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“Great view” 4 of 5 stars
Review of Mantra Circle on Cavill

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Mantra Circle on Cavill
4.5 of 5 Hotel   |   9 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia   |  
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Ranked #15 of 58 Hotels in Surfers Paradise
Singapore, null, Singapore
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Great view”
4 of 5 stars Reviewed June 14, 2013

We took 3BR spa apartment, given one at the 50th floor

Pro(s): Large living room, fully equipped kitchen, amazing view, early check in given, centrally located, super market just below, near to shopping and dining.

Con(s): Room not very clean, worn out furniture, not every bedroom equipped with bathroom, bed too soft, flat pillows.

Room Tip: Ask for high-floor with beach and partial city view.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, June 17, 2013
Renaldo_dc
Great to see a review of a 3 bedroom apartment, yes the living areas are very spacious with stunning views and the kitchens full of everything to ensure your self-catered stay is comfortable. The apartments have a second bathroom and a third powder room in addition to the master ensuite. Thank you for your comments on the overall standard of the apartment, we will take this on board.
See you next time.
Katie Scholes – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (292)
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English first
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 9, 2013

This hotel was an absolute dive !!! The worse hotel/resort I have ever experienced. A total rip off.It needs a whole apartment overhaul.It was a trashed schoolies dump that was hardly worth the $300 per night and the $500 per night over Easter.
From the disgracful cheap crap chipboard furniture,which looked like it was purchased at the reject store that was filthy,stained and damaged.The broken couch,with a metal bracket sticking out,stained and smelt like someone had urinated over it,totally needs replacing.Bent greasy broken rangehood hanging out over stove.Dirty oven tay,covered in foil.Very little kitchen ware - serving/salad bowls,blunt knives.Broken vaccum cleaner,no broom,no dustpan.I asked reception for a broom,at which I was told "We don't have any brooms,it was probably thrown over the verandah by schoolies"No clothes drying rack.No telephone directory book.We had 1 room service in 8 nights,if thats what you could call it,they didnt even vaccum the putrid carpet.Mould/slime build up in shower drain.Sand in the bathroom sink.Stained damaged carpet lifting in area's.Marked and damaged walls and doors.Broken damaged blinds..Rusty dining table legs,chip board tabletop had missing plastic chairs that didn't even match the dining table.Cheap plastic outdoor furniture needed a good scrub.rubbish left on verandah.The tv in the lounge room was a small cheap flat screen that looked like it belonged in a bedroom.The stereo didn't work.
The location was good,but that's the only draw card.I will be writing to Mantra asking for some kind of compensation.It was a dirty,unmaintained and an absolute let down.The staff were so rude and not helpful at all.When I complained they gave us a $20 voucher for the coffee shop downstairs..

  • Stayed March 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, June 17, 2013
It is always disappointing to see a review like this. I don’t believe I have received your complaint direct at the property to allow me a full investigation and fair response. Please can you email through to me your details from your stay to circle.res@mantra.com.au attention myself and I will look into the apartment you are describing as it definitely doesn’t sound like our usual high Mantra standard at Mantra Circle on Cavill.

Katie Scholes
General Manager
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Bribie Island, Australia
1 review
4 of 5 stars Reviewed June 2, 2013

Took wife and kids away for weekend had a great stay unit great facilities, service and location great will be back and would recommend to other families kitchen great for cooking for us and was good sitting and watching the busy Gold Coast. Just a short walk to cafes, entertainment, pools loved by kids relaxing break.

Room Tip: Two bed spa room on corner of building gives great views
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, June 17, 2013
Philbo64_13
Thank you for your great review and recommendation of our two bedroom corner apartments. We agree and think we offer fantastic apartments in the hub of Surfers Paradise with everything at our finger tips for a great family holiday.
See you next time.

Katie Scholes
General Manager
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Dunedin, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2013

Stayed for 11 days on 12th level. Rented apartment through YouStay and everything was perfect. The unit was exactly as their website photos indicated. Our unit had the hinterland view which made it very quiet considering the roadwork's on the other side.
I would recommend this place and YouStay to anybody booking here.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saihat, Ash Sharqiyah, Saudi Arabia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2013

I have been at this hotel apartment during 2010 and 2011, it is really great location and nice hotel apartment. If you are going with family this is the best place to enjoyed the surfer paradise.

Restaurant, Supermarket and shopping area are just steps to go.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, June 17, 2013
We are really enjoying the many reviews from families this month. It is great to see you return year after year to stay with us and every time you enjoy it more and more. We can’t wait to see you back for your next holiday!
Katie Scholes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fortitude Valley, Queensland, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 29, 2013

Stayed for a weekend recently. Believed the pricing to be reasonable for what the room promised.

