con set for throughout the hotel building is absolutely FREEZING way to cold they really need to adjust it... But overall a lovley clean hotel minus those few things would defentily stay here again:)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, December 27, 2012
Dear Kanjapani,

Thank you for taking the time to place your review on Trip Advisor.

I would like to apologise for your check in - you were checked in by our newest staff member who has only been with us for a short time and is still learning. Unfortunately she didn't notice until after you had checked in, that you had not filled in any information on your registration card in which we require from all guests. Thank you for coming down and filling this in for us and my apologies for interrupting your holiday for this

Our reception can be cold at times however we have the setting low as this air conditioning flows through to the kitchen where our staff are very hot from cooking breakfast and meals throughout the day. Thankfully you have air conditioning in your room which can be set to any temperature you desire, either hot or cold.

Apart from the above issues, we are glad you enjoyed your stay and that you would definitely stay again. When you are ready for your next holiday, please let us know you are a return guest so we can offer you a discount.

We look forward to welcoming you in the future!!

Kind Regards,
The Team at Wyndham Surfers Paradise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sale, Australia
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 22, 2012

My husband and I stayed at the Wyndham for three nights recently and we were not disappointed! The hotel was a block from the beach, five or six blocks from the Surfers Paradise Shopping and dining area, and across the road from the Q1 building (the tallest in the Gold Coast). We stayed in a one-bedroom apartment on the 7th floor and we had a decent view of the beach. The pool area was quite nice, and great for families! I highly recommend!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, December 27, 2012
Dear Jlinds86,

Thank you for taking the time to post your lovely review of our hotel on Trip Advisor.

We believe we are in the best location - as you mentioned we are close to the beach, the center of Surfers Paradise where there are plenty of restaurants, entertainment and shops and also right across the road from the iconic Q1 Resort & Spa.

We are so glad to hear you enjoyed your stay with us and think the same of our hotel.

If you wish to stay with us again, please let us know you are a return guest so we can offer you a discount.

We look forward to welcoming you in the future!

Kind Regards
The Team at Wyndham Surfers Paradise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Surfers Paradise

Address: 3018 Surfers Paradise Blvd | (Cnr Markwell Ave), Surfers Paradise, Queensland 4217, Australia (Formerly Azzura Surfers Paradise Resort)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Surfers Paradise
#16 Family Hotel in Surfers Paradise
#16 Romantic Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Surfers Paradise 4*
Official Description (provided by the hotel):
Wyndham Surfers Paradise is ideally positioned to explore the brilliant attractions the Gold Coast has to offer.Built in 2009, the 17-storey hotel boasts a fresh, contemporary design. The deluxe, self-contained apartments have been stylishly appointed and offer magnificent views of the surrounding beaches and hinterland. All rooms include iPod docking stations and double glazed glass which assists with the sound and heat transfer for your convenience. Most rooms have Ocean or River and Hinterland views.The hotel has its own ground floor restaurant and cafe precinct and other facilities include an outdoor heated swimming pool and spa, BBQ and recreation deck. ... more   less 
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Also Known As:
Wyndham Surfers Paradise Hotel Surfers Paradise
Wyndham Surfers Paradise Gold Coast

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