On arriving at the hotel (at approx. 2pm Saturday afternoon) there was a considerable wait for checkin, and the loading zone out the front was chaos! In this respect I would recommend either trying to park your car earlier or checking in later in the afternoon if you dont wait to wait half an hour to check in. Finding an undercover car park for hotel patrons is also timely and a bit of a mission!

The views from our room on the 32nd floor facing Surfers Paradise beach were amazing, and although the room was clean. I couldn't help but notice that it wasn't furnished to a standard one would expect (furnishings cheap and worn) and the room felt slapped together. It was clean though. The bathroom with spa was the saving grace for the room. Though would have liked to have seen better quality bath products (perhaps some bubble bath or shower gel for the spa) as we had to go out and purchase this.

The kitchen was well equipped for basic cooking, though I did note there was no ice trays in the freezer and the hotel will not bring this to your room as most other hotels I have stayed at will. Again I had to purchase this.

Overall I was not dissatisfied with my stay, but I cant say i'll be returning.

Room Tip: Pay the little bit extra to get the ocean view room
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, June 17, 2013
Thank you for taking the time to review your recent stay. Check in on a Saturday afternoon can be a little bit busy however our team are well versed in ensuring our guests are checked in promptly and efficiently. Thank you for your comments on the apartment, glad to see we scored high on cleanliness and you enjoyed the spa bath in the master en suite. We would love to provide ice to our guests however this is a bit of a health risk and we prefer our guests to make their own ice however having said that the freezer should have an ice tray and we can also provide these through our housekeeping request service. We hope you will return on your next trip down to the Gold Coast.
Katie Scholes – General Manager
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Brisbane
Top Contributor
273 reviews 273 reviews
47 hotel reviews
Reviews in 71 cities Reviews in 71 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed May 29, 2013

Stayed at this hotel before, we had such a great time we decided to rebook and stay at this place again. Again the staff fail to disappoint and the accommodation is just as clean and spacious as before, even though we booked a one bedroom apartment instead of two.

Checking in is quick and easy, finding a free car parking on the other hand is a little difficult especially when everyone is doing the same.

The apartment has different appliances, but still roomy and with an amazing view.

Like other reviews, there isn't enough washing items like sponges etc, but pretty easy to take care of when there is a super market right outside the entrance of the hotel.

The apartment we got this time has a fold out couch, which was very handy. The bathrooms in all the apartments must be designed the same, they are all roomy with plenty of storage space and a nice "view" from the shower.

I love this hotel because in the foyer you can see how busy it is, but as soon as you enter the room all the noise fades away and you can hear and feel the relaxing sea breeze. No matter which room I believe you will have great sleep quality.

I would definitely recommend to stay again!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, June 17, 2013
DJ_Mizit
Looks like you are a big reviewer on Trip advisor, we are really chuffed reading your review. We really appreciate our guests taking the time to tell us how great we are and how much you enjoy returning time and time again. Thank you for also mentioning the team and their outstanding customer service. See you next time.
Katie Scholes – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mantra Circle on Cavill

Address: 9 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Surfers Paradise
#8 Romantic Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
#16 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 249
Official Description (provided by the hotel):
Comprising of two residential towers, Circle on Cavill offers luxury accommodation for couples, families or business delegates looking for a relaxed holiday in Surface Paradise on the Gold Coast. With its central location, proximity to the beach and direct access to the Circle on Cavill shopping precinct, Circle on Cavill ensures you will never be short of things to do. Circle on Cavill boasts spacious one, two and three bedroom apartments, all consisting of self contained state of the art kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Circle on Cavill has many onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the extra large LCD television located between the two towers. Circle on Cavill is perfectly positioned to take advantage of the iconic Australian beach culture and the contemporary international entertainment to make it a very sort after destination. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY' (DOCUMENTATION TO BE SIGNED ON ARRIVAL). Circle on Cavill Party Policy: - Each apartment requires a guardian of legal age (18 years or greater) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are not to be brought onto the premises - Apartments are to be left in original condition on check out or additional charges will apply Failure to comply with the above will result in immediate eviction from the premises. Circle on Cavill reserves the right to retain all accommodation paid. Circle on Cavill is a mixed use building that includes residents, permanent tenants and holiday rental apartments. Circle on Cavill apartments consist of city, river, hinterland and ocean views. One Bedroom Apartments are located from level 5 with city, river and hinterland views One Bedroom Ocean View Apartments are located from level 13 Two Bedroom Apartments are located from level 5 with city, river and hinterland views Two Bedroom Ocean Apartments are located from level 13 Three Bedroom Sub Penthouse Apartments are located from level 35 with ocean, river and hinterland views Apartments are assigned on the day of arrival, with levels & views allocated depending on availability. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Gold Coast/Surfers Paradise

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